Seasonal outdoor pool, open 8:30 AM to 9:30 PM, pool umbrellas
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Reviews of Axos Hotel

2 out of 5
Axos Hotel
Mahis Kritis, 167 - Platanias, Rethymno, Crete Island

Reviews

8.4

Very Good

Rating 10 - Excellent. 63 out of 155 reviews" "
Rating 8 - Good. 68 out of 155 reviews" "
Rating 6 - Okay. 16 out of 155 reviews" "
Rating 4 - Poor. 7 out of 155 reviews" "
Rating 2 - Terrible. 1 out of 155 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Enda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of friendliness hotels I’ve stayed in. It may not be a 5 star hotel but the service is definitely 7 star
Stayed 2 nights in Sep 2023

6/10 Okay

Thomas, London

Liked: Staff & service, room comfort
Basic hotel in good location - noise problems
This family-run B&B is located close to various super markets, restaurant and the beach. We felt it was a bit overrated. If you are unlucky and get a room near the reception/breakfast or bar areas the noise levels in the late evening and early morning are unbearable (even with earplugs). Apart from that we we were a bit disappointed that the usual complementary toiletries (e.g. shampoo and shower gel) were no provided. In addition, it would have been nice for the hotel to provide dishwashing equipment for the otherwise fully equipped kitchen. On the positive side the staff was always very friendly and helpful.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
staff very friendly, room very clean, small bathroom, thin walls, breakfast could be better
Stayed 5 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pictures make this place look perfect but far from the truth! But it is what it is 3 star? maybe only 2 star needs a really good update sheets and pillows where stained. Breakfast couldn't touch! but if your on a budget and just passing in through then give it a go, most of the staff pleasant. One really good thing about it is the Bar, good staff and good music.
Stayed 4 nights in Jul 2019
Response from Manos on Jul 26, 2019
Dear Guest, are you sure this review is about our hotel annd you have not mixed it with another one that you stayed in? I mean, we have more 50 reviews with an average of 8,6 score.....

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family run hotel and everybody was so friendly and couldn't do enough to make your stay enjoyable. Would not hesitate to visit again.
Stayed 10 nights in Jul 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Axos
The place was nice but small.
Stayed 6 nights in Jun 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous holiday
Wonderful welcome at hotel. Very warm family own and run the hotel and nothing is too much trouble
Stayed 12 nights in Jun 2019

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Axos Hotel
The Axos hotel is a family run small hotel located yards from the beach and surrounded by Tavernas, and shops. The nearest supermarket is yards away and Lidl is a two minute walk. The beach is across the road. The Axos has a nice bar and pool and is spotlessly clean. The owners and staff cannot do enough for you. The Axos is a great hotel and I look forward to returning next year.
Stayed 7 nights in Oct 2018

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and close to lots of places to eat
We loved staying at this family run Hotel.everyone was so warm and welcoming. The pool was fab not to busy and had a kids pool which my daughter adored. Would highly recommend as opposite the beach and you won't find better hospitality.
Stayed 8 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Very friendly family run hotel
What a lovely family who own this hotel. They go out of their way to get to know guests and it was clear people return year after year. Rooms had everything you could need and were clean enough. Bathroom was tiny though and had a sit down shower which was tricky and I could image a few slips in it. Not something I'd recommend to people who may not be too steady on their feet. Great breakfast every day ... good choice and always something a little different. I'm unlikely to return simply because I'd have no reason to go back to that area. However I would recommend the hotel if it was somewhere you wanted to go. It was very cheap on Hotels.com and for what we paid it was excellent value.
Stayed 5 nights in May 2017

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & clean hotel
Wonderful place to relax & be waited upon but without being hassled in any way by the local people. No pressure selling to take away from the relaxation.

8/10 Good

Janice, Christchurch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly family run hotel.
Lovely studio room with balcony. Friendly helpful staff and good breakfast. Lots of shops and restaurants nearby and a short walk to the beach. The shrub shower was difficult to use and too small.

