Lobby

Reviews of Courtyard by Marriott Reno

3 out of 5
Courtyard by Marriott Reno
6855 S Virginia St, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 514 out of 870 reviews" "
Rating 8 - Good. 235 out of 870 reviews" "
Rating 6 - Okay. 67 out of 870 reviews" "
Rating 4 - Poor. 24 out of 870 reviews" "
Rating 2 - Terrible. 30 out of 870 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kade Waththa

Stayed 1 night in Apr 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, next to many amenities.
Stayed 1 night in Mar 2024
Response from Pauline Brion- General Manager on Mar 29, 2024
Thank you for sharing your positive feedback and your great experience with us! We hope to see you again soon.

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to airport and dining options were perfect for the family
Stayed 1 night in Mar 2024
Response from Pauline Brion- General Manager on Mar 29, 2024
Thank you for sharing your positive feedback and your great experience with us! We hope to see you again soon.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cody- Front Office Manager on Mar 18, 2024
We appreciate you sharing your feedback! Safe travels and we hope to see you again.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pauline Brion- General Manager on Mar 29, 2024
Thank you for sharing your positive feedback! We hope to see you again soon.

8/10 Good

Jessica

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Cody-Front Office Manager on Feb 26, 2024
Thank you for sharing your feedback with us, we have shared it with our team. We hope to see you next time your travels bring you to Reno. Safe travels!

4/10 Poor

Judith

Stayed 1 night in Feb 2024
Response from Pauline Brion- General Manager on Mar 29, 2024
We recognize your time is valuable and appreciate the feedback you have provided.I am sorry to hear that you didn’t have an excellent stay with us. If you would be so kind to share some more details about your experience at the hotel so that our team can use it as a coaching opportunity to improve the service we provide our guests.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Annie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops, convenient, quiet, secluded
Stayed 1 night in Feb 2024
Response from Pauline Brion- General Manager on Mar 29, 2024
Thank you for sharing your positive experience with us! We hope to see you again soon.

2/10 Terrible

Jay

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel shirks responsibility
Stayed 1 night in Feb 2024
Response from Night desk on Feb 15, 2024
Sir, we did our best. Our front desk clerk gave you the breakfast vouchers which go with our restaurant. Demanding a refund for your entire stay because you decided you didn't like our selection of food is unreasonable not to mention you caused a scene in public. If you continue to insist that our property cannot meet you expectations then you are free to take your business elsewhere.

8/10 Good

Flower

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Ben on Feb 15, 2024
We thank you for your stay.

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
no in room microwave
Stayed 2 nights in Jan 2024
Response from Ben on Feb 6, 2024
Our apologies sir, our standard king rooms do not come with microwaves however we have them available upon request.

10/10 Excellent

urjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was exceptionally nice. The only downside is that the AC in the room was in a corner half blocked by the desk so there wasn't much airflow. They have complementary cookies in the evening, hot chocolate and the gym was fantastic.
Stayed 5 nights in Jan 2024
Response from Ben on Jan 24, 2024
Thank you for your patronage and compliments.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Cody-Front Office Manager on Jan 23, 2024
Thank you for the feedback, we will share it with our team! Safe travels and we hope to see you next time you come to Reno!

10/10 Excellent

David, Sherman Oaks

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport.
Stayed 1 night in Nov 2023
Response from Cody- Front Office Manager on Jan 11, 2024
Thank you for taking the time to fill out our survey! We are close to the airport, but not TOO close. Safe travels and we hope to see you next time!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cody-Front Office Manager on Jan 10, 2024
Hello Michelle, Thank you for the review! We hope to see you next time your travels bring you to Reno. Safe travels!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ben on Jan 18, 2024
Thank you

8/10 Good

Margaret

Stayed 1 night in Dec 2023
Response from Ben on Jan 18, 2024
Thank you

10/10 Excellent

Patrick Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ben on Jan 18, 2024
Thank you

10/10 Excellent

Jose F.

