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Reviews of J Resort

3.5 out of 5
J Resort
345 N Arlington Ave, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1022 reviews" "
Rating 8 - Good. 243 out of 1022 reviews" "
Rating 6 - Okay. 92 out of 1022 reviews" "
Rating 4 - Poor. 35 out of 1022 reviews" "
Rating 2 - Terrible. 35 out of 1022 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Staff was nice
Stayed 1 night in Apr 2024

8/10 Good

Brenda, San Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a convenient location. Our suite was nice and clean. Minus 1 star only because buffet was not available yet & also pool is advertised as an amenity but also not available. Regardless our stay was good and would recommend!
Stayed 2 nights in Apr 2024

2/10 Terrible

Natasha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They put a $200 hold on my card. Then turned around and charged me two times for our $47 dollar breakfast and then they charged me a $112 for something else. When I called them they transferred me to a voicemail. You can’t put lipstick on a pig and call it something different. Pictures are deceiving. The whole place smells of smoke. Room was halfway cleaned.
Stayed 3 nights in Apr 2024
Response from J Resort Response Team on Apr 18, 2024
We are very sorry for any inconvenience, Natasha. Your feedback is very important to us, and we understand your frustration. We will make sure to research your claims and our Director of Hotel Operations will soon reach out with an explanation. Thank you for your patience and understanding at this time.

6/10 Okay

Dmitri, San Francisco

Traveled with partner
Disliked: Amenities, property conditions & facilities
Well, i booked this property because of the pool and jacuzzi, because we came after skiing. Both are not available because it is not the right season. The place supposed to have all you can eat buffet , but it was under the construction. Now we have to deal with a tobacco smoking place.
Stayed 1 night in Apr 2024
Response from J Resort Response Team on Apr 17, 2024
We are truly sorry for failing to meet your expectations, Dmitri. Our Buffet will soon open and we hope to have the current pool available soon. We are also working on the new all year pool and spa. Please kindly accept our sincere apologies for the inconvenience.

2/10 Terrible

Stephen

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY!!!!! Rooom 1581 is aparently right under the gym on the 16th floor! I found this out after waking up 3 mornings to insanely loud BOOM noises at 730 or so each morning. Finally after the 3rd morning of this I called the front desk to have them address whomever was in the room upstairs and found out that this was where the gym is! They shouldn't be renting that room out without warning people. Spoke to the front desk and explained how terrible of an experience this was and how it was jarring to wake up to the loud booms, then to have constant noise all morning till around noon when people stopped using the gym. The front desk didn't offer anything. No discount, nothing. Paid several hundreds for the room for 5 nights, played at their tables, and they don't care if you get a good night sleep. Stay away. Block room also cost MORE than a 3rd party!!!!
Stayed 5 nights in Apr 2024
Response from J Resort Response Team on Apr 17, 2024
Please kindly accept our sincere apologies for the noise disturbance during your stay with us, Stephen. We care about the comfort of our guests and highly recommend reaching out to our Director of Hotel Operations to see how we can make it up to you. Thank you for providing us your feedback.

8/10 Good

Diana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would consider staying here again
Stayed 1 night in Apr 2024
Response from Ritchel on Apr 16, 2024
Thank you for feedback.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from J Resort Response Team on Apr 17, 2024
Thank you for choosing the J Resort, Theresa!

6/10 Okay

Patricia

Liked: Cleanliness
THE shuttle service to the airport was top notch, bell service was just as good, these boys deserve all the credit. The reasoning behind the bad score was the black jack dealer, she just did not want anybody interrupting her dead night and let everyone at the table feel so uncomfortable sitting down. She had a huge stick stuck up somwhere.
Stayed 1 night in Apr 2024
Response from J Resort Response Team on Apr 16, 2024
Thank you for providing us your feedback, Patricia. We understand about the importance of providing excellent customer service to our guests and we highly recommend contacting our Director of Table Games when convenient. Your opinion matters to us, and we will make sure to take corrective action after doing some due diligence.

