Ratings based on 679 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
83% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveler

central location for visiting friends and shopping

Posted Aug 27, 2014
Good price and location for visiting Reno to visit friends and shopping yet if we wanted to spend time at the casino's it isn't that far. It could have used a little more scrubbing in the bathroom as there were black marks on the door and walls [probably from a maintenance person].
3 out of 5
for Everyone
by A verified traveler from Sacramento, CA

Reasonable and quiet

Posted Aug 25, 2014
Staff very helpful and friendly. Parking a little tight. Conveniently close to Grand Sierra.
4 out of 5
for Everyone
by A verified traveler

Hotel close to our scheduled event.

Posted Aug 25, 2014
Pros: Staff friendly and helpful with exception of a/c problem. (see below)
Cons: Asked staff about our a/c not working. A staff person tried to get it to work and said he would send someone to fix. Never had any follow up to fix.
Location: Location is very near to freeway and a few major hotel/casinos.
Experience good with the hotel and staff. Had a problem at check-in where as I had all my confirmations from Expedia, but was informed Expedia did not forward my reservation information to the hotel, so initially had no room. But front desk staff gave me phone # and steps needed. Contacted Expedia customer service who forwarded reservation & payment information to hotel and problem resolved within the hour.
1 out of 5
by A verified traveler from Salinas,Ca

the area was good

Posted Aug 22, 2014
Pros: The pool
Cons: nicer people at the front desk,new carpets in the hallways and rooms, and a new waffle maker
Location: the location was great for me it was around the corner from my son's home
The front desk person was rude,the floors in the hall and in the room were badly stained,the Waffle maker was broken and the coffee was always empty,the pool was nice that's about it
1 out of 5
by A verified traveler from california


Posted Aug 21, 2014
Pros: Staff was nice.
Cons: Carpet.
Location: Industrial area, nothing close to do.
The carpet is horrible in the hallways. Others is tape to hold carpet in place. I would not recommend this hotel. It could be a nice hotel if renovated. The biggest issues I seen were dirty hall carpet, nasty stairs and out of order vending machines.
4 out of 5
for Students
by A verified traveler from Montreal

Low price, friendly, professional & helpful staf

Posted Aug 20, 2014
Pros: Low price, great service, clean rooms.
Cons: Sound proofing of the rooms
Location: Very close to RNO airport. Some fast food restaurants within walking distance
The hotel staff was very kind and professional. The hotel itself is older and somewhat run-down (in the hallways and stairwell) but the rooms are quite clean and comfortable. The price was very cheap, which was perfect for a place to stay before flying out of the RNO airport early in the morning following my check-in. They offer free shuttle service to and from the airport, and even when I had to take a taxi-cab to RNO (as my flight departed earlier than their shuttle service began) they gave me a voucher for a free taxi ride. The sound proofing of the rooms leaves much to be desired, but during my stay I was not woken up by any outside activity.
2 out of 5
by A verified traveler from Tx

Unpleasant stay outdated, old rooms, unclean, hall

Posted Aug 18, 2014
Travelers from Texas , family vacation party of (19) at Lake Tahoe south 6 days , last night stayed in Reno to catch flight out.
5 out of 5
for Everyone
by A verified traveler from Reno NV


Posted Aug 8, 2014
Pros: everything
Cons: facilities
Location: reno Tahoe area gamble
No matter how you feel about a free full breakfast is what its worth and its money not spent is saved.
3 out of 5
for Other
by A verified traveler from WA. STATE

Pleasant Stay.

Posted Aug 6, 2014
Pros: The hotel staff were very nice. Maid kept room spotless.
Location: Located just off of the Freeway, Easy on & off. It is in an industrial area, about 7-10 minutes from city center.
2 out of 5
by A verified traveler from oregon

Needs updating.

Posted Aug 4, 2014
The employees were nice, courteous. The facility is run down, the carpets are stained and almost black from overuse and no cleaning. They need to be replaced. The beds were clean, but old. It's an older motel and it shows.