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Reviews of Grecotel LUX ME White Palace - All Inclusive

5 out of 5
Grecotel LUX ME White Palace - All Inclusive
Kambos Pigis, Adelianos Kampos, Rethymno, Crete Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 57 out of 102 reviews" "
Rating 8 - Good. 30 out of 102 reviews" "
Rating 6 - Okay. 9 out of 102 reviews" "
Rating 4 - Poor. 3 out of 102 reviews" "
Rating 2 - Terrible. 3 out of 102 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Srikanth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay as a family with small children. The entire staff was hard working and always with a smile. Hopefully will be back again.
Stayed 6 nights in Apr 2024

2/10 Terrible

LEOPOLDO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Grecotel LUXME White Palace Team on Nov 24, 2023
Dear Leopoldo,All the team members and hotel's management thank you for taking the time to share your review of your recent stay to our resort.We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests and we are glad when we equally receive sincere feedback from our guests. However, we were most disappointed to learn that you were not satisfied with every aspect of your experience.Above all, we hope you may reconsider your decision and allow us another opportunity to show our strong commitment to service excellence, whenever you travel back to Crete. Warmest Regards, The White Palace team

8/10 Good

Dana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and white decor. Loved the many choices at the buffet. The rooms were nice. Things that could be improved: -towels available at the pool or beach -order pool/beach food by app on iPhone -usb outlets by the bed to charge iPhone Thanks!
Stayed 4 nights in Sep 2023
Response from Grecotel LUXME White Palace Team on Nov 24, 2023
Dear Dana,Your positive feedback about the Resort and Food is deeply appreciated.We would like to inform you that we take your comments under careful consideration and we want you to know that our goal is the constant improvement on the points that each guest mentions.We would love for you to visit us again, in the near future.Warm Regards,The White Palace Team

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and exceptional food. Friendly service
Stayed 7 nights in Sep 2023
Response from Grecotel LUXME White Palace Team on Nov 24, 2023
Dear Ben, Thank you for your kind comment, for us it was a real pleasure that you stayed with us in our property! We are glad to know that your stay to our beautiful resort lived up to your expectations, highlighting the service provided by all staff. Thank you again for choosing Grecotel LUXME White Palace for your holidays. We would love for you to visit us again, in the near future.Warm Regards,The White Palace Team

8/10 Good

Sami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Grecotel LUXME White Palace Team on Nov 24, 2023
Dear Sami, We would like to warmly thank you for choosing our resort for your recent holiday in Crete. Your positive feedback about our Resort is deeply appreciated and we would be honored to welcoming you back in our lovely property. With Kind Regards, The White Palace Team

10/10 Excellent

Antonina

Stayed 7 nights in May 2023
Response from Grecotel LUXME White Palace Team on Nov 24, 2023
Dear Antoninna,Thank you very much for your 5 star rating! We are very happy that you had a great time with us! Looking forward to welcoming you back soon! Kind Regards,Grecotel LuxMe White Palace Team

10/10 Excellent

Jayne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting always kept clean, friendly and inviting staff who go above & beyond. Good facilities for younger children
Stayed 1 night in Oct 2022
Response from The White Palace Team on Nov 1, 2022
Dear Jayne ,We would like to warmly thank you for selecting our beautiful property for your family holiday and for investing the time to share your first hand experience on Expedia. It fills us with so much joy to read how much you enjoyed your stay with us at Grecotel LUXME White Palace and that we made a lasting impression with your first stay. Making our guest going back home delighted is our number one objective and there is no better satisfaction than reading that our teams succeed in this.We would be excited to have you with us again in the near future!Warmest Regards,

8/10 Good

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was stunning Staff was excellent gracious
Stayed 9 nights in Oct 2022
Response from The White Palace Team on Oct 31, 2022
Dear Ana,Thank you for your truly significant recognition.Your positive feedback about the Resort and our attentive staff, is deeply appreciated and has been communicated to all the members of our team, who are humbled by your kind comments.We would be honored to welcoming you back in our lovely property. Kind Regards,

