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Reviews of Aegean Pearl

5 out of 5
Aegean Pearl
End Of Beach Road To Perivolia, Rethymno, Crete Island

Reviews

8.6

Excellent

Rating 10 - Excellent. 34 out of 66 reviews" "
Rating 8 - Good. 23 out of 66 reviews" "
Rating 6 - Okay. 5 out of 66 reviews" "
Rating 4 - Poor. 1 out of 66 reviews" "
Rating 2 - Terrible. 3 out of 66 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Georgios

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room, courteous staff and gorgeous pool/ breakfast area.
Stayed 1 night in Sep 2023

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked into the room, we found the clipped nails of past guests. the pillows were torn. the blanket is dirty. the bathroom is very dirty and smelly. my family and I stayed for 7 days, we did not change bed linen even once. the staff is very arrogant and rude.
Stayed 7 nights in Jun 2022
Response from Uli Moosmann - Holiday Concierge on Jun 15, 2022
Dear James, We appreciate all opinions of our guests and from criticism we learn and improve our services, where it is necessary. Staff friendliness is one of the most refereed comments in all review platforms. We also would like to mention that on the platforms our guests rate the cleanliness with 4.5 out of 5 possible points. According to our standards, the bed linen are changed every second day in all rooms. As per our records, it was the same also in your case. Kind Regards

10/10 Excellent

kenneth

Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveler

Stayed 4 nights in Sep 2020
Response from M.Mavromatakis - Assist.Manager on Oct 6, 2020
Dear guest, we are very sorry that we could not fulfill your expectations. Our reception is open 24/7 and is always available to hear any problems or suggestions our guests may have. With our best regards.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ok. Good location. Good food. 9Good place for holiday again.
Stayed 7 nights in Sep 2019

4/10 Poor

Verified traveler

Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, staff were ultra friendly and helpful, lovely pool with easy beach access, great bar and nightly entertainment. Fantastic jewellers on site.
Stayed 7 nights in May 2019
Response from M.Mavromatakis on May 21, 2019
Thanks for staying with us and we are glad to hear that you had a wonderful time. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019

8/10 Good

SusieP, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, close to beach with very friendly staff. The room was extremely comfortable.
Stayed 7 nights in Oct 2018
Response from M.Mavromatakis on Oct 31, 2018
Dear Susie, thank you very much, and we are looking forward to welcome you again.

10/10 Excellent

Sue, South Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent relaxing holiday
Lots to do Good food at a good price Would definitely go again
Stayed 7 nights in Oct 2018
Response from M.Mavromatakis on Oct 24, 2018
Thank you very much dear Sue, we are looking forward to welcome you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with attention to local detail. Lovely dinners.
Stayed 7 nights in Sep 2018
Response from M. Mavromatakis on Sep 26, 2018
Thank you very much, We are glad that you had a great holiday time and we are looking forward to welcome you again in the future.

10/10 Excellent

Angie, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel in a fantastic setting.
A fantastic hotel. Super modern luxe building. Gorgeous pool. Lovely bar and restaurant areas. Fabulous food and drink - especially the cocktails. Staff were very friendly and helpful. Spotlessly clean. Great location over the road from the beach. Amazing sunset every night. A real find and very good value for money. Would defintely reccomend.
Stayed 7 nights in Jun 2017
Response from Sentido Aegean Pearl on Jun 29, 2017
We thank you very much for your kind comments. It is always a pleasure to provide our guests with memorable holidays.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, super breakfast, friendly staff. Would definitely return and recommend to friends. Nice end of town, 40mibs from town centre but fantastic restaurants on the doorstep

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Maria, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family functions!
Went for a family function. Beach assistant went out of his way to be helpful.

10/10 Excellent

Kate, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!
Directly opposite the beach so fab views. Our room was on the lower ground floor towards the back of the hotel, with a veranda and direct access to a small pool area with a few sun loungers too. It was lovely, and very quiet. The beds were really comfy and the bathroom was spotless with a great shower. The hotel is located on the eastern side of Rethymnon and there are several great places to eat if you turn right and head back into the town away from the beach. Otherwise the beautiful old town and stunning harbour is a 5€ taxi ride or a 30 minute seaside walk away. There are lots of great places to eat there and the seafood in particular is some of the best I've ever eaten. Top notch! Would definitely recommend this place.
Western edge of Rethymnon old town overlooking the sea
The old harbour

10/10 Excellent

Karen, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service
Our second time staying at Sentido Aegean Pearl. We were really impressed with our first stay 2 years ago. This time around it exceeded our expectations. We were escorted to our room and to our surprise it came with a private over looking the beach. I can't fault this hotel the staff were courteous and friendly the room comfortable and the location perfect for us. I would like to give a big thank you to Mihalis Mpatzakis, Mihalis Kampourakis, Zarnia, Vangelo, Konlos, and Giorgia who all made our stay memorable. We most definitely will return! .

