Ratings based on 2,752 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Cindy from Bayview, ID

Great place!

Posted Apr 19, 2014
Pros: Pretty much everything.
Cons: The only thing I would suggest is that the beds be rotated occasionally to keep the "phone" side of the bed from getting too squished down.
Location: It's so nice to have the connections to the other places and the free parking in the big garage was an extra that we didn't expect.
We stayed for four nights and everything, I mean EVERYTHING, was as good as it could be. Once I figured out the shower handle, the shower was wonderful. (There is a water-saving feature where you pull the faucet on and off.) Everyone we encountered who worked there was friendly, helpful, professional and a joy to interact with.
4 out of 5
Recommended
for Everyone
by LA from Albany, OR

Overnight stay on our way home

Posted Apr 18, 2014
Pros: A nice well kept older downtown Reno hotel in the heart of the Biggest Little City.
Cons: The hall noise (sound proofing the door to the hall), the pillows and the bed (need a new one).
Location: The location was great for any downtown activity and close enough to the university, airport, antique shops and freeway access.
The hotel was great for an older downtown Reno hotel, staff at check-in was excellent, very helpful. The room was small but very comfortable. They had a well stocked fridge (chargeable items you could buy) and a safe for impotent items you wanted to be secure during our stay. Overall everything was great except for the noise in the hall could be heard perfectly in our room, the pillows on the bed were over stuffed and we ended up not being able to use them to sleep on, and the bed was slopped down on the edges and high in the center so you didn't really get comfortable. The situation was worse on my husbands side of the bed (the side by the bathroom opposite the window) than on mine.
3 out of 5
by A verified traveler

The shady valet and the garden hose.

Posted Apr 18, 2014
my complaints are....the shower was like a garden hose And the valet scraped my wheels on my new Cadillac and did not inform me upon my departure.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel and facilities

Posted Apr 15, 2014
Pros: Comfort, cleanliness, and helpful staff.
Rooms were large and very comfortable as expected in a casino. Was attached to two other casinos including Circus Circus which created huge expanse of entertainment, restaurants and bars. Reno was quite run down, but inside the casino's a complete opposite.
2 out of 5
by A verified traveler

Not what I expected and disappointed.

Posted Apr 12, 2014
The first room I was given was not acceptable what-so-ever for the price I paid. It reminded me of a motel 6 room but smaller. The second room was better, but I had booked a nonsmoking room and was given a smoking room. The Hotel was completely booked and I had no choice but to take it. We had several friends also staying in the same Hotel. The front desk had offered us a refund. If our friends hadn't already checked In, I would have requested a refund and went over to the Peppermill Hotel. Also, the battery to the electric card slide (to get in the room) needed a new battery. So my husband & I had to wait with our luggage in the hall for the repair person for 45 minutes. Very disappointing!
Comment from
Jan 16, 2014
On behalf of the Eldorado Hotel Casino, we would like to thank you for taking the time to comment regarding your recent stay with us. It is our ongoing goal for each and every guest that stays and/or plays at the Eldorado to have a truly memorable experience. We assure you that your concerns are very important to us. We realize that all of our guests deserve nothing less than to receive superior service and the ultimate in dining entertainment and lodging needs and hope that you give us another opportunity to serve you better in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice casino but some rooms need updating.

Posted Apr 11, 2014
Stayed in the old tower on an unseasonably warm day. The room got very hot and the air conditioning (a water based system up behind the ceiling panels) was not turned on. Had to call maintenance.
5 out of 5
Recommended
for Everyone
by MM from Chicago

Great Place to relax after ski trip

Posted Apr 8, 2014
Pros: Breakfast buffet
Location: Easy to find, center of all main casinos, good parking.
Clean room, connected to 3 hotels, lots to see and do, perfect location, parking and delicious breakfast buffet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Our experience was good...will stay there again.

Posted Apr 7, 2014
The hotel was clean, the staff was nice and helpful, and the rooms were comfortable.
1 out of 5
by A verified traveler

Dirty room other then that everything good .

Posted Apr 7, 2014
Last 2 years was nices and clean this years went I went there never expect to be dirty on floor bathroom bathtub flood went I took shower ...
Comment from
Jan 7, 2014
On behalf of the Eldorado Hotel Casino, we would like to thank you for taking the time to share your comments. We appreciate your candid concerns regarding noise levels. By all means this is not the impression we want our guests to have of the Eldorado. We realize that all of our guests deserve nothing less than to receive superior service and the ultimate in dining entertainment and lodging needs and hope that you give us another opportunity to serve you better in the near future. Sincerely, Eldorado Resort Casino Reno, Nevada
4 out of 5
Recommended
for Everyone
by Lawrence from El Sobrante

Pillow

Posted Apr 6, 2014
Pros: Clean,big tv w/ tons of channels
Cons: Different size pillows please and flatter pillows
Location: Casino and buffet
Please get flatter pillows.other then that everything else was great