3 restaurants, breakfast, lunch, dinner served; seafood
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Reviews of Best Western Plus Boomtown Casino Hotel

2.5 out of 5
Best Western Plus Boomtown Casino Hotel
2100 Garson Road, Verdi, NV

Reviews

7.6

Good

Rating 10 - Excellent. 314 out of 1000 reviews" "
Rating 8 - Good. 331 out of 1000 reviews" "
Rating 6 - Okay. 180 out of 1000 reviews" "
Rating 4 - Poor. 98 out of 1000 reviews" "
Rating 2 - Terrible. 77 out of 1000 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Javier C

Liked: Staff & service
No
Stayed 1 night in Apr 2024
Response from Haley, Hotel Assistant Manager on Apr 17, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

William, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The discount coupons given at check-in were not redeemable. We checked in at about 5:45 pm and went to dinner at the steakhouse and were told the dinner coupon was only valid from 4 to 5:30 We arrived at the steakhouse at 6:30. I thought that this was a cheap come on. I was directed to parking which was not available. Parked some distance to the hotel. Staff as nice and always greeted us. Hotel and Casino were clean.
Stayed 1 night in Apr 2024
Response from Haley, Hotel Assistant Manager on Apr 14, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. The steakhouse 'coupon' that was provided at check-in, is a flyer to inform you of the special. There is specialty pricing available from 4:30-5:30 pm. Once it is after 5:30, the pricing raises, but the special is still available to order. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Tracey

The greeter meet us in the parking lot , he was fabulous , walked us through the property.
Stayed 1 night in Apr 2024
Response from Haley, Hotel Assistant Manager on Apr 14, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Christine

Traveled with family
Disliked: Staff & service, property conditions & facilities
The room assigned was faraway from the casino and restaurant. The furnitures were beat up and no end table at either side of the beds. No carpet on the floor and refused to change to a room with carpet.
Stayed 4 nights in Apr 2024
Response from Haley, Hotel Assistant Manager on Apr 12, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will be passing along your comments to the appropriate departments. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Mary

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Haley, Hotel Assistant Manager on Apr 10, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Vassili

Liked: Staff & service
Disliked: Cleanliness
There were two boxes of left over food in the room when we checked in, which made the room smell terrible. The alarm clock went off at 5am in the morning and woke up us whole family, we were not able to fall back to sleep afterwards.
Stayed 1 night in Apr 2024
Response from Haley, Hotel Assistant Manager on Apr 10, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will be passing along your comments to our housekeeping team. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

brian

Stayed 1 night in Apr 2024
Response from Haley, Hotel Assistant Manager on Apr 5, 2024
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Brad

Liked: Amenities
Loved the place but the beds were extremely uncomfortable and i could here the neighboring room loud and clear. We had the two room double king room and thought by upgrading we would have had a better experience. Dang.
Stayed 1 night in Mar 2024
Response from Haley, Hotel Assistant Manager on Mar 20, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will be passing along your comments to the appropriate departments. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Eric

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Strange ventilation problem. Pete and Roy weren’t able resolve problem. Had to move once it was so noisy. The second room was fine for one day but also started making noise too but not as bad as the first room. It was a vibration rattling type of sound. I heard the noise from many areas . It seems to be only near the pool. Steakhouse was nice. Food and service was very good
Stayed 3 nights in Mar 2024
Response from Haley, Hotel Assistant Manager on Mar 20, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will be passing along your comments to the appropriate departments. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.
Stayed 3 nights in Mar 2024
Response from Haley, Hotel Assistant Manager on Mar 6, 2024
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

yon, ninilchik

Liked: Amenities
enjoyable and easy
Stayed 1 night in Feb 2024
Response from Haley, Hotel Assistant Manager on Mar 1, 2024
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Jacob, Millbrae

Traveled with group
Liked: Staff & service
Staff was super nice. just your average hotel
Stayed 2 nights in Feb 2024
Response from Haley, Hotel Assistant Manager on Feb 28, 2024
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Logan

Stayed 3 nights in Feb 2024
Response from Haley, Hotel Assistant Manager on Mar 20, 2024
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lee, Meridian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is exceptionally nice! Free drinks at table games is sweet. I didn't like our room with two connecting doors and one noisy neighbor, but I'll know next time to book through the hotel at a lower than Expedia room rate a better room.
Stayed 1 night in Feb 2024
Response from Haley, Hotel Assistant Manager on Feb 21, 2024
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room decor is ok, mattress was a little janky could use an update. Some table games were closed. When I inquired about it they said they were short staffed. Wanted to go to the steakhouse but it is closed on Monday and Tuesday. Ended up going to the grill house, food was ok, staff was great but ambiance not so much.
Stayed 1 night in Feb 2024
Response from Haley, Hotel Assistant Manager on Feb 15, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Edgar

Stayed 1 night in Feb 2024
Response from Haley, Hotel Assistant Manager on Mar 20, 2024
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Gregory

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peets coffee and milkshakes at Mel’s
Stayed 1 night in Dec 2023
Response from Haley, Hotel Assistant Manager on Jan 26, 2024
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

james

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Haley, Hotel Assistant Manager on Jan 26, 2024
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Haley, Hotel Assistant Manager on Jan 26, 2024
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Robert