Stayed 1 night in Dec 2023
Response from Ben on Jan 18, 2024
Thank you

10/10 Excellent

Mohammed

Stayed 2 nights in Dec 2023
Response from Ben on Jan 18, 2024
Thank you

6/10 Okay

Carl

Stayed 4 nights in Dec 2023
Response from Pauline Brion, General Manager on Dec 15, 2023
Hi Carl, We appreciate you taking the time to share your feedback. I am sorry to hear that you didn’t have an excellent 5/5 stay with us. If you would be so kind to share some more details about your experience at the hotel so that our team can use it as a coaching opportunity to improve the service we provide our guests.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Daniel

Stayed 1 night in Dec 2023
Response from Pauline Brion, General Manager on Dec 15, 2023
Hi Daniel, We recognize your time is valuable and appreciate the feedback you have provided. I am sorry to hear that you didn’t have an excellent stay with us. If you would be so kind to share some more details about your experience at the hotel so that our team can use it as a coaching opportunity to improve the service we provide our guests. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was fine. It just was to noisy from the freeway and toilet.
Stayed 1 night in Dec 2023
Response from Pauline Brion, General Manager on Dec 7, 2023
Hi Joe,We recognize your time is valuable and appreciate the feedback you have provided. I'm sorry to hear about the issue you had with the freeway noise and the toilet. I informed our maintenance team to check the bathroom in the room you stayed in for the night. Thank you for taking time to share your experience with us and hope we can provide you with 10/10 stay next time your travel brings you back to the area.

8/10 Good

Henry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy satisfactorio
Stayed 1 night in Nov 2023
Response from Pauline Brion, General Manager on Dec 7, 2023
Thank you for sharing your positive feedback! We hope to see you again soon.

10/10 Excellent

Jason

Stayed 3 nights in Nov 2023
Response from Pauline Brion, General Manager on Dec 7, 2023
Thank you for sharing your positive feedback! We hope to see you again soon.

10/10 Excellent

Jeannine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the courtyard with the fireplace
Stayed 3 nights in Oct 2023
Response from Cody-Front Office Supervisor on Oct 25, 2023
Thank you for sharing about your stay! The fireplace will always be here if your travels bring you back to Reno!

10/10 Excellent

Willie

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were helpful and fast.
Stayed 1 night in Oct 2023
Response from Cody- Front Office Manager on Oct 28, 2023
Thank you for the feedback! We hope to see you next time you come through Reno.

10/10 Excellent

Rick

Stayed 1 night in Oct 2023
Response from Pauline Brion- General Manager on Nov 2, 2023
Thank you for your feedback! We will hope to see you on your next trip to Reno!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cody-Front Office Manager on Oct 28, 2023
If you could reach out to us at Frontdesk@courtyardreno.com, we would like to know the issue with your stay so we can improve our operations

10/10 Excellent

Semurana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Marriott employee that checked us in was very polite, attentive and friendly. Loved her service.
Stayed 2 nights in Sep 2023
Response from Cody-Front Office Manager on Sep 15, 2023
Thank you for your feedback! We will hopefully see you on your next trip to Reno!

8/10 Good

Katelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and quiet.
Stayed 2 nights in Sep 2023
Response from Pauline Brion on Nov 2, 2023
Thank you for sharing your great experience at the hotel. We hope to see you again soon!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazingly accommodating from the moment we checked in. We’ll be back!
Stayed 4 nights in Sep 2023
Response from Pauline Brion on Nov 2, 2023
Thank you for sharing your great experience at the hotel! We look forward to your next visit.

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Pauline Brion on Nov 2, 2023
Thank you for sharing your positive feedback! We hope to see you again soon.

