Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Comfortable beds, great service.

Posted Jul 27, 2014
Only thing wrong was a missing tub stopper, which meant no baths for the kiddos. We did not call to have this corrected, was not super important to us. Kitchen was closed when we called for room service so they brought up a menu and ordered from a restaurant close by and brought it up to our room. So great after being exhausted from 13 hours in the car.
3 out of 5
Recommended
for Everyone
by A verified traveler from Boise

Disappointed.

Posted Jul 22, 2014
It was OK. We didn't appreciate getting stuck at the end of the hall next to the electrical and utility room. It was like sitting next to a diesel truck at a stop light. Also, there were dirty dishes and a large bundle of dirty laundry in the hall from the time we checked in until the time we left. The room was comfortable and clean. It was the inattention to details that disappointed us.
Comment from Hotel Management
Jul 25, 2014 by Michael, Hotel Management
Please accept our apologies regarding the lack of attention to detail you experienced during your stay. It is not our standard of service to leave dishes in the hall for any length of time. Please come see us again and let us wow you.
4 out of 5
Recommended
for Everyone
by dawn

Perfect stay in Reno, for business or pleasure

Posted Jun 14, 2014
Location: Starbucks within walking distance as well as grocery and pharmacy.
I have to admit I was charmed by the location, the staff, the food and the comfort of the room. Quiet, a lovely place to jog or walk around a pond behind the property: breeze, ducks, geese, butterflies- the food was surprisingly good at dinner (nice happy hour pinot noir, salmon with veggies) and light morning breakfast. Ice water with fruit at your disposal. Friendly staff, clean and quiet room, complimentary wifi and parking- easy to access off freeway. And that's all I ask for when traveling for business: clean, safe, freebies like wifi, easy to find, dependable. Check it out!
4 out of 5
Recommended
for Everyone
by Jessica

Very Nice - Would Definitely Come Back

Posted Apr 26, 2014
Quiet, comfortable, and convenient. Loved the Neutrogena toiletries which kept my hair soft.
Comment from Hotel Management
Jun 9, 2014 by Michael, Hotel Management
Thank you very much for the wonderful comments. We look forward to having you stay with us again.
5 out of 5
Recommended
for Business Travelers
by Tom from Auburn, Ca

Posted Mar 25, 2014 on Hotels.com
If your hanging out around the mall and that end of town it's great, nice quiet location. If you focus on down town it's a little far out. The hotel is nice and clean. Nice to have indoor hot tub & pool. Would come back again.
Comment from Hotel Management
Jun 21, 2014 by Michael, Hotel Management
We are glad to see you enjoyed the amenities and location. We hope to see you again soon.
5 out of 5
Recommended
for Business Travelers
by Sharie from Woodland, CA

Reno Trip

Posted Mar 16, 2014 on Hotels.com
The staff is friendly, the hotel is clean, and quite. Great hotel for a business person.
Comment from Hotel Management
Jun 21, 2014 by Michael, Hotel Management
We are so glad you enjoyed your stay, please come see us again soon.
5 out of 5
Recommended
for Everyone
by Cindy from H

Very clean!!!!

Posted Mar 8, 2014
Food was outstanding. The waiter on duty on 3/5/14 @ 9:00PM was very customer service orientated. Wish I could have stayed longer..
Comment from Hotel Management
Apr 16, 2014 by Michael, Hotel Management
Thank you very much for your wonderful feedback. We look forward to having you stay with us again.
5 out of 5
Recommended
for Couples
by Kim from Reno

Great clean place

Posted Feb 18, 2014 on Hotels.com
We will not stay in downtown again. We took a cab from play time. The room and hotel were so clean and comfy. Quite. Great place.
Comment from Hotel Management
Jun 21, 2014 by Michael, Hotel Management
Thank you so much for your comments. We're happy you enjoyed your stay. Please come again.
2 out of 5
Recommended
for Everyone
by David from Roseville, CA

No place to sleep

Posted Feb 18, 2014
Pros: Get more roll away beds or stop taking reservation for four on these rooms.
When we booked the room, we put two adults and two kids in the reservation. The hotel listed the room with max capacity of 4 and the reservation was approved. When we got there, the receptionist only said that they were sorry and that there are no more roll away beds available. How can you let family of 4 book a room with king-size bed only when you don't even have enough roll away beds for all rooms?
5 out of 5
Recommended
by A verified traveler

Posted Jan 16, 2014 on Hotels.com
Comment from Hotel Management
Apr 19, 2014 by Michael, Hotel Management
Thank you so much for the excellent rating. We hope to see you again soon.