8/10 Good

Anthe Goutos, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay very much. The breakfast & staff were lovely. Eugene also helped us alot. Thank you. The only problem we had was we couldn't get a seat around the pool!

10/10 Excellent

Caroline, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet get-away at 4 star hotel
My boyfriend and I stayed here for ten nights in May and found it to be a wonderful experience. The food in the breakfast buffet was delicious and the staff in the restaurant were a delight. The staff overall were very accommodating, helpful and friendly. Our room was beautiful with everything working perfectly and the bed was very comfortable. I would think it was more of a four star hotel quality rather then 5 star though. We are aged 25-26 and only noticed a handful of other couples our age but were mostly surrounded by elderly couples of which English was not their native language. There were activities organised most days/nights although one thing i will say is that perhaps low playing music should be introduced in the common areas to provide some kind of atmosphere as it was deathly quiet at times, enough to make you whisper you're entire conversation. All in all we had a delightful stay and would recommend this hotel to our friends of a slightly older age bracket.

10/10 Excellent

Sam, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally Friendly hotel
It is right next to the beach and has 2 excellent outdoor swimming pools plus one indoor. We cannot speak too highly of the staff who greeted us like friends. The hotel is spotlessly clean and the food choice outstanding especially breakfast.There are a lot of other places to eat closeby and the short walk into Rethynmo is pleasant. There is plenty of space around the swimming pools to sunbathe and the hotel has its own private part of the main beach. Hiring a car is easy with 2 hire companies within 50metres of the hotel. We would return again if we returned to mthat part of the island.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near, not on, the beach
We stayed for 4 nights and initially I was a little disappointed when I arrived as although the hotel looked nice it was at the end of a road which ran betweit and the beach. From the photos it would suggest it was on the beach. The road leading to the town was a little grubby and dull, this may be because we were slightly per summer season. however the hotel was nice it had 3 pools and the staff were friendly. Inhad asked for a twin room as it was for my friend and I however we got a double and the bathroom was very open to the room. Suitable for a couple but not really friends. We also had an issue with the hot water which was not very hot, which I did report to the hotel, but no one did anything about. There's not much to do in rethminyion town a party from a few bars and shops. There's boat trips if the weather is nice and there's tonnes of excursions to do which all include a long coach ride. The excursions are good if the weathers not great, other wise find a nice beach and just hang out there!

10/10 Excellent

Heidi, Flanders, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Views of the ocean and close to "Old Town"
Had a wonderful time at this hotel. The staff was extremely friendly and accommodating. I was traveling with my 4 year old daughter and she was dealing with the 7 hour time difference. The staff automatically extended/pulled breakfast beyond closing for her and found things she enjoyed eating (she is picky) without me ever asking. They her tubes and beach balls to use in the pool and sea. Also, the hotel is a 30 minute walk to Old Town or 5 minute ride by taxi. Lots to see and do in town thanks to the recommendations made by the hotel. Hotel rooms were very comfortable and extremely clean as well. You will not be disappointed!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
We staid for 10 days in August. The weather was perfect. The friendly service made this hotel. Every member of staff had a smile and a welcome for everyone. The food was excellent. A good selection of quality for breakfast. The lunches available were very reasonable, huge and really good quality. Dinner was a buffet and again a very large selection. However this was an expensive way to eat and worked out 40% more than the town. Hotel room was very modern and well presented. The shower was really good and the lighting in the room was cool. The air condition worked very well and kept the room really cool. Rooms were also quite with very little noise penetration. Only improvement for us would have been to have some soft pillows, the ones in the room were very hard. There is one main pool for the hotel which was well controlled by the hotel with towel bandits having their towels removed if they left them to hog chairs. All in a very nice hotel which we would return to and would recommend to our freinds.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, great design, confy beds and friendly
We had a lovely stay. In particular I really liked the room overall, the bed and the interior design. Staff were very friendly and breakfast was lovely.

10/10 Excellent

Anne, Northamptonshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 5* hotel
Only spent two night here but wished it had been longer. We were fortunate enough to be upgraded to an executive room with private pool which was far beyond our expectations. Everything about the hotel was as you would expect of a 5* hotel. It was a 25 minute walk to the centre of Rethymnon but along the promenade, so a pleasant stroll. Would definitely return.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel in front of a beautiful beach
On arrival we were greeted with a cold drink and refresher towel and was impressed with the modern and open decor. Although the hotel is approx 2-3 km out of town, the walk along the foot path beside the beach was lovely and when we were too tired we caught a cab back for 5 euros .My family and I found it very relaxing and hope to return to this hotel again.

