Ratings based on 7,542 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Georgia

Back for our third stay!

Posted Mar 1, 2015
Pros: We like the Tower Suites; very appointed with comfortable beds/pillows. The housekeeping staff does a great job. Love the high ceilings in the Casino
Cons: Lower the "volume" on the machines, like the buffalo stampede and Wheel of Fortune. Playing nearby for a long time can be very annoying.
Location: Good location, and easy to get to from the airport. Many "natural" places to visit, like Donner Pass, Lake Tahoe, and other attractions.
My husband and I returned for our third stay, meeting a friend for our annual trip. This hotel/casino is very well configured, and easy to get around. It is large enough to spend lots of time, but small enough so we don't get "lost". The restaurants are excellent---we had an outstanding meal at the Italian restaurant, with exceptional service. We ate at three other restaurants, and all served great quality food. We are all over 55 years of age, and I would recommend that if you do not like crowds and VERY loud "music", schedule your stay for Sunday to Thursday. Starting Thursday night it gets crowded and noisy. We all had a great time, and will be back this same time next year.
3 out of 5
Recommended
for Everyone
by A verified traveler

Big hotel but outdated

Posted Feb 25, 2015
The hotel is alright, but I guess for Reno it's what's expected. Needs to be updated. They have a full size bowling alley downstairs which is really nice but that too needs to be updated, 25% of the lanes were broken. They call the downstairs area a shopping mall but there are hardly any stores, it was about 75% vacant. They have 3 or 4 nice restaurants inside where the casino is. We ate at the Japanese restaurant which was very good! The pool is closed during the winter which is a bummer since I was expecting to be able to soak in a hot tub. The hotel is so big they have the space to put an indoor pool. They have a spa but they charge hotel guest for daily use. I think they should allow hotel guest to use their spa for their hot tub use since the outdoor pool and hot tub is closed during the winter.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom vacaville, california

Best hotel in Reno

Posted Feb 25, 2015
Love that the resort has everything and is family friendly.
5 out of 5
Recommended
for Families
by A verified travelerfrom San leandro, ca

Excellent family resort

Posted Feb 24, 2015
Pros: upgraded, modern, lots to do
Cons: n/a
Location: stayed in the hotel no need to leave
Many activities such as bowling, arcade,pool w/beach, movie theater, go karts, etc for adults gambling & drinking! Plus starbucks!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Mexico

Get away.

Posted Feb 23, 2015
Pros: Not right downtown.
Cons: Larger TV and a year round hot tub.
Location: Was not interested in anything but a long rest.
Nice quiet rooms. Bed was very comfortable. Room was clean and neat. Towels were large and soft.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom V

Nice place for the kids

Posted Feb 22, 2015
Nice place. Not too much smoke. Kids had fun.Lots to do.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nevada

Nice hotel

Posted Feb 21, 2015
Pros: Everything
Cons: It's awesome
Location: There wasn't much close by had to drive a few miles to get to the malls etc.
I recently stayed at the grand Sierra, what an awesome place. It is absolutely beautiful. Everybody was nice n friendly. The rooms were clean and the beds and pillows were very comfortable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mammoth Lakes, CA

Love it

Posted Feb 19, 2015
Pros: The location, comfort of the room, the restaurants inside the hotel. It has a movie theater and a bowling alley.
Cons: I've stayed @ this hotel before in different rooms. I wish all the rooms would have showers like in Summit room
Location: This hotel is very close to airport, but noise from it does not penetrate inside. Shopping, restaurants and movie theater are in 5-15 min driving
We,ve arrived late, about 1 am. Despite that, staff members were very friendly and helpful. We stayed in a room on 18th floor. The room is quiet, beautiful, and with all necessary amenities. It has plenty of towels, steam shower with excellent water pressure. I enjoyed it so much, did not want to get out of the shower:-)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Flint, MI

Great room

Posted Feb 18, 2015
I really had a wonderful time. Nothing to complain about
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2015
It was a very good experience here. Nice room, nice view and nice service. Club here is fantastic