8/10 Good

Wayne, Aberdeen

Liked: Cleanliness, property conditions & facilities, room comfort
Great value for money
This is a lovely hotel and does what it needs to and amazing value for money however did not feel/see the family service as highlighted in all the reviews

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay. Lovely staff

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
We were provided with a pool view as requested and emailed the hotel before we arrived who ensured that a taxi was there to meet us at the airport. The staff were very friendly and happy to answer any questions we had. Our room was quite close to reception and the bar area and as such we did get quite a bit of noise throughout the night - even in the really early hours with people clattering and talking down the hallway. Luckily we took earplugs! The hotel is in a great location with close access to the beach and there are many restaurants and bars along the strip as well as shops and places to book trips. As some have noted, the maid service can be quite inconsistent - sometimes they will provide you with sheets and blankets to make your own bed, sometimes they will do it for you, single sheets one day, double another, not empty the bins or not visit at all. It did not imapact our enjoyment of the holiday however but needs improvement. Overall we enjoyed our stay and the hotel receptionists were excellent. Hotel Axos is in a good location that allowed us to explore Crete both East and west.

10/10 Excellent

Bryony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay!
We had a fantastic time at axos. The hotel is in a great location, a short walk from the beach and lots of lovely bars and restaurants nearby. The staff are really friendly and helpful, the pool is lovely and we never struggled to get a sunbed. Axos was a great place to stay and we will be returning!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
We had a late arrival but even so, the staff was very friendly and happy to help escort us to our room. It was clean and charming and the air conditioner performed like a rock star. The next day the staff gladly arranged a taxi to the airport for us. Our stay was too short, next time we visit Crete, the Axos will be top of the list to stay!

8/10 Good

Andrew, E. Sussex UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel close to a lovely beach.
The hotel is a little dated but was more than adequate for our purposes. The bar is lively with a huge choice of beers & cocktails. Yannis (?) who runs the bar is brilliant, plays great music & is the perfect host. The pool is not huge but clean and does the job.

8/10 Good

Ahmed, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice affordable close to Rethymnon
The room was spacious, clean and reasonably furnished. The pool was small and we haven"t used it. No internet in the rooms (but we knew this from the website at the time of booking). The hotel lies in a busy area with lots of restaurants and supermarkets in the nearby. A bus gets you to Rethymnon town in approx. 15 minutes.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, close to beach and nice resort.
Went with my partner. Nice for a couple holiday. Maybe not for a more lively week but nearby rethymnon very nice

8/10 Good

Jim UK, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
We booked a standard Studio room for a week as we would only be using it for a couple of days either side of a wedding on Crete. It was perfectly adequate (and good value for the price). It was cleAn, very handy for access to the pool and spacious enough but we would definitely have gone for the larger Superior room for a full week stay. The pool was very clean but We think it would definitely be a bit cramped in high season. Only 5 minutes stroll from clean beaches though Platanes itself has the usual touristy shops and bars but Rethymno old city centre is only 10 mins drive or 20 mins bus away.

10/10 Excellent

maria, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay near Rethymnon
Great stay, nice family owned business.

10/10 Excellent

Anthony, Kidderminster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable five days.
All staff were very helpful and friendly. WSould definitely book again .

6/10 Okay

A, London

Disliked: Cleanliness, staff & service, property conditions & facilities
Perhaps not worthy of "Excellent" reviews.
Booked this hotel as a couple for a two week stay end Sept 2014. Decision was based upon apparent value for money, distance from nearest beach, and small kitchenette in room - but primarily opted for this particular accommodation due the very positive reviews from the majority of previous travellers. Overall, there is nothing exceptionally wrong with this hotel - indeed, it's location in Platanias (and closeness to the beach) is a positive. However, there were a few "niggles' that are probably worthy of note... Firstly, the bedding (two single beds pushed together - absolutely fine). No complaints about the cleanliness of it, but remain confused as to the inconsistency of how it was made up - sometimes it was with two separate bottom sheets and two top sheets, sometimes one double bottom sheet and two top sheets, sometimes just a pile of freshly laundered sheets on the beds for us to make up ourselves. Regardless of this though, the sheets all appear to be far too small for the beds - resulting in an uncomfortable sleep, as they untuck very easily. Either way, my daily task was to remake the beds after the maids' attempts. Secondly, our booking confirmation from Expedia shows that we had booked a "Room Studio, includes free wireless internet". Unfortunately, the wi-fi was only available in public areas, or in rooms very close to reception/pool. We had no wi-fi in our room. Thirdly, no cleaning equipment was included in the kitchenette. No more space to write...!

