Ratings based on 7,541 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Big hotel but outdated

Posted Feb 25, 2015
The hotel is alright, but I guess for Reno it's what's expected. Needs to be updated. They have a full size bowling alley downstairs which is really nice but that too needs to be updated, 25% of the lanes were broken. They call the downstairs area a shopping mall but there are hardly any stores, it was about 75% vacant. They have 3 or 4 nice restaurants inside where the casino is. We ate at the Japanese restaurant which was very good! The pool is closed during the winter which is a bummer since I was expecting to be able to soak in a hot tub. The hotel is so big they have the space to put an indoor pool. They have a spa but they charge hotel guest for daily use. I think they should allow hotel guest to use their spa for their hot tub use since the outdoor pool and hot tub is closed during the winter.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom vacaville, california

Best hotel in Reno

Posted Feb 25, 2015
Love that the resort has everything and is family friendly.
5 out of 5
Recommended
for Families
by A verified travelerfrom San leandro, ca

Excellent family resort

Posted Feb 24, 2015
Pros: upgraded, modern, lots to do
Cons: n/a
Location: stayed in the hotel no need to leave
Many activities such as bowling, arcade,pool w/beach, movie theater, go karts, etc for adults gambling & drinking! Plus starbucks!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Mexico

Get away.

Posted Feb 23, 2015
Pros: Not right downtown.
Cons: Larger TV and a year round hot tub.
Location: Was not interested in anything but a long rest.
Nice quiet rooms. Bed was very comfortable. Room was clean and neat. Towels were large and soft.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom V

Nice place for the kids

Posted Feb 22, 2015
Nice place. Not too much smoke. Kids had fun.Lots to do.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nevada

Nice hotel

Posted Feb 21, 2015
Pros: Everything
Cons: It's awesome
Location: There wasn't much close by had to drive a few miles to get to the malls etc.
I recently stayed at the grand Sierra, what an awesome place. It is absolutely beautiful. Everybody was nice n friendly. The rooms were clean and the beds and pillows were very comfortable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mammoth Lakes, CA

Love it

Posted Feb 19, 2015
Pros: The location, comfort of the room, the restaurants inside the hotel. It has a movie theater and a bowling alley.
Cons: I've stayed @ this hotel before in different rooms. I wish all the rooms would have showers like in Summit room
Location: This hotel is very close to airport, but noise from it does not penetrate inside. Shopping, restaurants and movie theater are in 5-15 min driving
We,ve arrived late, about 1 am. Despite that, staff members were very friendly and helpful. We stayed in a room on 18th floor. The room is quiet, beautiful, and with all necessary amenities. It has plenty of towels, steam shower with excellent water pressure. I enjoyed it so much, did not want to get out of the shower:-)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Flint, MI

Great room

Posted Feb 18, 2015
I really had a wonderful time. Nothing to complain about
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2015
It was a very good experience here. Nice room, nice view and nice service. Club here is fantastic
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Feb 17, 2015
Friendly staff, nice rooms, had a great experience.