10/10 Excellent

Renae

Liked: Cleanliness, staff & service, property conditions & facilities
Room is great! There is a light smell of smoke in the Casino, but it is probably like that at all casinos.
Stayed 1 night in Apr 2024
Response from J Resort Response Team on Apr 17, 2024
Thank you so much for the excellent feedback about your stay at the J Resort, Renae!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it! My room was really nice, spacious, and clean.
Stayed 3 nights in Apr 2024
Response from Ritchel on Apr 16, 2024
Thank you for feedback.

10/10 Excellent

Anthony

It was very clean and all brand new throughout the hotel.
Stayed 2 nights in Apr 2024
Response from Ritchel on Apr 15, 2024
Thank you for your feedback.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ritchel on Apr 16, 2024
Thank you.

10/10 Excellent

Estefania

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ritchel on Apr 16, 2024
Thank you.

10/10 Excellent

Lilly

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Ritchel on Apr 16, 2024
Thank you.

6/10 Okay

Chris

Liked: Staff & service, property conditions & facilities
Staff was very attentive and responsive! Room wasn’t all the way clean but housekeeping cleaned it immediately. Decent stay
Stayed 3 nights in Apr 2024
Response from Ritchel on Apr 15, 2024
We apologize for inconvenience.

10/10 Excellent

Susan

Traveled with partner
Liked: Staff & service, property conditions & facilities
Nice. Needs to upgrade amenities in room.
Stayed 1 night in Apr 2024
Response from Ritchel on Apr 15, 2024
Thank you for your feedback.

8/10 Good

mirsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ritchel on Apr 15, 2024
Thank you.

10/10 Excellent

rongbo, Sf

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and easy accessible
Stayed 1 night in Apr 2024
Response from Ritchel on Apr 15, 2024
Thank you for your feedback.

4/10 Poor

Nancy

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Not a lot of walking, on the smaller size Close to busy street, lots of transients coming in. Elevator was suppose to have safety feature to tap room cards to enter floors. Not working ! Anyone and everyone using elevators to enter floors
Stayed 3 nights in Apr 2024
Response from Ritchel on Apr 15, 2024
We apologize for the inconvenience.

8/10 Good

Lissa, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mary Ann on Apr 13, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

James

Traveled with partner
Liked: Staff & service, property conditions & facilities
I was ok
Stayed 6 nights in Apr 2024
Response from Mary Ann on Apr 12, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
I like J because it’s away from other casinos, but the noise from the construction on site, woke us early in the morning. Very noisy
Stayed 1 night in Apr 2024
Response from Mary Ann on Apr 12, 2024
Thank you for staying with us. We appreciate your feedback! And our apology for any inconvenience.

8/10 Good

Newton

Stayed 1 night in Apr 2024
Response from J Resort Response Team on Apr 11, 2024
Thank you so much for choosing the J Resort, Newton!

4/10 Poor

Christopher

Disliked: Cleanliness
Bathroom sink had hair in it. Toilet had hair on it. Bathroom door would not close. Toilet seat was loose.
Stayed 1 night in Apr 2024
Response from Ritchel on Apr 10, 2024
We apologize for the inconvenience.

10/10 Excellent

Javier, Lansing

Liked: Amenities, property conditions & facilities
New facilities. Quiet for a business person.
Stayed 1 night in Apr 2024
Response from Mary Ann on Apr 9, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained. Clean. Showers were hot and lasted forever. Room was clean. Wifi and cable were perfect
Stayed 5 nights in Apr 2024
Response from Mary Ann on Apr 9, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice remodel to the rooms clean quiet and staff is helpful
Stayed 1 night in Apr 2024
Response from Mary Ann on Apr 9, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Sherry, Klamath Falls

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with the staff and the rooms were clean, and comfortable. We were able to stay in a room with a view of the snowcapped mountains. Beautiful!
Stayed 2 nights in Apr 2024
Response from Mary Ann on Apr 9, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Amie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even on a non-smoking room, the smell still lingers even in the hallways
Stayed 1 night in Mar 2024
Response from J Resort Response Team on Apr 8, 2024
We will make sure to have our Facilities Director address this matter right away, Amie. Thank you for providing this information.

