Ratings based on 749 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom calif

Worst Hotel Experience

Posted Apr 21, 2015
Rooms were old and dirty. Toilet did not flush not stop running. I had to place my hand in tank to stop water from running. Towels were so old and smelly. Front desk personnel were not helpful. In fact, when the bell man was in our room to try to fix toilet I overheard front desk personnel talking about me in Spanish. She was not saying nice things about me. I told bell man I spoke Spanish and he almost fell over. Never asked to change rooms. To make things even worse, our room was not made up on the last day. Got back from our event at 10:45 PM to a dirty room, unmade beds, and trash everywhere. Terrible experience. Expedia was not helpful either! I called waited on line 30 minites after explaining situation only to be hung up on. Never again with best western or expedia.
1 out of 5
by A verified travelerfrom Reno

Smelly, dingy rooms and hallway!

Posted Apr 21, 2015
Major disappointment... Expedia rated this hotel 3.5, no way more like 1.5!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2015
Pros: the restaurant, and the staff
Cons: na
Location: really close to the airport
Great experience. Friendly staff and shuttle drivers
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Bishop, CA

Good facilities, great location.

Posted Mar 31, 2015
Pros: rooms spacious, well laid out, very clean and staff was very courteous and helpful.
Cons: Get better mattresses on the beds
Location: not applicable I was there for a seminar
Went to Reno to attend a seminar. This was where the seminar was located. I have to admit it is not much on outside appearance but inside very clean, well maintained and excellent staff. Room was very spacious and quiet, even being across the street from the airport. Unfortunately the bed did not agree with my back and I had issues with that. But I am particular and I dont think most hotels can accomodate. I thought the value was incredible and if I went back I would stay there again. This is not near the main area of town, but proximity to the airport and freeways it was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for the price

Posted Mar 13, 2015
Room was clean and didn't stink, which is nice for older hotels!
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Colorado

Good place to stay.

Posted Mar 5, 2015
Pros: convience to the airport.
Cons: Wi-Fi seemed a little slow.
Location: This was a business trip and I had to travel to Yearington, which is about 70 miles from this hotel. I did not do any recreational activities.
This hotel is very close to the airport and has a very nice restaurant on the premises. They also have a lounge.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent all around

Posted Mar 1, 2015
Everyone was extremely helpful, close to airport, close to shopping and major highway. Very comfortable. Very comfortable bedding and bedding. I liked being able to decide if wanted bedding changed daily.
2 out of 5
by A verified travelerfrom reno nv

Noisy. Charges for parking

Posted Feb 28, 2015
Stayed here before and they included airport parking. To my surprise they now charge the same rate as the airport
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom elko,nv

Business comfort

Posted Feb 25, 2015
Pros: Room cleanliness and location
Location: Central location for my business activities and, of course, right by the airport.
As a business trip, location works well and the facility is good and comnfortable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lake Forest CA

Nice hotel near airport

Posted Feb 25, 2015
Really nice hotel, airport is just across the street But there is little to no noise. Staff is friendly restaurant below was ok. Room was very comfortable and clean. Wifi is good, channel selection on tv is limited but bearable.