Ratings based on 198 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
86% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Ok

Posted Jul 27, 2015
It was ok. Not really what I was expecting. I thought it was going to be two queens and a hide a bed. It was one queen and two hide a beds.
Comment from Hotel Management
Jul 29, 2015 by Management, Hotel Management
Thank you for choosing to vacation at Legacy Vacation Club and for your feedback! Our goal is to provide exceptional vacation experiences that will give you memories of a lifetime. We appreciate you taking the time to comment on the time you've spent at Legacy Vacation Club. We look forward to seeing you again on your next visit! Sincerely, Legacy Vacation Club Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Awesome staff!

Posted Jul 10, 2015
We're very impressed how the staffs knowledge about where to find good place to, what to see and events. Very friendly and helpful, we enjoyed our stay.
Comment from Hotel Management
Jul 13, 2015 by Management, Hotel Management
Dear Mary & Mario, Thank you for your wonderful comments. We are pleased you chose us, Legacy Vacation Club, for your stay. We look forward to seeing you again on your next visit to Reno!
2 out of 5
by A verified traveler from CA

The Hotel was OK

Posted Jun 22, 2015
Pros: The room was nice.
Cons: Fix the air conditioner, or make it work correctly.
You should not book a room on the top floor of a hotel in the middle of June if the air conditioner doesn't work. Then the maintenance person comes up and says they set it up not to work because too many people just leave it on when they are not there. It was difficult to sleep at night or enjoy the room during the afternoon because it was too warm.
1 out of 5
by A verified traveler

Posted May 26, 2015
Room was overbooked. Waited on hour for them to get a credit card number in order to try to get us a room somewhere else (all rooms sold out due to basketball tournament ). Finally they said they might be able to give us 3 studio rooms( why wasn't this offered first). We finally received 2 rooms and almost had to break the doors to get in. It was hot in the room, turned on the air conditioner for hot air to come out.
4 out of 5
Recommended
for Everyone
by A verified traveler from Roseville

Quick overnight!

Posted May 11, 2015
Good place to stay. Bring your breakfast with you !!
Comment from Hotel Management
Jun 30, 2015 by Management, Hotel Management
Thank you for your comments and feedback. Our goal is to provide exceptional vacation experiences that will give you memories of a lifetime. We appreciate you taking the time to comment on the time you've spent at Legacy Vacation Club.
2 out of 5
by A verified traveler

Resort fee but not a resort!!

Posted May 11, 2015
Pros: Was close to downtown. Made for easy access.
Cons: Hotel staff could greet you when you walk in the lobby or out and about in hotel. Room condition was pretty bad. Not a resort!
Location: Close to downtown, close to bars and restaurants. 5 minutes from interstate.
We checked in and were told about resort fees which seemed reasonable at the time. Once checked in we went to our room which was not like the pictures and did not have the beds that the confirmation stated. Also the room was dirty and much smaller than claimed. When we went to talk to the front desk and let them know that we wanted to cancel they said they can not cancel there and we would have to call a number to complain and try to get a refund. So we asked what we could do and were told that they would show us another room to see if it was better. We were shown the next room and it was not any cleaner but was bigger and had the correct amount of beds that it was supposed too. Since we did not have much of an option as they had charged us either way we decided to stay here. Once we got into the room we realized there was no heating in the room. When you turned it on you only get cold air blown on you. Our view was of City Hall directly next door. Out our front door was a run down neighborhood and an alleyway. (not the best) If we had came to party and drink this would have been the best location as it was within walking distance to many bars. Unfortunately we stayed here as a family and it was not the best. Are was not nice enough to walk around in after dark. This is definitely not a resort. We were all very exited to stay here since it was a resort and the website pictures were very nice and the amenities seemed good. None of it was worth the money!
5 out of 5
Recommended
for Everyone
by A verified traveler from Whittier, CA.

Great place to stay.

Posted May 4, 2015
Room was nice, and clean. Staff was friendly! In downtown area, close to all the action!
4 out of 5
Recommended
for Families
by A verified traveler

April

Posted Apr 30, 2015 on Hotels
Nice room. Kitchen was well stocked with clean dishes and cookware. Would stay again.
4 out of 5
Recommended
for Getaway With Friends
by Juan from Ca

Satisfied customer

Posted Apr 29, 2015 on Hotels
Had a bachelor party there, and were maintained for the most part. Had an issue with description of room that I had paid for but the manager Gee quickly resolved the matter which was much appreciated. 2 mins from strip driving and maybe 10-15 min walk. Good location. For the price and amenities would definitely come back.
2 out of 5
Recommended
for Families
by A verified traveler

Not so great.

Posted Apr 28, 2015 on Hotels
I feel bad giving this hotel a bad review because they seemed nice and like they were trying, but it was really pretty bad. The thing that freaked me out the most was the furniture upholstery in the room and the club house. It was so dirty looking that I really didn't even want to sit on it. If they got new chairs and couches the rest could be forgiven, but those are so visible that they make you paranoid about everything else. Under the beds were down right dirty. I was going to keep s few things in the safe, but I never received a key (I didn't ask for one, but I shouldn't have to) and when I looked in the safe, it was so dirty that I didn't want to put anything in there anyway. Also - to be a Vacation Resort Club, you kind of need a hot tub!
Comment from Hotel Management
Jun 24, 2015 by Management, Hotel Management
Thank you for choosing to vacation at Legacy Vacation Club and for your feedback! Our goal is to provide exceptional vacation experiences that will give you memories of a lifetime. We will take into consideration the décor as well. We appreciate you taking the time to comment on the time you've spent at Legacy Vacation Club. We look forward to seeing you again on your next visit!