8/10 Good

Haren

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2022
Response from Grecotel LUXME White Palace Team on Nov 24, 2023
Dear Haren, Thank you for taking the time to submit a evaluation here in EXPEDIA regarding your recent stay at Grecotel LUXME White Palace.We look forward to welcoming you back in the near future. Warmest Regards,Grecotel LUXME White Palace Team

8/10 Good

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2022
Response from Grecotel LUXME White Palace Team on Nov 24, 2023
Dear Casey ,We thank you very much for your excellent rating! We hope to have the chance to welcoming back again soon!

10/10 Excellent

Charmaine

Stayed 6 nights in Sep 2022

8/10 Good

Zulfiqar

Stayed 3 nights in Sep 2022

10/10 Excellent

Andrew

Stayed 1 night in Aug 2022

10/10 Excellent

Christin Danielle, Floral Park

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful resort and great for families! Every restaurant was delicious and all staff were kind and attentive! Can’t wait to go back!
Stayed 8 nights in Jul 2022
Response from The White Palace Team on Jul 27, 2022
Dear Mrs. Danielle , We would like to warmly thank you for choosing our resort for your holiday and for taking the time to share your first hand experience on Expedia. We are more than delighted to hear that you enjoyed your stay to our hotel and all our restaurants. But we were more than happy when you mentioned about our staff and their attentive attitude, which we’ve already passed to all members of staff. We would be excited to have you with us again in the near future! Warmest Regards,

10/10 Excellent

Kristin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from the food to the service.
Stayed 5 nights in Jul 2022
Response from The White Palace Team on Aug 6, 2022
Dear Kristin , Thank you very much for taking the time to share your positive review for our beautiful hotel. For us it is a real pleasure that you have selected our property for your vacations! We are glad to know that the service provided by our team lived up to your expectations . We hope to have the opportunity of hosting you again in the near future. Kind Regards, The White Palace team.

10/10 Excellent

laura Fay

Stayed 6 nights in Aug 2019

6/10 Okay

Ben

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Our first and last all inclusive holiday. We booked for a no fuss vacation for guarenteed sun hoping for a relaxing break with good food and good service. The other reveiws lead us to this hotel. This food was very basic only the fine dining and the italian were good but most of the options were sold out if you book a table later than 2000hrs. The asian, greek and buffet were terrible, the greek was embarrassing considering the location. You need to download the app and pre book your nights in the restaurants before arrival as we found 4 of our 7 nights were completely booked and were forced to eat the buffet. When eating you are mostly forgotten so are always needing to get the attention of the servers to ask for a drink. Drinks at the pool are slow and served in paper cups and the cocktails are some of the worst ive ever tasted. The gym us very basic and can still only have 4 people in. Lastly you need to wake uo at 0700hrs as all the sunbeds around the main pool are claimed by 0800hrs and sometimes the guests dont show up to use them for severals hours. We kept an eye of several empty sun beds with towels on and they remained empty until 1300hrs but every time someone mentioned to a pool attendant they would move the belongings. The shower in our room was like a trickle of water meaning we needed to spend so much more time to get the salt and sa d off us. The room was ok nothing special. The whole experience has put us off visiting Greece in the future.
Stayed 7 nights in Jun 2022
Response from The White Palace Team on Jun 15, 2022
Dear Ben, First of all, thank you for posting this review shortly after your recent stay with us, and sharing feedback on what seems to have been an unpleasant experience at our hotel. Please accept our apologies for any inconvenience caused and regarding the points that you are highlighting in your review. We would like to inform you that we take your comments under careful consideration and we want you to know that our goal is the constant improvement on the points that each guest mentions. We are truly sorry to read that overall your stay with us did not meet your expectations. Above all, we hope you may reconsider your decision and allow us another opportunity to show our strong commitment to service excellence, whenever you travel back to Crete. Warmest Regards, The White Palace team

