Ratings based on 994 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
by A verified travelerfrom elk grove, ca
Cheap room on the fly, paid for it in the endPosted Jan 26, 2015
Having never stayed here, when the comparable rate came up to our usual... We gave it a try. The linens were clean and the bed was comfortable to sit on... sleeping was a whole different experience. My family was all up every hour or so and greeted with a sore body and aching back the following day. We also had black mold in our shower. Counter staff is friendly enough but not informative. Every other staff member we encountered was sub par. Not friendly, no eye contact. We won't be back.
for Everyoneby A verified traveler
ski tripPosted Jan 20, 2015
Pros: easy freeway and border access
Cons: room door did not close completely
Location: reno is 10 mins and northstar is 30 mins
nice place. clean.hecking in and out was easy. Arcade area is cool but can be crowded on saturdays
for Familiesby A verified traveler
nice room. quiet and clean. Hard to find parkingPosted Jan 4, 2015
Room was nice. Receptionist obnoxious. Long walk from reception to room through noisy and smelly casino. Hard to find parking (means long walk in a freezing night with our suitcases)
for Everyoneby A verified travelerfrom Reno
Nice Hotel close to my doctorPosted Dec 31, 2014
We had a restless night. The pillows are not that comfortable. Bed feels really good.
by A verified traveler
Posted Dec 23, 2014
Pros: The Hotel is oky, but the card dealers some are very rude.
Cons: Wifi should be available
Staffs should be more friendly to customers, I did not get the name of the card dealer, he was so rude to me when I asked to explain how to play black jack. We are not going to stay at this Hotel any more.
by A verified traveler
Sucks. Don't book there.Posted Dec 15, 2014
Cons: Room cleaning. Smoke smell.
Location: Nothing. Stay down town or the Atlantis.
We were disgusted and left 2 days early. The smoke and the bad food was unbearable. Just don't do it.
for Everyoneby A verified travelerfrom Santa Rosa CA
net requirementsPosted Dec 10, 2014
Pros: Great staff
We needed a quick inexpensive place to stay and this property met our needs
by A verified travelerfrom Roseville, CA
Hotel & CasinoPosted Nov 29, 2014
Room smelled like old nasty rotten fish! Everything was dusty and dirty. I didnt even want to sleep on the bed or touch anything. Even though it was a nonsmoking room it was on a floor with smoking rooms so you could smell the smoke everywhere. NASTY! Parking was horrible and layout of parking lot in location to hotel room exit was horrendous! Shower head was gross and water pressure barely came out at all!
for Couplesby A verified travelerfrom Galt, California
First time there for my birthday. Stayed one nightPosted Nov 27, 2014
Pros: I loved the room. Beds were very comfortable and slept good. Also, very glad there was a safe in the room.
Cons: Update the older slot machines.
Location: Went shopping to Caballas., and the convenience store/gas was close.
The room was very nice and clean. Everything was perfect until I turned on the water in the bathroom sink and it backed up with obviously the previous guests (looked like vomit) and had to get the plumber up to fix it. He was very nice. Had to put dinner off for a minute. The lobster was awesome. As for the slots, I had an issue trying to prove to security that I didn't put a ticket in one of their OLDER slot machines. It was a $20 bill. I was only playing that particular slot for maybe 10 seconds at .75 cents per bet when I noticed my credit was at $9.50. At the most I bet 3-4 times. They opened the machine and there were 4 tickets on top of my 20. They still accused me and said those were all my tickets. What a joke! A security guard told me that happens all the time. I could of taken it further but they had already taken up too much of my time and embarrassment of being accused of something I didn't do. So beware of the Older slot machines. They took me for 10 bucks but I also left winning more than what I came with. Other than that, management should do a little something for someone's birthday. All in all I had a good time.
by A verified travelerfrom LA
normal hotel with normal facility,Posted Nov 18, 2014
the location is not easy finding even thought it's close to the highway. room facility is simple, no microwave oven, no hot water to drink.