8/10 Good

Darren, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good base for Northwest Crete
The hotel was very friendly, a good cocktail bar and great pool nicely placed for the national road and local beach and restaurants

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sized rooms
Overall quite satisfied

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Great location & friendly staff!
Room was perfect with lots of cupboards/drawers to put things in. Only negatives were the drawers were really stiff and difficult to open and the bath/bathroom is very tiny and uncomfortable. You have to hold the hose to shower yourself which again isn't ideal esp in a pokey bathroom!!

8/10 Good

Firas, Cyprus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was Great
Was nice and will go again to the same hotel soon

10/10 Excellent

older single, Oxfordshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Certainly achieves it's aim of affordable luxury; it delivers a lot for the space available and works hard to maintain it. it's roadside position won't suit everyone but it makes it very convenient with Tavernas, supermarket, bakery and bus stop all close by. My second year because I've found the staff extremely helpful to making the most of your holiday.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with clear signs of fatigue
This hotel has definitely known better days. Our room was not clean and had a bad smell. The shower was tiny and you could not even decently stand in it, and was clearly not cleaned in some time.

10/10 Excellent

Amos, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Axos - makes you want to stay
First of all, the place is gorgeous, clean and well spotted next to Rethymno which is a wonderful city for itself. WiFi was free with a password and a computer available for guests of the hotel. The hotel has a nice gold shop and a great pub facing the street. The atmosphere is thrilling and lively in the small pub and younger to elder enjoy it all at once. The swimming pool is clean and the rooms are big. If I had to negatively criticise the hotel I'd say the shower in our room wasn't so big - more like a mini bath.

2/10 Terrible

Peter, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly refurbished, great staff - nice hotel
We've just spent a week at the Axos and enjoyed it very much. It's very close to the beach and Planatias is a quiet resort which suited us down to the ground. The hotel has just refurbished all the rooms and it was a very comfortable stay. Staff were very friendly and helpful. The pool was immaculate and there were always plenty of sunbeds.

10/10 Excellent

Laura Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Mycket bra!
Bra läge, nära strand, restauranger och affärer. Mycket vänlig och hjälpsam personal, framför allt den fantastiska kvinnan i receptionen! Rummet var lagom stort, välstädat och hade en väldigt skön säng. Ljudisolerat ut mot poolen, men tyvärr alldeles för mycket ljud ifrån korridoren. Först fick jag ett rum med absolut ingen utsikt alls, det var en husvägg bara någon meter ifrån balkongen. Inte ok! Som tur är fick jag byta rum efter att ha påpekat detta. Frukosten helt ok och jag uppskattade att det fanns flera olika sorters färsk frukt att välja mellan.
Stayed 5 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top und sehr familiär! Top und sehr familiär! Top und sehr familiär! Top und sehr familiär!
Stayed 8 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bien tenu et excellent petit déjeuner très original
Stayed 2 nights in May 2019

10/10 Excellent

corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un séjour magnifique
Petit hôtel parfait avec un accueil très chaleureux, un petit déjeuner varié et délicieux, une grande chambre avec cuisine. Bien situé avec un rapport qualité prix défiant toute concurrence
Stayed 6 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

10/10 Excellent

Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 jours supers
Hotel très bien placé à quelques kilomètres de rethymnon. Les chambres sont propres et fidèles au photos. Le personnel est très gentil et s adapte à vos demandes. La piscine est top. Plage sans obligation de transat à côté de l hôtel.
Stayed 10 nights in Aug 2018

10/10 Excellent

randy, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonjour Rapport qualité/prix RAS Personnel très sociable, accueillant, sympa, serviable. Recommande pour les séjours.
Stayed 7 nights in Jul 2018