10/10 Excellent

Nikesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for a peaceful relaxing break to sit and do nothing! Large pool area to relax and beach option too Good choice of restaurants & food Staff are friendly and helpful
Stayed 4 nights in May 2022
Response from The White Palace Team on May 11, 2022
Dear Guest, We would like to warmly thank you for selected our beautiful resort for your holidays and for taking the time to share our overall experience. We are more than delighted to hear that you have enjoyed our services and facilities. Here, in Grecotel LUXME White Palace we always strive to keep our guests pleased, as our main asset , is the sincere and warm hospitality , so your kind words for our staff, really strengthen our efforts to continue providing the highest level of services. We do hope to have the opportunity of hosting you again in the near future. Warmest Regards, The White Palace Team.

10/10 Excellent

Rebekah Angelique Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is truly amazing. The pictures do not do it justice! The taxi driver, manager and front of house staff, were very helpful and welcoming. I really had an amazing experience. The room was very clean and spacious. Staff were very helpful and friendly. There was a good variety of food options, which looked and tasted great! The only negative was that the private bungalow pool was dirty however the main pool area was lovely. Overall, I highly recommend this hotel.
Stayed 2 nights in Mar 2022
Response from The White Palace Team on May 2, 2022
Dear Mrs. Desiree , We would like to warmly thank you for taking the time to share your overall impression for our beautiful resort. Here, in Grecotel LUXME White Palace we always strive to keep our guests pleased, as our main asset , is the sincere and warm hospitality , so your positive feedback really strengthen our efforts to continue providing the highest level of services. We are more than delighted to hear that you have enjoyed our services and facilities. We do hope to have the opportunity of hosting you again in the near future. Warmest Regards, The White Palace Team.

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 9 nights in Apr 2022

8/10 Good

Zaneta

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice resort with heated swimming pool, a huge variety of food and excellent service. The facilities and rooms were nice and clean. The kids club is for children of four years and up and it is situated at the very end of the hotel. It was very windy during our stay, so we could not enjoy the beach much. The beach is very small. It was a nice and relaxing stay overall.
Stayed 6 nights in Apr 2022
Response from Emmanouil Rokkas on Apr 18, 2022
Dear Guests, We would like to warmly thank you for taking the time to share your overall impression for our beautiful resort. Here, in Grecotel LUXME White Palace we always strive to keep our guests pleased, as our main asset , is the sincere and warm hospitality , so your positive feedback really strengthen our efforts to continue providing the highest level of services. We do hope to have the opportunity of hosting you again in the near future. Warmest Regards, The White Palace Team.

10/10 Excellent

lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Emmanouil Rokkas on Nov 2, 2021
Dear Guests , We would like to warmly thank you for taking the time to give us your positive rate . We do hope to have the ooportunity to host you again in the near future. Kind Regards, The White Palace Team

10/10 Excellent

Jayne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful complex and stunning views of the ocean. Staff extremely courteous and brilliant with the kids. Will defo be going back!
Stayed 7 nights in Oct 2021
Response from Emmanouil Rokkas on Oct 26, 2021
Dear Guests, We would like to warmly thank you for taking the time sharing your overall impressions for our hotel. Here in Grecotel LUXME White Palace, we always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests, so your nice words for our staff, really strengthen our efforts in order to continue providing the highest level of services. It will be our pleasure to host you again in the near future. We wish you a great winter. Kind Regards, The White Palace Team

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was phenomenal and the food was very very good.
Stayed 6 nights in Sep 2021
Response from Emmanouil Rokkas on Oct 26, 2021
Dear Guests, We would like to warmly thank you for taking the time sharing your overall impressions for our hotel. Here in Grecotel LUXME White Palace, we always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests, so your nice words for our staff and the quality of the food, really strengthen our efforts in order to continue providing the highest level of services. We do hope to have the opportunity to host you again in the near future. We wish you a great winter. Kind Regards, The White Palace Team

