Ratings based on 1,131 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

Overall stay was OK

Posted Jan 24, 2015
Pros: Location, rooms and casino size
Cons: Security and TV/Internet
Location: I love the River walk district. All the new Restaurants are wonderful and the Riverwalk area has made some huge improvements.
This is the second time I have stayed at the Siena. The room I had this time was great the few was amazing and the room was always clean. The staff was always very helpful and very well trained. There were a few things I feel good be a much better. The first thing is the internet connect was very slow so If I was there on business I would not be able to get anything accomplished. Also the TV channels were always looking for a connection. I couldnt get NBC at all and ABC was also in and out. Lastly I was really disappointed in how many times I was approached by our less fortunate. I had an experience several times where I was asked for Cigarettes, money and even one asked for a dollar to buy a beer, I feel if you want to make improvements this is very important I felt a little worried since I was staying a lone. I come to Reno to visit my son and I usually am alone on my trips it was a concern for me. It happened at least once a day and it was mostly in the casino area and one was outside while I waited for my son.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and pleasant stay

Posted Jan 24, 2015
Pros: Good security, room was very clean and well staff, good food.
Location: Close to the river, down town is few blocks away.
The staff was great, plenty of parking close to down town.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great price, Great spa, missing a few key things

Posted Jan 21, 2015
Pros: Their food is cheap.
Cons: Actual mattress covers instead of flat sheets.
Location: Silver Legacy within walking distance.
This is the 3rd time we've stayed here. First off, we love the spa here. Totally worth it. Second off, the asian joint downstairs has DELICIOUS pad thai. Third, room service (the asian joint, or Johnny rockets) is DIRT Cheap! The breakfast sandwich from Johnny Rockets is PERFECT for a hangover, and it's only like $6. If there are two things we "don't like" about the Siena is that 1) for some reason they decide to use flat sheets instead of actual mattress covers. Kind of irritating having to fix that every morning. 2) They dont have a good selection of slot machines, but just enough to get by and say "let's go check out somewhere else"... Overall we like staying here but at this point we're ready to check out some of the other places in Reno.
2 out of 5
by A verified traveler

Better hotels for same price

Posted Jan 19, 2015
Tried Siena hotel because hotel I usually stay at was full. When I went to check-in, 4 hotel staff were standing around talking and laughing and sounded like they were all visiting than having a meeting. I had to interupt to get their attention. Once in our room my wife had to wash her foot because she had just gotten a tattoo a few hours before. The tub was not draining as fast as it was filling up and the drain was open all the way. We had to call maintainance, 30 minutes after I called he showed up and looked at the tub and said "well it drained it's better" and he then left. I showered that night and once again the tub wouldn't drain and I stood in a tub with a good 6" of water in it. Many of the bathroom fixtures were dirty and falling apart and caulking around faucets was peeling off. When I was checking-out I had the same issues as checking-in and no one wanted to help the people waiting in line to check-out. One thing I really did not like was that the parking lot did not feel safe and secure at all. Many homeless people would walk through the parking lot and loiter.
3 out of 5
Recommended
for Everyone
by A verified traveler

One of the nicer hotels in the downtown area.

Posted Jan 18, 2015
Pros: Friendly staff and valet
Location: Near the baseball field - Aces - and close to bus stop, Truckee River and good restaurants
Liked being close to baseball park, bus stop, and some nice restaurants nearby. Wonderful staff and valet.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Milpitas,Ca

Nice hotel

Posted Jan 17, 2015
Great hotel. Staff are friendly. Room is nice and clean.
2 out of 5
by A verified travelerfrom cali

Ok if the person who was on the front desk to take

Posted Jan 17, 2015
Heater ac was noise and let the front desk know that don't care about
1 out of 5
by A verified traveler

Nice if you don't mind cigarette smells EVERYWHERE

Posted Jan 14, 2015
Pros: The staff
Cons: not sure if the smoke problem is fixable, unless the top floors can be designated non-smoking since they're the farthest from the casino??
Location: Very good crepe restaurant. Fun rock climbing gym at the Whitney Peak Hotel.
I was in a non-smoking room but there was an underlying smell of cigarettes everywhere. Was it the curtains? The bedding? Or is it just seeping through the walls? The non-smoking room was on a floor with smoking rooms. People walk down the hallways with lit cigarettes. Also heard people talking throughout the night, and someone's dog barking on and off. On a positive note, the staff was very helpful.
2 out of 5
by A verified travelerfrom Pittsburg, Ca

Very disappointing

Posted Jan 12, 2015
Pros: Location
Cons: Most definitely the housekeeping!!!
Location: Walking distance to other Casinos
My husband and I only booked this room for an overnighter... I booked through Expedia. I room was on the Fifth floor, very small for a Standard room. Even though it was a smoking room, there were ciggerate burns all on the carpets. The bathroom sink was cracked, and the fan did not work in the bathroom. The bed was NOT full made up, honestly my 13 year old would have done a better job on a bad day... The mini fridge was warm not cold at all. Very disappointing. Susan Williams
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2015
Great location. Close to courthouse for attorneys.