Ratings based on 4,973 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Nice hotel, staff very friendly.

Posted Jul 29, 2015
Pros: The staff and looks of the hotel and rooms.
Cons: Housekeeping of the rooms. The smell of the rooms and the dust that was piled up in the bathroom on the fixtures could be improved.
Location: We didn't go anywhere around the hotel.
Hotel was very nice. The staff was very friendly and helpful. The room was not as big as the pictures made it seem, but overall good room. We had a 6 month old baby with us and brought a porta-crib with and it fit great with room to spare. Found a fake fingernail on the floor of our room when we got there and called the front desk and within 5 minutes had housekeeping up there vacuuming the floor. The bed sheets were not very soft and comfy, but the mattress itself was nice. Every time we would leave and come back into the room, there was an odor in the room. Like a musky hotel smell, but turned up the AC and within 30 minutes the smell seemed to go away (or we got used to it.) The pools were very nice and clean. Overall, good experience at the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Beautiful hotel

Posted Jul 26, 2015
The Grand suite was amazing. Loved the in room jacuzzi and steam room/shower. Will definitely be coming back often. I have absolutely nothing bad to say about this place.
5 out of 5
Recommended
for Everyone
by A verified traveler from Albany Oregon

Excellent

Posted Jul 23, 2015
North wing kinda a far walk from everything but besides that it was a nice stay, comfy beds, lots of towels, clean , cozy , relaxing !
3 out of 5
by A verified traveler from Oregon

West Wing - Old Hotel

Posted Jul 23, 2015
Pros: Not much
Cons: Put some money into the room. Its time for an update.
Location: Casino
Was put in the West Wing, which is an older part of the hotel detached from the main hotel. Rooms were dated and smelled like they had been smoked in for years. Bathroom was dirty and had long black hairs all over the floor - disgusting. Lately I feel that when booking through Expedia, the hotels are inclined to give you the worst rooms available.
5 out of 5
Recommended
for Everyone
by A verified traveler from d

Opulent hotel

Posted Jul 21, 2015
This is a very beautiful hotel and one of the most luxurious rooms I have ever enjoyed. We have 4 traveling in our party and had reserved a room with 2 beds. They said there were no more rooms with 2 beds and made me pay a significant fee to upgrade. Not good business practices in my eye. Restaurants are all high priced as well.
3 out of 5
by A verified traveler from sacramento,ca

choose room location wisely

Posted Jul 21, 2015
Getting to and from the room was like a maze. I would recommend one of the towers.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

The best hotel

Posted Jul 20, 2015
The first choice for my next Reno trip. The hotel is beautiful and very clean.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2015
Our stay at the Peppermill was nice. The restaurants were nice but a bit pricey. The pools were the high light of our stay. Our kids swam for three hours. They loved it! The only thing that we would have changed were the blankets and beds. The blankets were so heavy. Besides that our stay was great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Reno in 4days

Posted Jul 17, 2015
Enjoyed the property , the mountains and lake tahoe
5 out of 5
Recommended
for Everyone
by A verified traveler from KCMO

Reno

Posted Jul 16, 2015
Everything was great and we won in the casino. Everyone was helpful. Breakfast buffet was very good. The food was very fresh and delicious.