6/10 Okay

JC, Las Vegas, NV

Liked: Property conditions & facilities, room comfort
Okay, but a bit problematic on several counts
This hotel was OK, and got the job done on most counts, but there are a few issues that might cause concern depending on what your agenda is in Rethymno. To be more specific: 1) The hotel is VERY far away from Rethymno's old town and the center of the shopping and dining action. My wife and I timed it at around 40 minutes walking at a standard pace during the warm season. Expect sore feet or 5-7 euros per cab ride, one or the other. 2) Cleanliness can be an issue here. Our room was often not thoroughly cleaned each day, and we had to repeatedly ask for soaps, etc. to be refilled. 3) Be warned that the buffet is very top heavy on pork products some nights at dinner--if you don't eat pork, like us, you shouldn't waste the 27 euros for two on it. Also, beverages are NOT included in the fee at dinner, which is annoying if the beverages in question are non-alcoholic standard things. I also find it annoying when long pants are required for dinner in 90-degree weather. We're on vacation, for crying out loud! 4) A surprrising number of the rooms face toward the back of the hotel or other rooms in the complex. Don't expect a nice view from your room here unless you have a lot of faith in your good fortune. All in all, this was OK but posed some logistiical difficulties and had annoying elements to it. But if all you want out of your vacation is to sit in the hotel pool/beach and never leave to see anything else, perhaps you'll like it here.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in best part of Crete.

10/10 Excellent

Abbey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stress free sunshine break
This is an excellent boutique style hotel. The rooms are minimal, classy and service is very friendly and professional. Breakfast was very pleasant and entirely satisfactory choice available. It is a 30-40 mins stroll to the old town, less than 5 mins by cab for 5 euros. My only complaint is the fact that the hotel is not separate from the sister hotel - Aegean Beach - and the view of the pool area towards the tacky pool table and roadside car parking lets the entire establishment down. Perhaps more foliage screening to soften and make the scenery more appealing. I was not too keen on the beach setting. Deck chairs uncomfortable and sand rather stony and grubby. However, I will certainly be returning...! Rethymnon old town is arguably the prettiest town in Crete!

8/10 Good

Rainer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten einen sehr schönen Aufenthalt im Hotel. Das Personal war sehr umsichtig und nett. Unser Familienzimmer war für uns 4 optimal.
Stayed 8 nights in Oct 2023

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un Hotel molto confortevole a misura d’uomo
Ottimo confort, tutto il personale è veramente molto gentile e disponibile, il direttore viene a salutare tutti gli ospiti al tavolo… servizi spiaggia inclusi, spettacoli serali, camera molto spaziosa e pulita
Hall
Vista dalla camera
Hall
Stayed 2 nights in Aug 2022

6/10 Okay

Silke

Liked: Cleanliness, staff & service
Das Hotel ist schön aber leider keine fünf Sterne Anlage oder zumindest das was man erwarten würde.
Stayed 5 nights in Jun 2021
Response from Uli Moosmann - Holiday Concierge on Jul 13, 2021
Vielen Dank für Ihre Bewertung und die Bevorzugung unseres Hauses. Bei den 5 Sternchen handelt es sich um eine landestypische Auszeichnung, nicht mit der deutschen Klassifizierung zu vergleichen. Sonnige Grüße aus Rethymnon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Pearl Hotels on Jun 22, 2021
We are glad that you enjoyed your stay !

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Durchschnittliches Hotel an der Strandpromenade
Hotel war nix überwältigendes. Personal war heraustragend und sehr freundlich. Zimmer und Flure waren teilweise abgewohnt (Flecken auf dem Teppichboden in den Fluren, Armaturen abgenutzt, Sofasessel beschmutzt, Kofferablage defekt, Kaputte Kleiderbügel mit Verletzungsgefahr)
Stayed 3 nights in Sep 2020
Response from M.Mavromatakis on Sep 25, 2020
Kalimera aus Rethymnon, Wir danken Ihnen für Ihr aufschlussreiches Feedback und die Zeit die Sie sich genommen haben Ihre Urlaubserfahrungen aufzuschreiben. Wir freuen uns sehr, dass Sie besonders von unserem freundlichen Personal begeistert waren. Wir möchten Sie freundlichst darauf hinweisen, dass im Falle eines Falles unsere verehrten Gäste irgendwelche Beanstandungen haben sollten,wir uns sofort darum kümmern werden, sofern die Rezeption informiert wird. Es tut uns aufrichtig leid, dass wir Ihre Erwartungen nicht erfüllen konnten. Herzliche Grüße

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2020
Response from Uli Moosmann on Sep 8, 2020
Dear Guest, Thanks for staying with us and we appreciate your feedback!

10/10 Excellent

Zsolt

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 10 nights in Jul 2020
Response from Mar.Mavromatakis - Assist.Manager on Aug 19, 2020
Dear guest, thank you for choosing Sentido Aegean Pearl and for posting this nice review! We are very happy to know that you appreciated and enjoyed Aegean Pearl, and the services of our genuinely friendly and hospitable staff! We hope we will see you again some time in the not so distant future! With our best wishes and sunny greetings from Rethymno, Crete!

