Ratings based on 2,345 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from g

Posted Jul 24, 2014
The valet was very prompt, but it took an exceptionally long time to check in and out of the hotel because there was only one person at front desks. Rooms were clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Place to stay for last night on way home from trip

Posted Jul 24, 2014
Pros: Was the right location for what we needed and price was right.
Cons: Other guests were making lots of noise in the hallway after 11 am.
Location: Did not do anything except drive through and stay.
The price was right for this hotel. Check in staff was helpful with assigning a nice room on l9th floor. Room and bed were comfortable. Includes a 2 for 1 coupon for the dinner buffer. Not many other dining choices except the steak house. Went someplace else for breakfast.
2 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in heart of downtown Reno.

Posted Jul 23, 2014
i only beef is with the hidden fees tacked on at the end of my stay. was not told about this until check out. seems deceitful and a classic bait and switch .... stay for this price .... oops it is actually this price.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Enjoyed Our Stay

Posted Jul 21, 2014
Pros: Got a good deal on the room. Thursday and Friday for $120 total. Ate at Harrah's Steak House. Enjoyed the service of the waiter named Tony.
Cons: Wish there was more room at the foot of the bed. Only one person to go by at a time. Also, the shower curtain needs to be a little wider.
Location: I wasn't too impressed with the casino. It was sort of depressing - not much action - machines didn't appear to be paying out much.
Stayed 2 nights in the West Tower. Nice updated room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
staff was good, but room service didn,t understand that I wanted sugar for my coffee not enough English. room was nice, but no bathroom fan. room was above average clean room comfort was very comfortable valets were great, helped with directions. food was great. for my money its the place to stay in Reno M. Boyd
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2014
The room was very nice and the bed was comfortable.Staff was very helpful and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from atlantic city, NJ

great location, right in center of town

Posted Jul 19, 2014
Pros: all of the staff was very helpful and went out of there way to help you
Cons: a better selection of places for to eat
Location: Great location , center of town. we went to lake Tahoe, Donner Pass, and Virginia city all within an couple of hours
room was clean and everything worked. staff was very friendly and help full we had the view of the famous Reno arch .
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Ohio

Less than expected

Posted Jul 15, 2014
Pros: That our rewards cards were accepted throughout the hotel and the help desk was helpful.
Cons: Have a non smokers section
Location: Rent a car and go exploring. We did not and took a tour which was nice but not freeing and fulfilling
When you arrive you go to this very small lobby area. Even though we were promptly greeted and checked in (we were early arrivers), it di not seem like a WOW experience. Some areas of the hotel had a foul odor. The rooms were fairly small for what could be a luxury hotel, but it never felt like that. Of the four restaurants and the buffet, we were not impressed or priced above our desires.
4 out of 5
Recommended
for Everyone
by A verified traveler from GA

Harrahs in Reno

Posted Jul 14, 2014
Pros: Clean, friendly, good price.
we only stayed one night on a trip but thoroughly enjoyed our stay. Would certainly stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2014
Great clean room. Easy check in process. We received a room away from traffic.