Ratings based on 6,914 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 1, 2014
Was a very nice hotel wish they would've had more shops. Very nice pool and jacuzzi
2 out of 5
by A verified traveler

Disapointed

Posted Aug 30, 2014
Pros: The lobby and casino were nice enough but the casino was really small an extremely smokey.
Cons: Ventilate the casino and improve the buffet the food was awful. The prime rib for $5 at the cal nev casino was much better and way cheaper.
Location: This casino is seperated from the rest so the best thing to do is stay at the casino and go to their pool or play on the mini golf in the parking lot.
The outside of the grand is nice and fancy. The hotel room itself was pretty basic and not worth the extra money. Circus circus and Harrahs were both nicer and much cheaper. The buffet was $11 each and not $5 as we were not Nevada residents. The food at the buffet was inedible and very poor quality. Save $ and eat at the round table buffet on the lower floor its cheaper and much better food.
3 out of 5
Recommended
for Everyone
by A verified traveler from Riverbank, Ca

Nice hotel close to freeway.

Posted Aug 29, 2014
Over all experience was nice. Didn't get the king size bed we request on line.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place with very nice changes since my lasstay

Posted Aug 29, 2014
Great hotel with everything you need in one place for adults and children. Only one issue. We were put right next to the elevator and you could here it go up and down all day and night.
4 out of 5
Recommended
for Couples
by A verified traveler from Yorkshire, England

nice hotel, upgraded public areas impressive

Posted Aug 27, 2014
Pros: The Beach, The restaurants, The Business Centre (they were particularly helpful)
Cons: We had the feeling that if the cost of the Cabanas were reduced perhaps they would have been fully occupied
Location: Location perfect for the airport -
This was our 4th visit to this particular hotel. The upgrade is impressive. We stayed in a Summit room on 20th floor - the room was OK but a little tired. It was good to have a fridge and microwave oven in the room. Spent many hours relaxing at 'The Beach' again the upgrade was impressive - as was the increase in charges for the hire of Cabanas and I must say that they were not particularly clean - After our second visit we tried to hire the same Cabana each day, mainly because we were sure that the fridge worked (not all the fridges in the VIP units were cold). After a few days I really felt the need to clean the fridge inside and out - these units are not cheap to hire, I would have thought that a damp cloth would not have gone amiss. We ate in the hotel, loved Charlie Palmers - the food was excellent, the staff attentive and courteous.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Hotel/Casino /Good Restaurants

Posted Aug 26, 2014
Pros: Easy check in/check out. Helpful staff. Great restaurants, buffet. Offers great activities for all ages.
Cons: Refrigerator in the room
Location: See above
Enjoyed our stay. Easy access to freeways and liked the fact it was not in downtown Reno. Charlie Parker Steakhouse was 4 star. Casino was busy, but quieter and less smoky than any other casino we've been in. Room was very clean and well stocked with amenities. A fridge would have been nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2014
This is the hotel you must stay with your lovely pet. They are all over the place....Love this Hotel.
2 out of 5
by A verified traveler from Sacreamento , ca

go elsewhere

Posted Aug 25, 2014
Pros: It is rapidly becoming less crowded.
Cons: Stop lying about the room prices.
Location: in Reno , near other hotels - try them
Quoted room prices are lies. An ever Increasing number of additional charges have become intolerable. All the chairs in the room are uncomfortable - obviously deliberately so.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best place to stay in Reno

Posted Aug 24, 2014
Facilities are wonderful and restaurants are AMAZING!
5 out of 5
Recommended
for Everyone
by A verified traveler from Las vegas

Nice hotel in Reno

Posted Aug 23, 2014
Comfortable nice hotel close to downtown Reno. Many restaurant options, and amenities.