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Reviews of SureStay Plus Hotel by Best Western Reno Airport

2.5 out of 5
SureStay Plus Hotel by Best Western Reno Airport
1981 Terminal Way, Reno, NV

Reviews

8.0

Very Good

Rating 10 - Excellent. 422 out of 1001 reviews" "
Rating 8 - Good. 327 out of 1001 reviews" "
Rating 6 - Okay. 129 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jinghuai

Business traveler, Traveled with partner
Convenient to the airport
Stayed 1 night in Apr 2024

6/10 Okay

Myrna

Needs to update faucet in the shower. So old school and so hard to turn on
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Staff & service, amenities, property conditions & facilities
Right across from the airport very convenient full restaurant
Stayed 1 night in Apr 2024
Response from Cristine on Apr 12, 2024
Thank you for the generous review, Susan! The Team and I look forward to welcoming you again in the near future!

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed, and arranged, rooms with quality furniture. The room was clean and spacious. The experience was better than most of the equivalent hotels I have stayed at
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay again
Stayed 5 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and comfortable bed. Very accommodating staff. Excellent "Airport" hotel.
Stayed 1 night in Mar 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful front desk and airport shuttle!
Stayed 1 night in Mar 2024

8/10 Good

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exceptionally convenient to stay near the airport. We stayed there after flying in, and from deplaning to check-in was under 30 minutes. I thought the price was right, convenient check-in and check-out, and easy to get on the road quickly in the morning.
Stayed 1 night in Mar 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marc-André

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to airport, you can walk by!
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Great place near the airport
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very kind and the place is very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Close to Reno airport with shuttlecservice
Stayed 1 night in Mar 2024

4/10 Poor

BERNADETTE, Lincoln

Disliked: Cleanliness, property conditions & facilities
Has seen better days, use of you must
Stayed 1 night in Feb 2024
Response from General Manager on Mar 27, 2024
Dear BernadetteI am sorry you were not happy with your stay. We are an older hotel, but we work hard to provide a clean, safe and convenient stay here by the Reno Airport. Please know we strive to provide the best possible stay for all our guest, and I hope we can have a chance to make it better for you in the future.

8/10 Good

Jf

Loved that it is accross the road from the airport
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Stayed 1 night in Feb 2024

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for times when we have had very early flights to catch from Reno Tahoe airport. Walking distance to the airport but shuttle option is also great. Economic stay for nice, clean room.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Safe! Near airport. Walkable
Stayed 1 night in Feb 2024

8/10 Good

Zhiqiang, Livermore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed and convenient location.
Stayed 2 nights in Feb 2024

8/10 Good

Olga

Stayed 1 night in Feb 2024

10/10 Excellent

Melanie

Traveled with family
Liked: Staff & service, amenities
Stay at this location often
Stayed 1 night in Dec 2023

10/10 Excellent

Paula

Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Brannick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location / Nice Quality
Stayed 1 night in Jan 2024

8/10 Good

Usha

Stayed 1 night in Dec 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what we needed!
Stayed 1 night in Jan 2024

8/10 Good

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came in handy during an ice storm in Reno. I will definitely stay here again in the future.
Stayed 2 nights in Jan 2024

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Stayed 1 night in Jan 2024

6/10 Okay

Angie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Kristi

Traveled with family
Disliked: Property conditions & facilities
Rough Shape
Toilet was broken and phone didn't work. So we had to fix it ourselves. Bathtub was in rough shape and we elected not to use it.
Stayed 1 night in Dec 2023

8/10 Good

Nhat M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport & shuttle service at 4:30 am is great.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Stayed 3 nights in Dec 2023

10/10 Excellent

Selim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and it felt safe
Stayed 1 night in Dec 2023

6/10 Okay

Adrian

Liked: Staff & service
Expected better
Dirty towel left inside the shower, very noisy. Not very clean.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sambasiva Rao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean. The staff was very helful. Shpping & dining was walking distance. Very good place to stay
Stayed 1 night in Dec 2023
Response from Dave on Jan 29, 2024
Thank you for the review. Hope to see you soon.

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is good especially the shuttle driver!
Stayed 1 night in Dec 2023
Response from Dave on Dec 26, 2023
Thank you for the review.

10/10 Excellent

Sue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from Dave on Dec 18, 2023
Thank you for your feed back. Hope to see you soon.

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My 5 year old woke up with weird bites on her neck...we researched and they look exactly like bed bug bites.
Stayed 1 night in Nov 2023
Response from Ym on Nov 24, 2023
Hello Matthew,thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel. our mission is to provide excellent guest experiences, we are very sorry for this inconvenience. We would gladly appreciated if you could please give us a call to provides with more information in regard of what room you stay in. nothing was brought to our on attention and if you had mention this to us we would of take actions and take care of this issue. We do inspect our rooms on a daily basic. Please take our apologies.

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another return to a nice hotel
I stayed at this location a couple of weeks ago and it was just as pleasant a stay this time. It is a huge hotel, lots of rooms, and conveniently located! Check-in is always swift and professional!
Stayed 1 night in Nov 2023
Response from Dave on Dec 18, 2023
Thank you for your kind words. Hope to see you again soon.

10/10 Excellent

Amber

Stayed 1 night in Nov 2023
Response from Dave on Dec 18, 2023
Thank you for taking the time to rate us. Hope to see you again soon.

8/10 Good

miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Like the Cleanliness of my room ... nice and quiet too... Only One thing missing .. complimentary bottle of water . that would have been nice.. Anyhow: Very Very Nice Room !!!
Stayed 1 night in Nov 2023
Response from Dave on Dec 18, 2023
Thank you for taking the time to review us. I will look into the water situation. Hope to see you again soon.

10/10 Excellent

Shawn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good lighting, bathroom, shower, toilet, all very nice.
Stayed 1 night in Nov 2023
Response from Dave on Dec 18, 2023
Thank you for taking the time to send in a review. Hope to see you again soon.

6/10 Okay

Susan

The heater/ air conditioning was super loud noises every about 20 minutes making it very hard to sleep
Stayed 1 night in Nov 2023
Response from jm on Nov 14, 2023
Thank you Susan for your stay with us at the SureStay Hotel, we're truly sorry that we weren't able to fully meet your expectations. We will work better to improve our company revenue. Hopefully in the future you have a better experience. Thank you.

10/10 Excellent

Louise

Stayed 1 night in Nov 2023
Response from Dave on Dec 18, 2023
thank you for the great score. Hope to see you back with us again.

8/10 Good

Vera

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was walking distance from the airport.To walk with suitcases NO,a small one wouldn't be bad.
Stayed 2 nights in Nov 2023
Response from JM on Nov 14, 2023
Thank you Vera, for your stay with us at the SureStay Hotel, we truly appreciate your positive review. We hope to satisfy you again in the future. Thank you.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the airport. Easy checkin. Property is a little worn but the bed was comfortable. Toilet seat was very loose, it took a bit of a balancing act. Windows were left open before we got here, with no screens, so there were mosquitos in the room. Everything was clean.
Stayed 1 night in Nov 2023
Response from jm on Nov 14, 2023
Thank you John, for your stay with us at the SureStay Hotel, we're truly sorry that we weren't able to fully meet your expectations. We will work better to improve our company revenue. Hopefully in the future you have a better experience. Thank you.

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Dave on Dec 18, 2023
Thank you for taking the time to rate us. Hope to see you again soon.

6/10 Okay

Lloyd

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bed wasn’t very comfortable. Room was just ok
Stayed 1 night in Oct 2023
Response from Dave on Dec 18, 2023
Sorry you room wasn't up to your standard. We will look into this. Hope to see you again soon.