Ratings based on 6,905 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Hotel/Casino /Good Restaurants

Posted Aug 26, 2014
Pros: Easy check in/check out. Helpful staff. Great restaurants, buffet. Offers great activities for all ages.
Cons: Refrigerator in the room
Location: See above
Enjoyed our stay. Easy access to freeways and liked the fact it was not in downtown Reno. Charlie Parker Steakhouse was 4 star. Casino was busy, but quieter and less smoky than any other casino we've been in. Room was very clean and well stocked with amenities. A fridge would have been nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2014
This is the hotel you must stay with your lovely pet. They are all over the place....Love this Hotel.
2 out of 5
by A verified traveler from Sacreamento , ca

go elsewhere

Posted Aug 25, 2014
Pros: It is rapidly becoming less crowded.
Cons: Stop lying about the room prices.
Location: in Reno , near other hotels - try them
Quoted room prices are lies. An ever Increasing number of additional charges have become intolerable. All the chairs in the room are uncomfortable - obviously deliberately so.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best place to stay in Reno

Posted Aug 24, 2014
Facilities are wonderful and restaurants are AMAZING!
5 out of 5
Recommended
for Everyone
by A verified traveler from Las vegas

Nice hotel in Reno

Posted Aug 23, 2014
Comfortable nice hotel close to downtown Reno. Many restaurant options, and amenities.
4 out of 5
Recommended
for Families
by A verified traveler from Redwood City

really nice pool

Posted Aug 21, 2014
Pros: swimming pool and the bed is really comfortable
Cons: Hair dry needs to update it. Housemate needs to make sure have the tissue and all the essential accessories in the bathroom daily.
This hotel remodeled and finished in July. The room is clean enough and someone will come into your room daily and do a mini cleaning for you. What I like the most was the swimming pool. My sons had really good time. I will recommend to anyone who has kids. I am sure they kids will enjoy it really much. Pool opens 8am-11pm.
2 out of 5
by A verified traveler

Not accommodating to paying guests

Posted Aug 20, 2014
Not a good experience. Dirty room, smelly, gross refrigerator. Not flexible with unloading & loading disabled & elderly passenger near front door. Parking valets were rude & not accommodating. Won't stay there again!
1 out of 5
by A verified traveler from from colorado

5 minutes to WSU

Posted Aug 20, 2014
Front staff was friendly enough. Room was dirty. Toilet had visible buildup and hair on it. Hair on bathroom floor and hair on towels. Pool closed with no notification in August... When I peaked over the pool wall, it had been drained and there was trash/debris scattered. The only reason we stayed is it was only available option left in town for college move in weekend. I would sleep in a tent or drive a half hour before staying here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Il

Lots of Pluses

Posted Aug 20, 2014
Pros: Good shuttle service.
Cons: Elevator service was VERY slow.
Location: Good casino Riverwalk was nice. Close to airport but far from everything else
Great bed! Great restaurants! Only drawback was so many dogs. One time got on elevator with four dogs!
3 out of 5
by A verified traveler

Few problems

Posted Aug 19, 2014
Pros: Spacious room, comfortable bed, fairly good shower, on site food choices.
Cons: Air filtration, the hotel smells of smoke, replace smoke alarm batteries on a yearly basis so the alarm doesn't go off in the middle of the night.
Typical casino, parking is far off, room smelled a little smoky, but the smoke alarm battery warning ended up waking me very early in the morning. That was the really annoying part of the stay. Otherwise, the room was nice, comfortable beds and sound was not a problem. I appreciated being able to get a fresh salad to go from an on site location.