10/10 Excellent

Anne Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing - definitely recommend 100%.
This hotel was fabulous in every way and the all inclusive package really is all inclusive, with no limitations on which drinks / restaurants are included etc. We were a family of 4 with our 2 children aged 19 & 16 - we all absolutely loved the whole experience. The best holiday we have had in the last 10 years.
Stayed 6 nights in Aug 2021
Response from Charalabos Gialitakis on Sep 1, 2021
Dear Guests, We would like to warmly thank you for your kind words and your positive feedback regarding your overall impression for our beautiful hotel. Here in Grecotel LUXME White Palace, we always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests, so your nice words really strengthen our efforts in order to continue providing the highest level of services. We do hope to have the opportunity to host you again in the near future. Warmest regards, The White Palace team.

10/10 Excellent

Troy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic - even with a family
Grecotel was absolutely amazing and exceeded our wildest dreams - the air con could have been a couple of degrees cooler - but oh well 😂
Stayed 7 nights in Aug 2021
Response from Charalabos Gialitakis on Sep 1, 2021
Dear Guests, We would like to warmly thank you for your kind words and your positive feedback regarding your overall impression for our beautiful hotel. Here in Grecotel LUXME White Palace, we always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests, so your nice words really strengthen our efforts in order to continue providing the highest level of services. We take into consideration your comment for the air condition and we will try to improve it. We do hope to have the opportunity to host you again in the near future. Warmest regards, The White Palace team.

6/10 Okay

Amanda

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and staff were all excellent, my children felt safe walking around the site without us have in to be with them all the time
Stayed 7 nights in Aug 2021
Response from Charalabos Gialitakis on Aug 16, 2021
Dear Guest, First of all we would like to warmly thank you for your time in sharing your overall impressions by writing this review. Here in Grecotel LUXME White Palace, we always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests, so your nice words for our staff, really strengthen our efforts in order to continue providing the highest level of services. We once again thank you for selecting our resort for your holidays and we do hope to have the opportunity to host you again in the near future. Kind Regards, Charalabos Gialitakis General Manager

8/10 Good

Toby

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Excellent service
Service absolutely fantastic. Communal areas were excellent. Room was a little more tired than expected and some small things like the lack of snacks in the room did not feel 5 star. Overall we were very happy with our stay.
Stayed 6 nights in Jun 2021
Response from Charalabos Gialitakis on Jul 5, 2021
Dear guest, Thank you for choosing Grecotel LuxMe White Palace for your holiday and for having taken the time to post your review. We are really glad to read that you had an beautiful experience at our hotel Thank you very much for your comments! We are looking forward to welcome you back to our hotel . Kind regards, Charalabos Gialitakis Guest Services Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing. We had our honeymoon and the staff was always polite and helpful. The gym is equipped in a good way and the trainer George is very professioal and friendly. Mani from the Animateurs was always there for some games and fun. The whole teqm from reception to pool attendees and servers are outstanding. The room was perfect and clean. We enjoyed our atay and will come back for sure. Big thanks to everyone to make our trip to Greece very special
Stayed 13 nights in Jun 2021
Response from Charalabos Gialitakis on Jul 4, 2021
Dear Guest, We would like to thank you for taking the time to let us know about your experience in Grecotel LUXME White Palace. We would like to thank you for choosing our hotel for your holidays and we do hope to have the chance to welcome you again in our property! Yours faithfully, Charalabos Gialitakis Hotel General Manager

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and fabulous food. It was a shame several of the bars and restaurants were already closed for the season however, despite the hotel being quite full.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Sep 2019
Response from General Manager on Oct 5, 2019
Thank you very much for your 5 star rating! We are very happy that you had a great time with us! Looking forward to welcoming you back soon! Social Media Team Grecotel LuxMe White Palace

