Ratings based on 1,010 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom COCOCOUNTY
nice staff but>>>>Posted Feb 11, 2015
Pros: close to Cabelas nice staff
Cons: hotel bathroom cleanliness and better beds
Location: the location is good there's all sorts of attractions from shopping to gambling to outdoor activities .
The expedia experience was really good I made a mistake and was able to correct it pretty easily . The Hotel and casino staff was very nice . The fact that the luggage carts can only be used by the valet staff is really annoying . I didn't eat at the casino so I cant comment on that . I do have to say that I am a little disappointed it the cleanliness of the room. the bathroom had some foul stains on the wall above the toilet and also in the shower on the ceiling . I didn't like to see these stain but my sweetheart was really offended . The other thing I had an issue with is the bed was absolutely terrible and not comfortable . If I didnt like Boomtown so much and the close proximity to Cabelas I probably wouldn't stay here again .
by A verified travelerfrom Moreno Valley
DisappointedPosted Jan 31, 2015
First night they put us in the south tower: stained couch, lumpy sunk in bed on each side, no tv remote & heater rattled. I spoke with management in the morning and they upgraded us to a huge suite that was clean and comfortable - still in the south tower. No comforters on the bed. They use a sheet on top of a thin blanket and then another sheet. Stayed here years ago in the north tower which is remodeled and it was great. Cocktail waitress came once every 45 min. Very disappointed. Craig the manager was very accommodating, but his front desk staff is dismissive - specifically Karen. Didn't let me say more then 10 words (and I was being very polite), cut me off and said "do you want a manager?". Needs customer service training. Why would you put guests in your old, gross south tower on a Tuesday, Wednesday when you have an empty parking lot and plenty of nice rooms in the north tower. Not a good impression. Sorry Boomtown, never again.
by A verified travelerfrom elk grove, ca
Cheap room on the fly, paid for it in the endPosted Jan 26, 2015
Having never stayed here, when the comparable rate came up to our usual... We gave it a try. The linens were clean and the bed was comfortable to sit on... sleeping was a whole different experience. My family was all up every hour or so and greeted with a sore body and aching back the following day. We also had black mold in our shower. Counter staff is friendly enough but not informative. Every other staff member we encountered was sub par. Not friendly, no eye contact. We won't be back.
for Everyoneby A verified traveler
ski tripPosted Jan 20, 2015
Pros: easy freeway and border access
Cons: room door did not close completely
Location: reno is 10 mins and northstar is 30 mins
nice place. clean.hecking in and out was easy. Arcade area is cool but can be crowded on saturdays
for Familiesby A verified traveler
nice room. quiet and clean. Hard to find parkingPosted Jan 4, 2015
Room was nice. Receptionist obnoxious. Long walk from reception to room through noisy and smelly casino. Hard to find parking (means long walk in a freezing night with our suitcases)
for Everyoneby A verified travelerfrom Reno
Nice Hotel close to my doctorPosted Dec 31, 2014
We had a restless night. The pillows are not that comfortable. Bed feels really good.
by A verified traveler
Posted Dec 23, 2014
Pros: The Hotel is oky, but the card dealers some are very rude.
Cons: Wifi should be available
Staffs should be more friendly to customers, I did not get the name of the card dealer, he was so rude to me when I asked to explain how to play black jack. We are not going to stay at this Hotel any more.
by A verified traveler
Sucks. Don't book there.Posted Dec 15, 2014
Cons: Room cleaning. Smoke smell.
Location: Nothing. Stay down town or the Atlantis.
We were disgusted and left 2 days early. The smoke and the bad food was unbearable. Just don't do it.
for Everyoneby A verified travelerfrom Santa Rosa CA
net requirementsPosted Dec 10, 2014
Pros: Great staff
We needed a quick inexpensive place to stay and this property met our needs
by A verified travelerfrom Roseville, CA
Hotel & CasinoPosted Nov 29, 2014
Room smelled like old nasty rotten fish! Everything was dusty and dirty. I didnt even want to sleep on the bed or touch anything. Even though it was a nonsmoking room it was on a floor with smoking rooms so you could smell the smoke everywhere. NASTY! Parking was horrible and layout of parking lot in location to hotel room exit was horrendous! Shower head was gross and water pressure barely came out at all!