Ratings based on 4,611 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Sep 14, 2014
Room was next to elevator very noise didn't get much sleep
5 out of 5
Recommended
for Everyone
by A verified traveler from Fremont, CA

We LOVE the Sands!!!

Posted Sep 14, 2014
Pros: Everything!!!
Cons: The hotel is in the perfect spot, very close to the strip and within easy walking distance from it all.
We had 8 family members staying at the Sands and we had a fantastic time!!! The rooms were clean and comfortable but the best part of our stay were the hotel staff. Everyone we encountered were super friendly, nice and honest. They all were very focused on making sure we had an enjoyable stay. We will definitely be back very soon!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Balloon races

Posted Sep 8, 2014
The hotel was nice except the facility is very dated The air conditioning unit was so loud we could not hear each other talk
2 out of 5
by A verified traveler from Snohomish, WA

This hotel is pretty dirty & run down.

Posted Sep 5, 2014
Pros: price
Cons: Clean the place with a toothbrush & make it shine again!
Location: 2 blocks from the strip so you can get out of the filth
This was the cheapest hotel available, so I took it. I got what I paid for. It's dirty & run down. I was stuck in an elevator & had to endure the smell of urine until I could get out... it was gross.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Buffet not recommended

Posted Sep 3, 2014
The room was nice. The staff were pleasant. The Buffet at the hotel was adequate
2 out of 5
by A verified traveler from Houston, TX

Posted Sep 2, 2014
Pros: Mel's Diner is the only good thing about this hotel.
This hotel is in bad need of a face lift. Elevator did not work. Printer in business center did not work. Room was clean and comfortable. Charging a resort fee for this hotel is laughable.
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

Solid hotel

Posted Sep 2, 2014
They had free WiFi, pool access and large rooms that looked great. Would stay here over circus circus or Harrahs.
1 out of 5
by A verified traveler from Vacaville

Most awful experience of my life

Posted Sep 2, 2014
Pros: I had to rate the room terrible based on the couple in front of me demanding to be moved since I didn't get to stay in a room.
Cons: Basic customer service and professionalism from the front desk clerks.
I arrived a little before 1am after driving 3 hours to get there. While in line, there was a couple in front of me that was dissatisfied with their room and was clearly complaining. The couple was demanding to be moved to another room.They were making a scene and being loud. Since the hotel was sold out, I guess the manager decided to give them my room because he managed to move the couple to another room after saying the hotel was sold out. The couple later came back with beer for the manager. Little did I know that my reservation had been pushed out for them. When it was my turn to check in, I was told that they didn't have a reservation for me. Then it was changed to I cancelled it earlier due to sickness. Then it was changed again to I cancelled it earlier due to my car breaking down when I was sent to the manager. The manager then said, oh you booked it wholesale. I said yes I booked it through Expedia. He said well Expedia cancelled it so you need to call them. They received the payment, not us. The hotel is sold out and I just can't help you. I was angry, frustrated, and in tears from what I felt as such injustice. I called Expedia and Expedia confirmed that there was no cancellation on their end. According to Expedia's record, the reservation I made was still current. Needless to say, Expedia had to relocate me to two different hotels (one each night because all the hotels in the area was sold out for the weekend). Thankfully, Expedia was really helpful.
2 out of 5
Recommended
for Everyone
by A verified traveler from Portland OR

Expectations

Posted Sep 2, 2014
Pros: Not much
Cons: Front desk service, elevator repairs
Location: Location is no issue in Reno, you can say anywhere and are 5 min from anywhere and Tahoe is 35 miles away by car
The Sands is remnant of old Reno, if you know that and have that expectation then you will be fine staying here. We booked last minute with average expectations, and we were less than impressed. We had reserved a room with a King Bed, through Expedia, and expected that!,we checked in (long wait) got to our room and had 2 queen beds and a weathered looking room. I immmediatlely called the front desk and was told they would check on an alternative and call back right away, I sensed that this would not be the case so I went back down to the lobby and went to the express line, I told the guy serving me that I was put on hold and that I did not hear back, the person who took my call at the desk heard me say this and told me that they were busy.... it was quicker to go to the desk and do this in person than on the phone!!!!! are you kidding me!!! They finally found us a room, and it was much better, however it was on the 15th floor,issue with that was that the elevators were broken and so slow that we opted to walk up and down 15 flights because it was quicker, again, are you kidding me??? good thing we like to exercise... there was no compensation or help from management... just, we are sorry... expectations. We made the best of our time here and had fun in spite of the overall experieince. Highly unlikely that we will stay there again. In out travels we experieinced the El Dorado - this is the place to stay!!!!! your expectations will be met there!!!!
1 out of 5
by A verified traveler from San Francisco, CA

No iron, mini fridge and tv is awful!

Posted Sep 2, 2014
Service are bad! Check in are horribly long! Room service sucks! Ask for iron and it never did come! Force to buy my own iron! Hot water on the shower is my other issue! How in the hell would you have shower with no hot water? OMG! It goes off and on the hot water! Suck taking a shower and u kept I just using the faucet cause shower hot water don't go up to the shower head! Grrr! 😠 On top of that.... Window could open and I do hear the trains!!! Another disturbing! Overall stay! Never again to this damp!