Ratings based on 7,728 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2015
Staff were friendly. Rooms were new and clean, great kids games room
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Modesto,Ca,

No Birthday Wishes

Posted Apr 16, 2015
Cons: CUSTOMER SERVICE
We decided to come to the Grand Sierra because a year ago we stayed there and had a wonderful experience. Much to our dismay since our last visit, the whole place has taken quite a beating. When I checked in I informed the clerk that it was my 60th birthday! Do you think that he even wished me Happy Birthday? NO... All down hill from there. we got to our room only to find dirt everywhere. The bathroom was filthy. The beds appeared to have had someone layed on them. Not to mention hair on the pillow. We complained and were given a different room. I've been to worse Hotels but I really got the impression my business wasn't appreciated. Most places would have at least given me 25 dollars free gambling or something! Won't be back....
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Placerville

dog friendly

Posted Apr 13, 2015
Pros: It has about everything you could want, no need to go anywhere else.
Cons: The elevator wait times
Location: Didn't go outside the hotel at all
well we got there at 3pm and had to wait 4hours for our room and it wasn't the room we were supposed to get. went down to gamble I mean lose some money and when we came back up to the room our key wouldn't work. not very happy, had to go back down to front desk. The wait for the elevators was heck of a long wait. Really need to fix that.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Orange County, CA

The Wifi was fast and had low latency

Posted Apr 12, 2015
Pros: The fast wifi
Cons: Even faster wifi
Location: Nothing, just use the wifi
You can tell that I really care about the wifi and this hotel has fast wifi.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom California

not too bad a stay

Posted Apr 9, 2015
Pros: Professional, friendly, helpful agent. I liked having a tub to relax in.
Cons: Cleaner bathrooms, soap scum/mildew in shower. A small fridge would be great in rooms.
Location: We went skiing at Squaw Valley.
Front desk agent , polite,friendly, and professional. Walking towards the elevators, the smell of pizza will catch you and the tasty cupcakes. The room we stayed in, could clearly hear everything going on in the next room(up all night)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
Been hear before and wouldn't stay any where else when visiting Reno. Everything is so convenient.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2015
Parking is scarce. Mostly reserved for elite club members. Hotel guests should not have to struggle to park.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom indiana

very modern and clean hotel. casino below was very

Posted Apr 6, 2015
Pros: I likes the fact that is was near everything in Reno. About 2 blocks to airport, a few miles to downtown Reno and parks with hiking trails.
Cons: Disappointed in the fact that a hotel of this magnitude did not include a free indoor swimming pool and hot tub. They had one outside in the cold
Location: lots of biking , hiking, walking,eating, and gambling are nearby !
We arrived from airport which is only about 2 blocks away very late and the staff was very accomidating . They got us checked in quickly and the hotel was modern and very clean.
3 out of 5
by A verified travelerfrom California

Nice for a family

Posted Apr 6, 2015
Place was fun, had a lot of things to do but comfort of bedroom was sad. TV really small, cleanliness of room was gross, bed wasn't comfortable and you could smell smoke in a none smoking room. Won't be staying here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfort stay

Posted Apr 6, 2015
A lot people but fun to watch them. Had a comfortable stay for one nyt