6/10 Okay

Kristina, Oakland

Liked: Cleanliness, amenities, property conditions & facilities
Big rooms, ample towels The smoke from the casino was intolerable! If the heat or air conditioning were on all you could smell was smoke. Very unfortunate.
Stayed 2 nights in Apr 2024
Response from Ritchel on Apr 8, 2024
We apologize for the inconvenience.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Rooms.
Stayed 2 nights in Apr 2024
Response from Ritchel on Apr 8, 2024
Thank you for your feedback.

6/10 Okay

Martin, Bakersfield

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel was great, maybe I miss it, but they can use I little more readable information. I stay there 2 nights and I did not get any room service for the price its ok, but they should of have more information. Other than that, it was great.
Stayed 2 nights in Apr 2024
Response from Ritchel on Apr 8, 2024
We apologize and thank you for staying at JResort.

8/10 Good

Analiza

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room we had at Aspen tower was clean and spacious. It's nice and conveniently located at downtown Reno. A nice place to stay away from home.
Stayed 1 night in Apr 2024
Response from Ritchel on Apr 8, 2024
Thank you for your feedback.

10/10 Excellent

Duston or Camille

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and upgraded.
Stayed 3 nights in Apr 2024
Response from Ritchel on Apr 8, 2024
Thank you for your feedback.

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. We will definitely go back.
Stayed 3 nights in Apr 2024
Response from Ritchel on Apr 7, 2024
Thank you.

6/10 Okay

Donald

Stayed 1 night in Mar 2024
Response from Mary Ann on Apr 6, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Vikash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mary Ann on Apr 6, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Dan, Cody

Traveled with family
Liked: Cleanliness
We left the cleaning request card on our door handle. When we came back, nothing had been done and the card was on the interior room floor, so I know they came into our space but gave it no service.
Stayed 4 nights in Mar 2024
Response from J Resort Response Team on Apr 5, 2024
We are very sorry to learn about your experience, Dan. Thank you for sharing your feedback with us. Our Housekeeping Managers will address your concerns with the Guest Room Attendant right away.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at check in. Quick process.
Stayed 1 night in Apr 2024
Response from J Resort Response Team on Apr 5, 2024
Thank you so much for the great review about our team members here at the J Resort, Lisa!

4/10 Poor

Sanjay

Disliked: Staff & service, amenities, property conditions & facilities
Poor customer service. My only nice time was going to Hannah's restaurant and the bar
Stayed 5 nights in Mar 2024
Response from J Resort Response Team on Apr 5, 2024
Please kindly accept our sincere apologies for failing to provide you excellent customer service, Sanjay. We will make sure to review our standards with our team members immediately. Thank you for the information you provided.

4/10 Poor

baojing

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from J Resort Response Team on Apr 4, 2024
We are sorry for failing to provide you a wonderful experience, Baojing. Please feel free to let us know how we can better serve you next time.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from J Resort Response Team on Apr 5, 2024
Thank you for choosing to stay at the J Resort, Steve!

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New looking
Stayed 3 nights in Mar 2024
Response from Ritchel on Apr 3, 2024
Thank you.

10/10 Excellent

Ricardo

Traveled with family
Liked: Amenities
Good experience
Stayed 1 night in Jan 2024
Response from Ritchel on Apr 2, 2024
Thank you for your feedback.

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean
Stayed 1 night in Apr 2024
Response from Ritchel on Apr 2, 2024
Thank you.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time here. Will look forward to end of construction and better parking available. Rooms are nice and seem clean.
Stayed 1 night in Mar 2024
Response from Ritchel on Apr 1, 2024
Thank you for your feedback.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J resort is very nice
Stayed 1 night in Mar 2024
Response from Ritchel on Apr 1, 2024
Thank you.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ritchel on Apr 2, 2024
Thank you.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from J Resort Response Team on Apr 1, 2024
Thank you so much for providing the J Resort 5 stars, Kathy!

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, and rooms were very clean
Stayed 2 nights in Mar 2024
Response from Ritchel on Mar 31, 2024
Thank you for your feedback.