Ratings based on 6,910 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Riverbank, Ca

Nice hotel close to freeway.

Posted Aug 29, 2014
Over all experience was nice. Didn't get the king size bed we request on line.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place with very nice changes since my lasstay

Posted Aug 29, 2014
Great hotel with everything you need in one place for adults and children. Only one issue. We were put right next to the elevator and you could here it go up and down all day and night.
4 out of 5
Recommended
for Couples
by A verified traveler from Yorkshire, England

nice hotel, upgraded public areas impressive

Posted Aug 27, 2014
Pros: The Beach, The restaurants, The Business Centre (they were particularly helpful)
Cons: We had the feeling that if the cost of the Cabanas were reduced perhaps they would have been fully occupied
Location: Location perfect for the airport -
This was our 4th visit to this particular hotel. The upgrade is impressive. We stayed in a Summit room on 20th floor - the room was OK but a little tired. It was good to have a fridge and microwave oven in the room. Spent many hours relaxing at 'The Beach' again the upgrade was impressive - as was the increase in charges for the hire of Cabanas and I must say that they were not particularly clean - After our second visit we tried to hire the same Cabana each day, mainly because we were sure that the fridge worked (not all the fridges in the VIP units were cold). After a few days I really felt the need to clean the fridge inside and out - these units are not cheap to hire, I would have thought that a damp cloth would not have gone amiss. We ate in the hotel, loved Charlie Palmers - the food was excellent, the staff attentive and courteous.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Hotel/Casino /Good Restaurants

Posted Aug 26, 2014
Pros: Easy check in/check out. Helpful staff. Great restaurants, buffet. Offers great activities for all ages.
Cons: Refrigerator in the room
Location: See above
Enjoyed our stay. Easy access to freeways and liked the fact it was not in downtown Reno. Charlie Parker Steakhouse was 4 star. Casino was busy, but quieter and less smoky than any other casino we've been in. Room was very clean and well stocked with amenities. A fridge would have been nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2014
This is the hotel you must stay with your lovely pet. They are all over the place....Love this Hotel.
2 out of 5
by A verified traveler from Sacreamento , ca

go elsewhere

Posted Aug 25, 2014
Pros: It is rapidly becoming less crowded.
Cons: Stop lying about the room prices.
Location: in Reno , near other hotels - try them
Quoted room prices are lies. An ever Increasing number of additional charges have become intolerable. All the chairs in the room are uncomfortable - obviously deliberately so.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best place to stay in Reno

Posted Aug 24, 2014
Facilities are wonderful and restaurants are AMAZING!
5 out of 5
Recommended
for Everyone
by A verified traveler from Las vegas

Nice hotel in Reno

Posted Aug 23, 2014
Comfortable nice hotel close to downtown Reno. Many restaurant options, and amenities.
4 out of 5
Recommended
for Families
by A verified traveler from Redwood City

really nice pool

Posted Aug 21, 2014
Pros: swimming pool and the bed is really comfortable
Cons: Hair dry needs to update it. Housemate needs to make sure have the tissue and all the essential accessories in the bathroom daily.
This hotel remodeled and finished in July. The room is clean enough and someone will come into your room daily and do a mini cleaning for you. What I like the most was the swimming pool. My sons had really good time. I will recommend to anyone who has kids. I am sure they kids will enjoy it really much. Pool opens 8am-11pm.
2 out of 5
by A verified traveler

Not accommodating to paying guests

Posted Aug 20, 2014
Not a good experience. Dirty room, smelly, gross refrigerator. Not flexible with unloading & loading disabled & elderly passenger near front door. Parking valets were rude & not accommodating. Won't stay there again!