Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to I-80, old and typical Holiday Inn.

Posted Sep 20, 2014
Pros: Convenient to I-80
Cons: Food Service
One night only so experience was satisfactory and what we expected. Food Service (not room service) and menu was somewhat lacking. Did not eat there. Definitely not of the standard of a Holiday Inn Express.
Comment from Hotel Management
Sep 23, 2014 by Hotel Staff, Hotel Management
Thank you for taking the time to give us your feedback, all comments are welcome and serve as an opportunity for us to improve the guest experience. Please accept our sincere apology for the discomfort you experienced during your stay. We take your comments seriously and will do our best to maintain the Holiday Inn standards.
2 out of 5
by A verified traveler

No air flow and noisy

Posted Sep 13, 2014
Windows don't open and HVAC doesn't work. Left over clothes from last guest. Noisy
Comment from Hotel Management
Sep 23, 2014 by Hotel Staff, Hotel Management
We appreciate you taking the time for your feedback as it is very valuable to us. We apologize you didn't have the best experience during your stay. We take all our feedback very seriously only to make it better for future guests and hope you will give us a second chance.
Comment from Hotel Management
Sep 23, 2014 by Hotel Staff, Hotel Management
Thank you for taking the time to give us your feedback, all comments are welcome and serve as an opportunity for us to improve the guest experience. Please accept our sincere apology for the discomfort you experienced during your stay. We take your comments seriously and will do our best to rectify the problems you encountered.
2 out of 5
by A verified traveler from berkeley, CA

disappointing experience

Posted Sep 2, 2014
Pros: xx
hotel was located next to a refinery, a sterotype of the harshness of the nevada landscape. it claims to be on the Reno-Sparks route, but it is in fact on the edge of Sparks close to nowhere. The Holiday Inn looks like it's seen a better day. When we arrived (with a reservation), we were told that all the rooms were gone and they only had a room for smokers. After asking for a refund,a nd 20 minutes of searching, the manager came up with a room (double queen instead of the confirmed king). The internet didn't work and I was later told that they had 3 separate internet links with different codes and that they changed the code weekly. Does this make sense? Sounds like they have a hard time with technology! Further, the price was exorbitant for the general hotel rates in Sparks. We were asked to pay $200 a night for a room that in other hotels went for $119 for the same weekend (we only discovered this when we arrived). All in all, a disapporinting experience.
Comment from Hotel Management
Sep 23, 2014 by Hotel Staff, Hotel Management
Thank you for taking the time to give us your feedback. We apologize for the experience you had here. During peak times like the Rib Cook Off it is very challenging for visitors to reserve a room and therefore the prices reflect this demand. Our hotel is a convenient 10 minute walk or a quick shuttle to the Rib Cook Off. We are conveniently located off of I-80 E. at 55 E. Nugget Ave. in Sparks, NV with easy freeway access and 10 minutes from downtown. The property is approximately 1 mile from Legends at the Sparks Marina and close to all Reno and Sparks attractions. Our Internet is available to all guests and the password is changed weekly for security purposes. We striveto make improvements for our guests and appreciate the feedback so we can continue to meet your needs and maintain the quality of Holiday Inn Standards.
Comment from Hotel Management
Sep 22, 2014 by Hotel Staff, Hotel Management
Thank you so much valued guest for writing this review.We apologize for the difficulty you experienced with your stay here. Every guest concern is addressed promptly and as efficiently as possible. We are conveniently located off of I-80 E. at 55 E. Nugget Ave. in Sparks, NV with easy freeway access and 10 minutes from downtown. The property is approximately 1 mile from Legends at the Sparks Marina and close to all Reno and Sparks attractions. We hope that you will return and stay with us in the future and give us the opportunity to make it right. Thank you once again.
4 out of 5
Recommended
for Everyone
by A verified traveler from auburn ca.