Traveled with family and small children
Disliked: Staff & service
The property smells like a kennel, had to let hotel managers know there was dog poop in hallway of suites. When we got there we were told they didn’t have the 2 rooms I reserved only 1, and there was a $100 refundable deposit for each room. So disappointed with this facility.
Stayed 1 night in Jan 2024
Response from Haley, Hotel Assistant Manager on Jan 26, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk agent was friendly. Room was ok. Toilet doesn't flush properly and the heater is loud but otherwise room was good. I stayed because of the snow. Cant get over the summit. Will be back to visit another day.
Stayed 1 night in Jan 2024
Response from Haley, Hotel Assistant Manager on Jan 26, 2024
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Haichao, Nashville

Stayed 1 night in Jan 2024
Response from Haley, Hotel Assistant Manager on Jan 28, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

ILIF

Stayed 1 night in Dec 2023
Response from Haley, Hotel Assistant Manager on Jan 26, 2024
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Tight squeeze
The stay there is very convenient and nice however it was a little to small for walking around and the bathroom was very tight. In our room the air conditioner wasnt working properly it jad toceither be off or on jigh. If it wasnt a loudvscreeching and banging noise radiiated the whole time.
Stayed 1 night in Dec 2023
Response from Haley, Hotel Assistant Manager on Jan 26, 2024
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything horrible! Dont stay here you will regret it always
Stayed 2 nights in Dec 2023
Response from Haley, Hotel Assistant Manager on Dec 28, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

salena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
The stay was wonderful very helful and friendly staff i will differently stay again my family and I love boomtown
Stayed 2 nights in Dec 2023
Response from Haley, Hotel Assistant Manager on Dec 28, 2023
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Yu

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Haley, Hotel Assistant Manager on Dec 28, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Zhen, Fremont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, will definitely come back.
Stayed 1 night in Dec 2023
Response from Haley, Hotel Assistant Manager on Dec 28, 2023
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Xing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Haley, Hotel Assistant Manager on Dec 28, 2023
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Yolanda

Stayed 1 night in Dec 2023
Response from Haley, Hotel Assistant Manager on Dec 28, 2023
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Haley, Hotel Assistant Manager on Dec 28, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

domingo d

Response from Haley, Hotel Assistant Manager on Feb 7, 2024
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Gregory

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy fun and has Peets coffee inside
Stayed 1 night in Dec 2023
Response from Haley, Hotel Assistant Manager on Dec 28, 2023
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Lealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice birthday getaway
Birthday trip and had a great time! Successful at gambling, friendly cocktail servers and checked frequently. Very friendly employees. Beds were a little bouncy was our only complaint. Will come back.
Stayed 2 nights in Dec 2023
Response from Haley, Hotel Assistant Manager on Dec 28, 2023
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Haley, Hotel Assistant Manager on Dec 28, 2023
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Haley, Hotel Assistant Manager on Dec 28, 2023
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

ron

Traveled with partner
I booked this room because the place has a pool, when I arrived they told me the pool was down for repairs. I am very dissapointed that they did not mention this on the website!!!
Stayed 1 night in Dec 2023
Response from Haley, Hotel Assistant Manager on Dec 28, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Hugo

Traveled with family
Disliked: Staff & service
Reno 2023
The room was very affordable and located near the highway which was a great convenience. There is a gas station real close to the hotel, which was also a plus. There was a small water leak in our bathroom but I would stay here again. No breakfast included.
Stayed 1 night in Dec 2023
Response from Haley, Hotel Assistant Manager on Dec 28, 2023
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Doug

Stayed 1 night in Nov 2023
Response from Haley, Hotel Assistant Manager on Dec 28, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Doug

Stayed 1 night in Nov 2023
Response from Haley, Hotel Assistant Manager on Nov 24, 2023
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Gregory

Traveled with partner, Traveled with pets
No parking for guests. Long walks to get to your car. If you leave somebody will park in the spot you were and you have to drive around looking for another parking spot. Guests need their own area.
Stayed 3 nights in Nov 2023
Response from Haley, Hotel Assistant Manager on Nov 23, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Justin

Stayed 3 nights in Nov 2023
Response from Haley, Hotel Assistant Manager on Nov 23, 2023
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Peter

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Our room was clean and quiet. The casino was interesting, the hotel was an easy drive into Reno.
Stayed 1 night in Nov 2023
Response from Haley, Hotel Assistant Manager on Nov 15, 2023
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mary Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having everything we needed right there. So convenient.
Stayed 1 night in Nov 2023
Response from Haley, Hotel Assistant Manager on Nov 12, 2023
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot was close to my room and finding parking was easy. My room was facing the indoor pool I didn’t sleep well because it was lite up all night which shined through the sides of the drapes… Walls were thin I heard noise most of the night so not a good nights sleep
Stayed 1 night in Nov 2023
Response from Haley, Hotel Assistant Manager on Nov 12, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Bobbie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the suites
Stayed 1 night in Nov 2023
Response from Haley, Hotel Assistant Manager on Nov 5, 2023
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Bernadette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 1 night in Nov 2023
Response from Haley, Hotel Assistant Manager on Nov 2, 2023
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

CRAIG

Stayed 2 nights in Oct 2023
Response from Haley, Hotel Assistant Manager on Nov 20, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Karlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convience
Stayed 2 nights in Oct 2023
Response from Haley, Hotel Assistant Manager on Oct 30, 2023
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
What I really liked was upon arrival I was notified that the room I had reserved was above a construction site they were remodeling. They informed me they had tried calling me, which was verified when I got home on our answering machine, but we had already left. Rather then placing us in just another room they upgraded us to a suite at the same price. Very accommodating.
Stayed 2 nights in Oct 2023
Response from Haley, Hotel Assistant Manager on Oct 29, 2023
Thank you for completing our survey. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.