John Ascuagas Nugget

No refrigerator No wall mounted make-up mirror No double sink

Overall we had a pleasing experience. My teenagers were disapointed with the accessability of the WiFi in the room. We ended up going to Starbucks within the hotel to get good reception. The room was clean and well maintained but it was sparse in amenities no micowave or refrigerator. There was alos a $14 service/resort fee per person for the use of the pool and gym. I would stay again but would look for an upgrade in the room amenities, anticipate resort fee and know to go to Starbucks for WiFi.

good customer service friendly staff clean room Theres not a lot to say, I checked in i slept I left. There were no problems. Recommend

Have stayed there twice, won't stay again - Rooms ok, but gambling is horrible....Peppermill and others offer higher payback it seems

Great time. They had a special going on and the room rate was great. Check in was fast and easy, valet service super, Rosie's cafe was great and gambling was a plus. Rooms were big and well kept up. Would stop here anytime on the way to Las Vegas or anywhere else for that matter.

My room was clean and in good repair. I thought my bed was a little hard, but I prefer a very soft bed, and I know that many people prefer a firm mattress. Staff was friendly and helpful. I did not gamble or drink so I can't really comment on the casino or the bars, but the two restaurants that I ate at were delicious. There was an event going on at the hotel during the weekend that I stayed, which I was not aware of. The event used up all of the parking near my room, and the parking structure was at the far opposite end of the property from the rooms. I booked a non-smoking room, and was pleased to find that my room didn't even smell a little bit like cigarette smoke! If you are looking for a hotel close to downtown and within walking distance of the other big casinos in Reno, do not stay here. However, if you want a hotel that is just a few minutes drive from everything else and not in dirty downtown, this is the place to stay.

Besides the TV being broken and mold in the shower, this was a pretty good place to whey. Enjoyed the staff and everyone was very friendly.

room internet did not work--toll free # on hold over 10 minutes--so I could not wait for nothing.

We love this hotel. The Starbucks is great, the rooms are great. The only tiny thing I wish was better is that it would have better ventilation. It smells a little too smoky at times. Being from California affects me more than it might those from Nevada, where there is smoking everywhere. I think this could be improved.

This is a beautiful, updated, modern hotel. There are numerous eating options, the rooms are clean, the staff is friendly and helpful. The pool is huge, with a beautiful waterfall. When I booked on Expedia, there was a note that the hotel would charge an additional fee per person for a 'resort fee', but they didn't charge any additional fees. I would definitely recommend this hotel. It's beautiful.