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lieu très agréable pour des vacances entre amis
Hôtel très agréable, propre, luxueux sans être ostentatoire. Environnement calme Personnel charmant et aux petits soins. Repas copieux et variés de très bonne qualité.
Stayed 14 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes und sauberes Hotel , mit absolut freundlichem und hilfsbereiten Personal.
Stayed 8 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Frühstück war wenig abwechslungsreich und es gibt viele Zimmer im Souterrain
Stayed 12 nights in May 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das überaus freundliche und stets hilfsbereite Personal
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der eigene Parkplatz, die Nähe zum Meer, mit 5 Sternen ist das Hotel allerdings überbewertet. Die Liegen am Strand hatten keine Polster und waren sehr hart.
Stayed 6 nights in May 2019

6/10 Okay

Jack, Sion

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Les services massages pour réservation une catastrophe !
Stayed 7 nights in Apr 2018
Response from Marinos Mavromatakis - Assist. General Manager on Apr 21, 2018
Dear Guest, thank you very much for your time and comment. Please let us know what the problem was in order to assist you.

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miran hotel, dobra hrana, ugodno osoblje, uz more
Hotel se nalazi na kraju setnice, nema prevelike buke automobila, osoblje je preljubazno - od recepcije preko managera hotela koji pozdravlja prilikom dorucka i vecere svakog gosta ponaosob, do cistacica; hrana je preukusna (obilna i raznovrsna kako za dorucak tako i za veceru); iskoristili smo i pogodnost da se pridruzimo vodjenoj turi po gradu koja je bila organizirana od strane hotela. Nema mnogo aktivnosti koje hotel pruza kroz dan, ali svatko si moze izabrati provesti dan oko hotelskih bazena ili na samoj plazi gdje su rezervirane lezaljke za goste. Ukoliko niste od kuce rezervirali neki izlet, na raspolaganju je osoba koja sjedi u predvorju hotela i moze vam preporuciti/organizirati neki izlet. Recepcija radi 24h i stoji na usluzi za svako pitanje. S obzirom da smo mi odlazili iz hotela u 6:30 ujutro, cak su nam organizirali dorucak u 6:00, sto je rijetko moguce dozivjeti.
Response from Marinos Mavromatakis - Assistant General Manager on Apr 10, 2018
Dear Martina, good afternoon and thank you for choosing Sentido Aegean Pearl and for posting this nice review of our Hotel! We are very happy to know that you had a pleasant and relaxing stay in Rethymno, and that you appreciated and enjoyed Aegean Pearl, and the services of our genuinely friendly and hospitable staff! We hope we will see you again some time in the not so distant future! With our best wishes and sunny greetings from Rethymno, Crete!

8/10 Good

stein oivind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant for selg selv
En slik plass som kunne lagt hvor som helst i varme strøk. All Inclusive fungerer bra, maten er ok+ og underholdningen pluss animation team gjør en strålende jobb for å skape god stemning. Pluss for at all innclusive er All Inclusive. Her er ingen overraskelser eller andle tillegg. "Stranden" nede ved havet er så som så, men det gir ihvertfall en mulighet til å bade i havet. Holder du deg på området til hotellet har du en flott opplevelse - men kanskje verdt å kombinere med et par dager i f.eks Rethymnon når du først er på Kreta.

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
la crête une île accueillante
5 FABULEUX JOURS, personnels vraiment très accueillant et cadre de rêve.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent sejour
Hôtel au calme, proche centre, plage privée face à l'hôtel. Personnel professionnel et accommodant (pt dej très matinal possible). Bon positionnement pour découvrir une bonne partie de l'île

8/10 Good

Laury, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel hôtel à conseiller
Réception très arrangeante car nous somme arrives dans la nuit et on nous a donné une chambre des notre arrivée sans supplement

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anbefales på det varmeste
Rommet vi hadde var smakfullt innredet, rent og komfortabelt. Hotellet fremstår som nytt, med opptil flere bassenger, heis, god frokost, smykkebutikk, treningstilbud og gruppetimer, bordtennis, bar, håndkleutleie, sikker parkering, paraplyutleie med mer. Personellet som jobbet ved hotellet var svært serviceminded, selv om vi var sent ute til frokost hver dag og ble sittende lenge over tiden, var det aldri en sur mine å få, og vi ble tatt godt i mot i resepsjonen ved hver minste forespørsel. De ringte rundt og undersøkte for oss om tider og tilgjegelighet ifm en streik vi ble rammet av mens vi var der, og resten av personellet ved hotellet var også hyggelige. Hadde absolutt bodd her igjen, og anbefales på det varmeste!