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was really dated and not corresponding to the pictures. We left after 2 days even if we paid for the whole week. Not returning
Stayed 7 nights in Aug 2019
Response from Genaral Manager on Oct 6, 2019
Dear guest, we are really sorry to read that the room did not meet your expectations. We have totally 16 room types, we are sure that you can find your favorite one! We really hope to give us another opportunity to welcome you back again to our hotel. Best regards, Social Media Team Grecotel LuxMe White Palace

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Sep 2019
Response from General Manager on Oct 5, 2019
Thank you very much for your excellent rating! We hope to seeing you back soon! Social Media Team Grecotel LuxMe White Palace

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from General Manager on Oct 5, 2019
Thank you very much for your rating! We hope to welcome you back again soon! Social Media Team Grecotel LuxMe White Palace

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from General Manager on Oct 5, 2019
Thank you very much for your rating! We hope to welcome you back again soon! Social Media Team Grecotel LuxMe White Palace

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend / a few tiny bumps but a great stay overall.
Stayed 4 nights in Aug 2019
Response from General Manager on Oct 5, 2019
Thank you very much for your rating! We hope to welcome you back again soon! Social Media Team Grecotel LuxMe White Palace

8/10 Good

Dana

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
TERRIBLE ROOMS GREAT FOOD
THE MAIN PROBLEM ARE THE ROOMS,ESPESIALLY THE GARDEN VEW ROOMS.THEY ARE REALLY ROAD ROOMS,SMALL,VERY NOISY,WITH VIOLENT AC YOU CAN NOT REALY CONTROLL.SO YOU CANT OPEN THE DOOR TO THE BALCONY BECAUSE OF THE NOISE'AND YOU FREEZE,IF YOU SHUT THEM DOWN.THE HOTEL ROOMS NEED URGENT RENOVATION. THE FOOD WAS GREAT,SERVICE AT RESTAURANTS BAR AND THE BEACH EXELLENT,BUT THE ROOMS...REALLY DEPRESING
Stayed 5 nights in Aug 2019
Response from General Manager on Aug 21, 2019
Dear Dana, thank you very much for choosing our hotel for your vacations and also for expressing your opinion here. We are sorry that your room did not meet your expectations. If you had contacted us during your stay, it could have been a pleasure for us to allocate you in a different garden area or propose you different room types we had available. Thank you once again for being with us and we hope to have the pleasure to welcome you again! Charalabos Gialitakis General Manager

8/10 Good

Tom

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms need serious renovation
Stayed 5 nights in Aug 2019
Response from General Manager on Aug 21, 2019
Dear guest, Thank you for being with us and we are happy you enjoyed your stay overall! Looking forward to welcome you again here! Charalabos Gialitakis General Manager

4/10 Poor

Maya

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from General Manager on Aug 19, 2019
We appreciate very much the time you spent to rate our hotel. Please contact our Guest Services Team via reception or What's App Concierge service for anything you may need throughout your stay. We wish you a wonderful stay with us! Charalabos Gialitakis General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from General Manager on Aug 19, 2019
Thank you for choosing our hotel for your vacations and for your rating. We are at your disposal for anything you might need during your stay. We wish you a wonderful and relaxing time! Charalabos Gialitakis General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from General Manager on Aug 17, 2019
Thank you very much for your evaluation! We are looking forward to welcome you back soon! Charalabos Gialitakis General Manager

2/10 Terrible

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were terrible and ccertainly not a 5 star level rooms (3 stars max) . The restaurants were nice but the rest was not what one would expect from a five stars hotel. When we arrived we were furious and request a immediate transfer to their sister hotel caramel grecotel . That was our best move and then we really entered a five stars expectation.
Stayed 10 nights in Jul 2019
Response from General Manager on Aug 15, 2019
Dear guest, Thank you very much for taking the time to write your review for our hotel on TripadAdvisor. We always welcome feedback from our valued guests to help us maintain and improve our product and services. We are really very sorry to read that your room did not meet your expectations, so please accept our sincere apologies. Unfortunately we were fully booked during your stay and not able to provide you with another room of the same category or with one of the other 16 different room types that we have at our hotel. We truly hope to give us the opportunity to welcome you again to our hotel or to another hotel of Grecotel Hotels & Resorts. Wishing you all the best, we remain, with kind regards, Charalabos Gialitakis General Manager

