Ratings based on 693 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
82% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Sep 8, 2014
Looks very old and run down. Hallways look very dirty.
1 out of 5
by A verified traveler from CA

A Nightmare

Posted Sep 8, 2014
Pros: The front desk clerk was the only positive part of this stay
Cons: Everything!! Read about my experience. Have a clean hotel, keep the noise down, and figure out parking!!
Location: The location was in the slums of Reno. We left ASAP
Usually we stay at Harrah's, but since it was a quick non-gambling trip we decided to stay in a cheaper hotel and it was the worst hotel experience of my life. The lobby looked fine, but the parking was horrendous and we actually had to park on the street which was filthy and I was so worried out truck would be damaged. The room was not vacuumed, the facial tissue wasn't changed after the last occupant and there was hair stuck to the shower. To say it was vomit inducing was an understatement. Since it was late and we couldn't get a new hotel and were exhausted we stayed and I wish we would've slept in the truck. The people next to us had a raging party all night, banging on walls, running in the hall, the cops came with AR15s and someone tried to get in our room!! We didn't sleep and got out of there as soon as possible. The front desk clerk was very nice and apologetic, even comping our room, but it doesn't make up for the nightmare of the stay. I WILL NEVER STAY HERE!! It was disgusting.
1 out of 5
by A verified traveler from Sacramento

The Worst Hotel

Posted Sep 8, 2014
Pros: Nothing
Cons: It needs a make over. Maybe someone should call the T.V. show Hotel Make over.
Location: I always come here to stay when I visit my Uncle who lives in the Veteran's Affairs Hospital near by.
Carpets not cleaned, looked as if someone laid on bed after it was made, DIRTY bathroom. This was the first thing I saw when I walked in. When I went to put a drink in the refrigator it had dirty water in the tray under the freezer. Yes it was a smoking room but it really smelled worse than a regular smoking room. This was only my room but, I saw dirty things throughout the hotel. The front desk coffee was cold. I stayed here alot of other times. This time was the worse and I will not be staying anymore. Please check the hotels you are working with because this is what will give your service a bad name.
1 out of 5
by A verified traveler

Awful

Posted Sep 7, 2014
Worse experience from both the hotel staff and expedia.
2 out of 5
by A verified traveler

Very disappointed!!

Posted Sep 4, 2014
We needed a hotel at the last minute for the Rib Fest going on this particular weekend 8/27/14 - 9/1/14. There was a special online so I made the reservation. The photos online look very nice and the hotel is not very bad but it was a little disappointing due to the photos online are not what the rooms and or hotel looks like. The other issue with our stay was that the hotel employees are not very organized nor do they communicate to each other very well during shift changes. We had to wait a long time for our room since housekeeping had not finished cleaning all the rooms by check in time of 3pm. Due to the wait it created a line of guests waiting to check in. During our stay the air conditioning in the room did not work as strong as we would have liked it to. We were not as uncomfortable as we would have been if it were alot hotter than it was. We would never had stayed if the current temperature was in the 100's. I don't know how they could expect anyone to stay the night in hotter temperatures without the air conditioning working with alot colder air coming out. Overall I would not stay here ever again and would never recommend anyone to stay here.
3 out of 5
Recommended
for Everyone
by A verified traveler from riverside, ca

Old room but comfortable

Posted Sep 3, 2014
The inside looks old but the bed was comfortable. The first night we had parking issues and had to park on the street. Staff was nice and very helpful.
2 out of 5
by A verified traveler

big disappointment

Posted Sep 1, 2014
Pros: price
dirty, and keys dont work. Doors looked like someone tried to break in
1 out of 5
by A verified traveler

Old and rundown

Posted Aug 31, 2014
The hotel is rundown with torn carpet, years of dirt. The flat screen tv got snowy reception, the breakfast room was incredibly small. The bathtub was dirty.
1 out of 5
by A verified traveler from New York

Very Uncomfortable Staying

Posted Aug 31, 2014
Pros: Too upset from the beginning. No chance to notice anything good.
Cons: They should have the emergency crew at least near by if not on site 24/7. Housekeeping personnels should check every corners more careful.
Location: Very close to the Air-port.
Arrived at Baymont Inn & Suites Reno around midnight after a lengthy drive. After unpacking, found out bath tub was completely clogged. They do not have anyone to come and take a look at it until the morning. They do not have any other room to move us. We called Expedia and operator connected me to the front desk of the hotel who I already spoke to. She can have us move to next door hotel to the room which has problem with the door lock. Or she can have us to take a shower in that next door hotel. It was already after 1:00AM. We decided to just towel wipe and go to bed. We had a early flight and no one came to fix it until we left. We had to towel wipe again and had very uncomfortable with filthy feeling through out whole time flight back home. They should have someone to call for emergency repair if they cannot have someone on site 24/7, specially for something like this, especially for sold out nights. This is minor to compare with no shower situation but there were some opened plastic wrappers from previous customer laying around where the paper cups are. Housekeeping should be more careful to check everywhere.
3 out of 5
Recommended
for Everyone
by A verified traveler

central location for visiting friends and shopping

Posted Aug 27, 2014
Good price and location for visiting Reno to visit friends and shopping yet if we wanted to spend time at the casino's it isn't that far. It could have used a little more scrubbing in the bathroom as there were black marks on the door and walls [probably from a maintenance person].