Ratings based on 4,556 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Worst experience

Posted Aug 11, 2014
Hotel bathroom sink was not draining water properly, nothing great about this hotel. Finding parking was a nightmare.
3 out of 5
Recommended
for Everyone
by A verified traveler from california

It was closed to the main casinos

Posted Aug 11, 2014
It was very disappointed when we came back from the casinos around 11:30pm and there was No parking space in the hotel so we had to park in the street. We were so worrie the next morning because another car that was parked on the street too had a broken window and they stereo was stolen so we thought that we might have the same problem, but we were lucky our car was in perfect conditions!
3 out of 5
by A verified traveler from AZ

OK place if traveling with dog

Posted Aug 11, 2014
Pros: The employees at the front desk are very friendly and helpful.
Cons: replace the carpet and make a pet area. Charge the pet owners that destroy the areas. It isn't fair to us responsible owners to have nasty carpet.
We picked this place because it's one of the only places that accepts pets. The carpet in the room was stained and dirty. The hallway carpet was just as gross. I'm sure this is from worthless pet owners, who allow their pet to mess on the floor, and not clean up. The morning we were leaving the hallway smelled like a skunk. Their only outdoor pet area is around the outdoor generator which is just dirt and up about a foot curb. Very small dirty area. No grass. Obviously, not an actual appropriate pet area for such a large hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Petaluma CA

Close to Amtrack and quiet!

Posted Aug 10, 2014
Pros: CLOSE to Amtrack station - walk 3ish long blocks and you're there! Rooms are large and clean.
Cons: Check-in lines are too often VERY LONG. How about providing seating for spouses and the disabled so we don't have to stand for 20 minutes?
Location: Near Amtrack and downtown casinos. Seafood buffet at El Dorado remains a highlight.
The check-in lines can be quite long - even after the usual hot hours of 5-7PM - so prepare for a wait standing in line. That aside, the room is large, well appointed, and quiet.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2014
Clean room, clean sheets, comfortable bed, cold a/c. All I needed for Reno! Met my expectations.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2014
Clean, large room, terrible decor. No amenities. Casino very smoky.
2 out of 5
by A verified traveler

I would not stay there again.

Posted Aug 7, 2014
Pros: nada
Cons: everything
We left early because we did not like the service or room.
1 out of 5
by A verified traveler from h

In a word...DUMP

Posted Aug 7, 2014
Dirty, horrible staff! NERVER going back! That says it all!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Emeryville CA

Nice Surprise

Posted Aug 5, 2014
Pros: The convenience and service of the staff.
Cons: Needs one more resturant that offers a bigger varity of desserts, not enough options on the bake goods.
Location: There's a bowling alley near by, and down Virginia street there's a nice shopping mall called the Summit Sierra at 13925 S Virginia st Reno Nv.
Stayed here during the Hot August Night weekend and had a great time. Check in was easy with lots of parking for the hotel quest.The rooms were comfortable and roomy. I was surprized by the varity of gambling options the Sands offered. I tried all the resturants in the hotel,and the food was good, but the service was excellent. A nice and friendly staff goes a long way and will keep the customers coming back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Value for money

Posted Aug 5, 2014
Pros: Good undercover free parking. Large rooms. Good wifi. Plenty of bench space in bathroom. Comfortable bed. Pool and bar.
Cons: Checkin queue too long 1/2 hour. No fridge in room. Old tv, not flatscreen. No coffee facilities in room. Air conditioning unit was noisy. Doors slam
Location: Handy to walk to central reno. Easy to drive to.
Stayed here 5 nights during very busy car show. Checkin was busy but very quick once we got to the counter. Had a meal in Mels, great value and a meal in the buffet, OK. Used the pool and the undercover parking, both good. Large rooms and good wifi, but no fridge or coffee making facilities in the room. Nice view but lifts very slow.