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Reviews of Hampton Inn & Suites Reno

2.5 out of 5
Hampton Inn & Suites Reno
10599 Professional Circle, Reno, NV

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1000 reviews" "
Rating 8 - Good. 277 out of 1000 reviews" "
Rating 6 - Okay. 96 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place nice people
Stayed 1 night in Apr 2024

6/10 Okay

Thet

Traveled with family and small children
Liked: Cleanliness, amenities
Everyone is good,but the bed 🛌 is very soft.not comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the comfy beds, hot showers, spacious room, welcome cookies, indoor pool, big table in room, great cable tv options, coffee bar, ice, friendly and helpful check-in, nice and big lotion, shampoo, body wash, and conditioner. We wish there were more gluten-free breakfast options (pancakes) and bacon, but it was a wonderful spread. Gluten-free welcome cookies and complimentary wine would be fabulous! The hot tub was too hot, but we would come back in a heartbeat!
Stayed 1 night in Mar 2024

10/10 Excellent

Mahesh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean properly. good breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Staff friendly and helpful. The coffee/tea bar and complimentary breakfast, was very nice in a rush!
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable. Staff was professional . Location was convenient
Stayed 1 night in Jan 2024

10/10 Excellent

Artem

Stayed 1 night in Jan 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Mitchell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Hamptons
Stayed 1 night in Dec 2023

6/10 Okay

Elizabeth

Traveled with family
Liked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Kirk

Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Bonifacio

Stayed 2 nights in Dec 2023

10/10 Excellent

Carolyn

Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Breanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool and the general thoughtfulness like makeup remover, popcorn, extra toletries provided. Great breakfast, coffee area I think they just need to do a little painting, provide in room instructions nearby activities, and should check to see that they give you the type of room you signed up for. Overall we had a great stay.
Stayed 1 night in Dec 2023

6/10 Okay

Jason

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Alexandra

Liked: Cleanliness
Everyone was nice. Dog friendly, made it easy traveling with my pup! Nice area in Reno.
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Brianna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
Hot tub was cold, toilet broken & leaking, not very many towels, bed uncomfortable. Had king suite with whirlpool but no whirlpool just standard tub that was very slippery
Stayed 5 nights in Sep 2023

8/10 Good

WAYNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sets a good standard
Stayed 1 night in Sep 2023

2/10 Terrible

Raymond, El Dorado Hills

Stayed 1 night in Sep 2023

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Dakwan

Traveled with partner
Liked: Cleanliness
The breakfast they had everything nice an healthy tooo
Stayed 2 nights in Sep 2023

8/10 Good

Susan, Lake Forest

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023

4/10 Poor

James

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was already paid for, yet they charged my daughter for the room, so we paid double. Pool and Hot Tub were out of service.

10/10 Excellent

DOUGlas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hampton inn south reno
typical hampton inn experience
Stayed 1 night in Jul 2023

8/10 Good

Matt

Liked: Cleanliness, staff & service, room comfort
The Jacuzzi and the pool was closed but I was told I have $20 taking off my rate. Besides that it was great! Ryan, the attendant upfront was excellent!!!; and very professional very kind. I felt bad for her because I overheard some of the customers being rude to her, but she handled it professionally, and very humble, she was a great assistant to me and carried herself well .
Stayed 1 night in Sep 2023

6/10 Okay

Mitchell

Stayed 2 nights in Sep 2023

8/10 Good

Ruben

Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 1 night in Aug 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service
Disliked: Room comfort
Uncomfortable beds
Need new mattresses!
Stayed 1 night in Aug 2023

10/10 Excellent

Mitchell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baseball trip
Love Hamptons. No biscuits & gravy this trip for breakfast though but still good stay. Pool was down but offered us to go to neighbor hotel so appreciate the helpful service. Thank you
Stayed 1 night in Aug 2023

10/10 Excellent

Dennis

Stayed 2 nights in May 2023

8/10 Good

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a good area
Stayed 1 night in Jul 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was really good. Plenty of items to choose from. Friendly staff. Very clean rooms.
Stayed 1 night in Jul 2023

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Jul 2023

8/10 Good

Lisa

Stayed 1 night in Jul 2023

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Enjoyed the comfort of a good sized room. A little noisy at times.
Stayed 1 night in Jul 2023

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Ronald

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Acceptable but cost focus stay
Overall our stay was acceptable but not what I would expect from a Hilton hotel. Indications were that the hotel’s management is focused on cost savings verses customer service. As example, the shower water temperature is regulated at warm+ verses the heat that I normally shower with. Room service is by request 24 hours in advance or at least by the night before. We were not made aware of this at check in. Even though it is printed on the door key holder, we did not notice it; thus, the 1st day we were without clean towels. When we left the room that morning, I requested towels from the hotel staff at the front desk and when we returned later in the day, two bath towels and one small bar of soap were provided but no hand towels and the used towels were left piled up on the bathroom floor. Thus, I had to request hand towels and the pickup of the used towels. The blow dryer in the bathroom didn’t get hot enough to dry hair in what I consider a reasonable amount of time. It took my wife “forever”, to get her hair dry after taking her morning shower. The breakfast food is excellent; however, the seating area in the dining area is limited and some of the chairs at the tables are too low for guests to comfortably sit and eat their food. Thus, we saw hotel guess moving chairs around to get ones that were at the right height. Also, the coffee area is out by the front desk which means guests have to leave the dining area to get their morning coffee and use caution because transporting
Stayed 3 nights in Jul 2023

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wonderful hotel
The person who checked us in had no personality, barely said five words to us
Stayed 1 night in Jul 2023

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Clean, staff was friendly. Comfy bed.
Stayed 1 night in Jul 2023

8/10 Good

Andrew

Traveled with family
Liked: Staff & service, room comfort
Expensive, but Basic
It's a basic hotel room. Perhaps due to the July's 4 holiday it was somewhat expensive for what it was. There was no dresser or closet for clothes. Plastic cups rather than glass. Tiny bottles rather than bulk in the shower. Shower had mold where the tub joins the wall. The breakfast was good, though.
Stayed 2 nights in Jul 2023

2/10 Terrible

Briana

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I was road-tripping from Los Angeles to Susanville Ca, I booked a room for my family to stay in mid way so we can rest our eyes and shower ourselves. I booked for Friday because I knew we would be coming in late Friday- early Saturday. Upon arrival, turns out they checked someone else into my room. I waited 45 mins to get accommodated. I do want to note, DESTINY was EXTREMELY HELPFUL AND FRIENDLY I REALLY APPRECIATED HER. Even though it was not her that did it, she found a solution. SO THANK YOU DESTINY!! I would have given it a higher rating but later that day I spoke with RACHEL about extending my stay and she literally yelled at me saying I could not stay another day because our room had been booked and it needed to be cleaned for the next guests arrival. She was rude. I WISH THERE WERE MORE DESTINY’s in the world.
Stayed 1 night in Jun 2023