10/10 Excellent

Brandie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay the best ever
This the first hotel where I didn’t have to complain or ask them to give me a clean room. I loved everything about this hotel my 6 year old daughter didn’t want to leave. Whenever I’m back visiting here I will definitely be booking with this hotel. Thanks for the amazing and comfortable stay. Five ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Sep 2023
Response from Cody on Sep 6, 2023
Dear Brandie,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Cody CarpenterFront Office ManagerCourtyard Reno

10/10 Excellent

michael

Stayed 1 night in Aug 2023
Response from Pauline Brion on Nov 2, 2023
Thank you for sharing your positive feedback! We hope to see you again soon.

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman that checked us in was very efficient, friendly, and professional. The room was very claen and modern. The bed and pillows were very comfortable. The bathroom was clean and modern with the vanity outside the door from the shower and toilet, which is nice. The hotel was quiet and we slept very well!
Stayed 1 night in Aug 2023
Response from ls on Aug 16, 2023
Dear Janet,On behalf of the entire hotel team, I want to thank you for taking the time to fill out our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Homer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff provide above and beyond service. The representative was attentive and explained the stay and went over the amenities the hotel offered. The hotel Is clean and the experience was well received. This was a world class service experience and if you’re looking for an amazing place to stay based on the room and the service both are On point
Stayed 1 night in Jul 2023
Response from ls on Aug 16, 2023
Dear Homer,On behalf of the entire hotel team, I want to thank you for taking the time to fill out our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from ls on Aug 16, 2023
Dear Greg,On behalf of the entire hotel team, I want to thank you for taking the time to fill out our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice rooms
Stayed 1 night in Jul 2023
Response from ls on Aug 1, 2023
Dear Sam,On behalf of the entire hotel team, I want to thank you for taking the time to fill out our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and quiet hotel with a lot of shopping nearby along with minigolf nearby. Staff was very friendly and we got into our room quickly 10/10
Stayed 1 night in Jul 2023
Response from ls on Aug 1, 2023
Dear Alex,On behalf of the entire hotel team, I want to thank you for taking the time to fill out our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 1 night in Jul 2023
Response from ls on Aug 1, 2023
Dear Alexandra,On behalf of the entire hotel team, I want to thank you for taking the time to fill out our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place. The people are nice
Stayed 1 night in Jul 2023
Response from ls on Aug 1, 2023
Dear Michael,On behalf of the entire hotel team, I want to thank you for taking the time to fill out our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mary Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Danielle in the morning @ Bistro was pleasant and so much fun to talk too. She should get 4 stars
Stayed 4 nights in Jul 2023
Response from ls on Jul 27, 2023
Dear Mary Jane,On behalf of the entire hotel team, I want to thank you for taking the time to fill out our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

John

Stayed 1 night in Jul 2023
Response from ls on Aug 16, 2023
Dear John,On behalf of the entire hotel team, I want to thank you for taking the time to fill out our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from ls on Jul 20, 2023
Dear Anonymous,On behalf of the entire hotel team, I want to thank you for taking the time to fill out our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Carol, virginia Beach

Stayed 1 night in Jul 2023
Response from ls on Aug 16, 2023
Dear Carol,On behalf of the entire hotel team, I want to thank you for taking the time to fill out our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Murray

Stayed 1 night in Jul 2023
Response from ls on Jul 11, 2023
Dear Murray,On behalf of the entire hotel team, I want to thank you for taking the time to fill out our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Srilatha

Liked: Cleanliness, staff & service, property conditions & facilities
Liked my stay here.
Stayed 1 night in Jul 2023
Response from ls on Jul 10, 2023
Dear Srilatha,On behalf of the entire hotel team, I want to thank you for taking the time to fill out our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

dennis

Stayed 1 night in Jul 2023
Response from ls on Jul 10, 2023
Dear Dennis,On behalf of the entire hotel team, I want to thank you for taking the time to fill out our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Misty

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The staff was great. Very kind. The air conditioner made terrible noise all night. The bed had a dent. No pool for kiddos. No free breakfast offered.