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, yet beach could be more spacy
Service, dining, gym are very good. Beach is not perfect - mixed stones with sand with very limited space for sun beds. I realize that the hotel can do nothing about that. Wifi is not good - I've chosen extra capacity, but still the signal was not strong. Used gym every day - well equipped, in the midday might become too hot. The gym coach is very professional. I also liked connecting to the Guest service desk via Whatsup - that was very convinient. I requested room cleaning to be rescheduled from the afternoon to early morning, which was done immediately.
Stayed 7 nights in Jul 2019
Response from General Manager on Aug 9, 2019
Dear Guest, Thank you very much for taking the time to write your personal review for our hotel. We are very pleased to hear that you have enjoyed in general our hotel and that the comforts and style met your expectations. We would like to thank you for selecting our hotel for your holidays and we do hope to have the chance to welcome you again in our Resort. With very kind regards, Charalabos Gialitakis Hotel General Manager

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
The room we stayed in was a little tired compared to the pictures on website and some minor niggles: no coffee machine, no alcohol or snacks in mini bar, air con bit noisy. Overall had a great time. Staff were really friendly and helpful. Thought buffet was good, not great. Al a carte restaurants really nice, great location by sea. Very hard to get sun beds as people reserve them very early.
Stayed 14 nights in Jun 2019
Response from Grecotel LuxMe White Palace on Jul 19, 2019
Dear guest, thank you very much for choosing our hotel for your vacations. We are happy to read that you had a great time at Grecotel LuxMe White Palace. We appreciate very much your praising words about our staff and the variety of our a la carte restaurants. We regret though to see that some aspects during your stay haven't met your expectations. At Grecotel Hotels & Resorts we always prioritize our guests’ satisfaction and strive to deliver only our best service. Thats why we always welcome feedback from our valued guests to help us maintain and improve our product and services. We truly hope you will give us another opportunity to welcome you back again in one of our hotels in a not distant future. Social Media Team Grecotel LuxMe White Palace

8/10 Good

SianM, London

Traveled with family and small children
Liked: Cleanliness, staff & service
Being next to the beach and a sea to swim in/ snorkel with fish was fabulous; sunsets were breathtaking every evening
Stayed 7 nights in May 2019
Response from Grecotel LuxMe White Palace on Jul 19, 2019
Dear guest, thank you very much for your choosing our hotel for your vacations. It was a great pleasure to have you here with us! We are very happy that you really enjoyed your stay with us! We are looking forward to welcoming you soon! Best regards, Social Media Team Grecotel LuxMe White Palace

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i didn't get my booked room until the 3rd day of my break, their excuse wasn't plausible but my argument went nowhere. Although this did initially cause frustration it didn't spoil my holiday The hotel is very good & the staff can't do enough for you
Stayed 5 nights in May 2019
Response from Grecotel LuxMe White Palace on Jul 19, 2019
Dear guest, first of all we would like to thank you for choosing our hotel for your vacations. We are very happy to read that although the inconvinience caused to you due to a booking mistake, we tried our best, and your stay with us was both enjoyable and relaxing. We would like to inform you that at Grecotel Hotels & Resorts we always prioritize our guests’ satisfaction and strive to deliver only our best service. We are looking forward to welcome you back again in the near furture. Best regards, Social Media Team Grecotel LuxMe White Palace

10/10 Excellent

Dimitrios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreaming of my next visit! #cretanbeauty
A truly remarkable stay! Highly highly recommended. Full board/all-inclusive stay is well worth it! Great nightly entertainment too :)
Stayed 4 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2018