Ratings based on 761 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Judy from AK

Posted Apr 16, 2014
Excellent service and stay. They were great about our pet traveling with us.
5 out of 5
Recommended
for Everyone
by nick from bakersfield

Nice stay

Posted Apr 16, 2014
The stay was nice...... enough said....................
3 out of 5
Recommended
for Everyone
by A verified traveler

Windows are an issue. Rm 308 has one window perm c

Posted Apr 14, 2014
Pros: Close to events we were in Reno to watch. Volleyball tournament.
Food, not good. water pipes from other rooms made loud noise. windows not able to open. table games not available in am hrs.
4 out of 5
Recommended
for Everyone
by A verified traveler

GREAT PALCE TO STAY

Posted Apr 14, 2014
Location: CLOSE TO ALL MAJOR CASINOS DOWNTOWN AND EASY WALK TO BOWLING TOURNAMENT
EXCELENT PLACE TO STAY. STAFF VERY FRIENDLY AND HELPFUL ROOMS VERY CLEAN AND COMFORTABLE
2 out of 5
by Dave from Washington

Noisy night in Reno.

Posted Apr 8, 2014
Pros: Good location on the river walking distance to downtown casinos
Cons: Customer Service
Location: Good location
I am not sure if we got put by the noisy elevator because we booked on Expedia but the hotel was very quiet as far as people, being a Sunday night. We seemed like the only ones on our floor and we don't know why we got the shaft. Our room also had windows that were painted over... very disappointing and we will never stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Business Trip

Posted Apr 5, 2014
I want a clean room with a king size bed and nicely furnished room with a desk. I like that everything works like the shower, the toilet, the sink. A comfortable bed and a window that opens slightly for some outside fresh air. The Siena fulfilled my needs.
2 out of 5
by A verified traveler

Location is about all this hotel has going for it.

Posted Apr 5, 2014
Pros: Located very close to the interstate, the Truckee River and downtown.
Cons: Staff could use some training on hospitality and attention to detail. It was clear that they really did not care about much of anything.
We were ignored at check-in by reception clerk. On our second day, our room was only partially cleaned and were left without shampoo, washcloths, floor mat, and with only one hand towel -- even after leaving a generous tip.
3 out of 5
by MJ and Jim from Victoria Canada

Not a 4 Star Hotel

Posted Apr 4, 2014
Pros: Valet Parking and attendants very helpful
Cons: Update the "tired" room.
Booked a 'de Luxe King' room which turned out to be just a very basic ordinary hotel room. They should not use de luxe in this context. We were disappointed. Room charge was $60 and there was $23 tax and then $50 for our small dog, so no bargain.
2 out of 5
by Matt from Las Vegas, Nevada

Disappointing

Posted Mar 25, 2014
Pros: ourside looked nice, Valet.
Cons: Management
Location: down town.
Hotel store not open when you need it, closed at 8 pm on Friday and Satruday, has to walk across the street to a min mart to get toothpaste, water, etc. No real room service, not one asnwer the phone, no menu in room?? 1 person on staff to handle the hotel on a Saturday night, took hours to get order and then 1 person to deliver and handle orders?? Could hear the casino noise thru the walls until almost midnight. Can tell Hotel was just not managed and staff look unkept and sloppy.
5 out of 5
Recommended
for Everyone
by A from Mars

Clean, updated and excellent customer service!

Posted Mar 17, 2014
The place was updated , very clean and the staff were super friendly. Overall , I will most def. be staying there again :)