Hotel was centrally located to the nugget rib cook

Posted Sep 1, 2014
Nice pool and Jacuzzi clean nice lobby friendly staff would stay here
Comment from Hotel Management
Sep 22, 2014 by Hotel Staff, Hotel Management
Thank you for taking the time to give us your feedback. We appreciate your positive comments and strive to maintain the quality standards expected at a Holiday Inn.
5 out of 5
Recommended
for Everyone
by A verified traveler from Auburn, Ca

Easy reg., great staff and easy access.

Posted Aug 19, 2014
Needed to cancel on a very bad B&B in the area and this hotel came through, Thank you
Comment from Hotel Management
Aug 25, 2014 by Hotel Staff, Hotel Management
Thank you for taking the time to share your positive experience with us. We strive to maintain the Holiday Inn standards and it is always great to hear we are doing so for you, our valued guest. Looking forward to serving you again in the future.
3 out of 5
by A verified traveler from Seattle, Wa

It was ok

Posted Aug 11, 2014
The overall stay was ok...the heated pool was not heated at all!!! Not even a little. And the breakfast was 12.00 a person, it would of been $50 for us to eat breakfast. I thought all holiday inn's had free breakfast?
Comment from Hotel Management
Aug 25, 2014 by Hotel Staff, Hotel Management
Thank you for taking the time to give us your feedback. We strive to maintain the Holiday Inn standards and will use your feedback to continue to do so. In regards to the Breakfast being included we offer our guests a breakfast package on our website if they planned on having breakfast in the hotel. The pool heater has been addressed and is repaired. We apologize for this as we were unaware until a guest brought it to our attention. We hope to have the opportunity to serve you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

The room was very comfortable. We would stay there

Posted Aug 10, 2014
Pros: Everything
Cons: None
Location: Great for Hot August Nights. Couldn't ask for a better place to stay.
Nice comfortable beds. Things were very clean and breakfast was very good. The girls liked th e pool. Keep up the good work
Comment from Hotel Management
Aug 11, 2014 by Hotel Staff, Hotel Management
Thank you for taking the time to share your feedback with us. Your comments are encouraging and will be shared to the rest of our staff. We look forward to seeing you on your next visit.
4 out of 5
Recommended
for Families
by A verified traveler from Fresno, CA

Nice room if you don't mind the drive.

Posted Aug 5, 2014
Pros: Large room and quiet.
Cons: They seemed to be light on staff.
Location: The hotel is next to highway 80 and McCarain drive. Their are family restrauants in the area that are reasonable. All the action is on Virginia St.
The room was large clean and had microwave and refrigerator. However, it is about 5 miles from Virginia Street.
Comment from Hotel Management
Aug 11, 2014 by Hotel Staff, Hotel Management
Thank you for taking the time to share your experience with us. Although Virginia Street is about 5 miles we do offer a shuttle service that can take you to closer attractions like the Sparks Marina and Legends where over 70 stores, restaurants and the Imax Theater is located. There is also the Wild Island Adventure Park and Victorian Square all within a 3.5 mile radius. We hope the next time you are here with us you can take advantage of these great attractions.
2 out of 5
by A verified traveler from Southern California

Old hotel made to look new

Posted Jul 6, 2014
The staff was pleasant, but the elevator didn't work very well. We were staying on the 4thfloor and the elevator would not stop on the floor on the way up, only on the way down. The room is old, they trired to make it look new,but the furnishings are old and worn out. Overall, wouldn't stay here again.
Comment from Hotel Management
Aug 11, 2014 by Hotel Staff, Hotel Management
Thank you for taking the time to share your feedback so we can try to make the necessary changes to improve your next stay here. It is our goal to take suggestions from our guests and implement them in Holiday Inn's quality standards. We sincerely apologize for the inconvenience that this caused you and hope that you would stay with us again and experience the difference.
1 out of 5
Recommended
for Business Travelers
by Disappointed

Joke

Posted Jul 6, 2014 on Hotels.com
Your company is a joke!
Comment from Hotel Management
Oct 18, 2014 by Hotel Staff, Hotel Management
Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We hope to see you again in the future and have the opportunity to show you what improvements we have made to make your stay an enjoyable one as we take your comments seriously.