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Οικογενειακες διακοπες στο Ρεθυμνο
Μειναμε για 5 βραδια.Η διαμονη μας ηταν εξαιρετικη.Με ενα παιδι 4.5 ετων και ενα μωρο 8 μηνων η εξυπηρετηση ηταν καταπληκτικη.Το προσωπικο ευγενεστατο κ με διαθεση να καλυψει καθε αναγκη μας.Η πισινα του ειναι το πιο δυνατο του σημειο.Καθαρη και ησυχη.Το πρωινο δε το δοκιμασαμε αλλα ο ζωρος του εστιατορειου ηταν αρκετα μεγαλος.Ετυχε και περασα μεσα απο την κουζινα τους και ηταν ολα πεντακαθαρα.Το συνιστουμε ανεπιφυλακτα για οικογενειες κ οχι μονο!
Stayed 5 nights in Jul 2018

10/10 Excellent

Sandra, München

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhiges Hotel in Strandnähe
Bei der Ankunft haben wir einen sehr lieben und herzlichen Empfang genossen. Wenn man mit dem Mietwagen kommt sind direkt vorm Hotel kostenfreie Parkplätze vorhanden. Wir hatten ein Studio Zimmer gebucht. Dieses war sehr groß und geräumig, mit einer Küchenzeile, einem Tisch mit 3 Stühlen, einer Couch (dritte Schlafmöglichkeit), Fernseher, ein großes Bett, großer geräumiger Schrank und ein Bad mit Wanne. Der Balkon war mit einem Tisch, 2 Stühlen und einer Aufhängung für die nassen Badesachen ausgestattet! Der Pool war in einer angenehmen Größe, nicht zu klein und nicht zu groß. Der Strand ist nur 3 Gehminuten vom Hotel entfernt. Einfach klasse! Dort kann man entweder seinen eigenen Schirm mitbringen und es sich auf einem großen Stück bequem machen oder man nimmt sich 2 Liegen und einen Schirm vom Nachbarhotel für 5€ am Tag, mit Wifi und Poolbenutzung. Der Strand ist sandig nur beim reingehen ins Meer sind ein paar Steine aber danach ist es auch wieder sandig! Das einzige was im Hotel Axos nicht so ansprechend war, war das Frühstück, das ist ein wenig zu verbessern, wir haben uns einfach auf den griechischen Joghurt mit frischem Obst gestürzt und dazu Müsli, der war grandios! Es ist auch noch eine Bar im Hotel Axos, dort gibt es auch immer wieder mal Livemusik! Eine tolle Stimmung und die Barbelegschaft einfach nur toll! Wir hatten eine tolle Woche in Hotel Axos und werden definitiv wieder kommen! Wir haben uns sehr sehr wohl gefühlt!
Stayed 7 nights in Jun 2018

4/10 Poor

Kirsti

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hotel
Hotelli oli pettymys alusta alkaen, Hotel was poor
Stayed 28 nights in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 9 nights in Oct 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness
Okkk buona posizione
Hotel in buona posizione praticamente attaccato da una strada alla piu costosa rethymno (4/5km),camere confortevoli dotate di piu o meno ogni cosa ci si aspetti.Per me hotel senza infamia e senza lode quindi va bene!Nota iper positiva (ma questo nn è un plus per l'hotel) è che di fronte si trova il miglior ristorante in termini di accoglienza ,qualità e prezzi per quello visto sull'isola davvero un ottimo ristorante che si chiama Marem! Nota negativa : (premettendo che nei voti di giudizio mi sono mantenuto piu sulla sufficienza) qui lo dico del cambio asciugamano previsto ogni due giorni ma una volta si sono dimenticati per 5giorni e dopo mie proteste (vabbe' come giustamente mi è stato detto sbagliare è umano) si è tornati alla normalità, ma cmq vuoi per igiene vuoi perché vacanza vuol dire per me relax , sta cosa mi ha fatto "arrabbiare" e di brutto li, quindi certo nn do lodi ma essendo un buono neanche tolgo! Buona vita !
Stayed 14 nights in Aug 2017

8/10 Good

Mauro, Italy

Liked: Cleanliness, staff & service, property conditions & facilities
Well run, comfortable place close to Rethymno
Very nice place, the staff was friendly and helpful.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017