Ratings based on 8,005 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Jul 24, 2015
Pros: It was convenient to our travel.
I expected a 4 star hotel and got Motel 6. It was clean, but not consistent with what I expected for a 4 star hotel. The bathroom did not have a towel bar to hang our towels on. We requested an extra pillow and it took a hour for them to bring it. When it was finally brought, it stunk like smoke. The pillow was un useable. I was not happy with the experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from WA

Nice hotel with lots to do

Posted Jul 24, 2015
We stayed here for three nights and actually were not able to do all of the activities at the hotel that we wanted to. The hotel is very clean. And conveniently located very close to the airport.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice hotel...in good area

Posted Jul 24, 2015
Staff was friendly and room was clean and newish... Watch for the tacked on charges...they charge a resort fee of $15 and then charge a 12% tax on that fee so it's nearly $17. Overall, nice place...parking is not the best.
1 out of 5
by A verified traveler from Newman, Ca

The room was not very nice.

Posted Jul 21, 2015
Pros: I like the bowling alley.
Cons: The rooms could use an improvement.
The room did not have a refrigerator or a big tub. The shower head was leaking when I took a shower. I will never return to this hotel again.
2 out of 5
by A verified traveler

non-smokers need not apply

Posted Jul 20, 2015
I booked at the Grand Sierra to attend a professional conference held at the hotel. (I wasn't interested in its casino and casino-associated amenities.) The booking and subsequent phone and email communications explicitly stated that I had reservations for a non-smoking room. Upon my arrival, I was informed that they only had smoking rooms. Reacting to my (civil) protest, the hotel clerk underwent what was clearly a well-practiced routine of consulting with the manager, offering me a modest discount to their add-on fees and giving me a promise that they will search for another room if I called them first thing in the morning. I called them first thing in the morning. No deal, maybe if I called them again at noon... In the end, I spent both night in an unacceptable room. The cleaning and other staff were good and the food within this self-contained universe was decent, but I regard the hotel's actions--what I perceive to be official hotel policy--to be unethical.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

nice except

Posted Jul 20, 2015
Pros: location - price - cleanliness
Cons: Tell check-ins if there is no view
Location: Easy in and out
We enjoyed everything except the view which consisted of a wall covered with pigeons
3 out of 5
by A verified traveler from madison, wi

Lots to do but smelled like an ashtray.

Posted Jul 19, 2015
There was 3 of us stayed at this hotel for work and all if our rooms smelled like an ashtray even though we asked for non smoking. Food at most restaurants was good. The cantina salsa bar and food was our favorite. Lots to do in the hotel though.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2015
Room # wasn't given to me just the floor and after I walked away I looked to see which room. It was 1666 smh. I guess this is why she didn't say the room #
1 out of 5
by A verified traveler

Posted Jul 18, 2015
Alles stonk naar rook, de lobby, de kamer en zelfs het beddengoed. Wij hadden een non-smoking room! Super slechte bedden en gehorige kamers.
2 out of 5
by A verified traveler

Room smell like smoke, ask for non-smoking

Posted Jul 16, 2015
I wouldn't stay more than 1 night in this hotel. The sink was back-up, hair dryer don't work and the room smell like smoke. Ask for non-smoking room and have to turn the fan on high all night because of the smell. Bed was not that comfortable. One nice thing about this hotel is that we have to do.