2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Le Relais de LHermitage

3 out of 5
Le Relais de LHermitage
L'Hermitage, Avenue de la Mer, St Gilles-les-Bains, Saint-Paul

Reviews

7.4

Good

Rating 10 - Excellent. 60 out of 354 reviews" "
Rating 8 - Good. 153 out of 354 reviews" "
Rating 6 - Okay. 103 out of 354 reviews" "
Rating 4 - Poor. 27 out of 354 reviews" "
Rating 2 - Terrible. 11 out of 354 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Petra

Liked: Cleanliness, staff & service, room comfort
Fun holiday!
Lovely hotel. Friendly staff, good food, excellent location. Family room for 4 people is a bit small. Averall though, good value.
Stayed 9 nights in Jun 2018
Response from The team of the Relais de l'Hermitage on Jun 28, 2018
Hello Petra, Thank you for recommending our hotel to visit Reunion island. We are sorry for not being able to respond to your expectations on the size of your room. indeed, our rooms are all 25m². But we offer the accommodation for children under 16 years old. Glad to see you soon.

2/10 Terrible

Sanj, Mauritius

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom - not clean, black moisture traces in between tiles. Broken soap tray. Cockroach presence. Hotel needs serious renovation. First stay was some years back. Conditions are still same . No improvement since its renamed as le relais de l'hermitage. For current price paid, one can find better hotels in the neighbourhood.
Stayed 2 nights in Apr 2018

6/10 Okay

CL, England- South East

Liked: Cleanliness, property conditions & facilities
A tropical paradise but fluent French is essential
Lovely hotel, near a beautiful beach. The gardens were lovely, the swimming pools were brilliant. There were plenty of sun loungers to relax on, and it was right next to a safe sandy beach. As an English woman travelling with my teenage daughter, but without a man I felt ignored and overlooked, and on a couple of occasions it was assumed by hotel staff that I was a member of a larger party. Very little English was spoken, even by the "English speaking" staff. At check in we were given our key and told to keep walking up the corridor. We weren't told where anything was. There was a direct access to the beach through a coded gate, we only worked this out by watching other people. We asked for the code at reception, but then couldn't work out what to do so continued to go the long way round until another guest showed us. We then directed other confused guests. I had asked for a non-smoking room- it wasn't. I would have liked non-feather pillows, but asking for them was way beyond my basic level French. Food in the hotel was limited and expensive but there were lovely shops and bars close by. On the day before we left I was told by a receptionist that they had no info on my booked shuttle back to the airport- they did, they had just assumed I was with someone else so had put it aside. Beautiful hotel but communication is dire. A simple welcome pack- in any language would make such a difference.
Stayed 5 nights in Dec 2017
Response from RELAIS DE L'HERMITAGE on Jan 8, 2018
Hello, Thank you for your opinion. we are pleased to see that you enjoyed our establishment and its location. Nevertheless, we are sorry to read that the communication has been complicated and we apologize. It is true that all of our staff do not speak English well and we are sorry to see that you did not have all the information to make your stay as good as possible. We take note of your idea on welcome booklet in English to facilitate the reception. Looking forward, The relay of the Hermitage.

6/10 Okay

Jenni, Finland

Liked: Cleanliness, property conditions & facilities
Nice hotel close to beach
Hotel close to beach where you can swin without fear of sharks. "Family room" for three adult friends was too small with an annoying air conditioning that couldn't be adjusted any way. Not many in staff spoke English and knowledge of excursions was weak although they are being advertised at hotel wall. Breakfast buffet was full of birds eating whatever they could get.
Stayed 6 nights in Nov 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort

10/10 Excellent

Hilly, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very close to beach and quiet
lovely walks along the beach where joggers, walkers, horse riders and car share the roads peacefully and quietly - like magic

8/10 Good

Sarah, Mauritius

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely area, close to beach and shops
We stayed overnight at this hotel the room was clean and comfortable and had a view over the pool area and out onto the ocean, the location was excellent close to the shops and to the beach. Breakfast offered great choices and all fresh fruits. The staff were helpful and even opened our bottle of wine which we bought at the shops without a problem. The only thing I would say is that the hotel needs a little bit of upgrading on the maintenance but still I would stay here again and would recommend this hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reunion is not a tropical island getaway
Really long time to check in - 20 mins + Evening buffet - nothing special Cheesy disco if you like that sort of thing Service very slow in general - when you're thirsty ... Room didn't stink of cigarettes - bonus :) Comfortable mattress Why on earth do Europeans like square pillows ??! no other pillow shapes available Pool guy (you know who you are) hitting on anything that moved Breakfast - good selection and the birds get to enjoy it too

6/10 Okay

jirajl, Prague

Liked: Cleanliness, room comfort
A nice choice
The resort offers standard accommodation close to the beach. The location is in the tourist area with shops, bars, beach facilities etc. Busy during weekends as locals use the beach for family picnics. Good for families. Not every employee can speak English and sometimes it was hard to communicate with them - for example missing daily menu in English. Need to improve the service. For example check-in was very poor because the front desk lady could not speak English. She made so many mistakes and did not inform us about important details. On the other hand their colleagues were very helpful (Sebastian and others).

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Pools
Nice hotel Large grounds and two pools A little past its heyday, but good value

8/10 Good

L, Hong Kong

Liked: Staff & service, property conditions & facilities
Comfort Hotel that next to a beautiful beach
It's very convenient to the beautiful beach, with helpful staffs, but there is some little insects (something like ants) in the room. Overall, it's a nice hotel!

4/10 Poor

sylvie

Traveled with group
Disliked: Staff & service, property conditions & facilities
Hôtel vieillissant Personnel pas très aimable Pot d accueil un thé 😂
Stayed 2 nights in Apr 2024
Response from le Service Communication du Relais de l'Hermitage on Apr 19, 2024
Bonjour Madame, Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes.Nous prenons note de votre remarque concernant notre pot d'accueil qui est effectivement un thé glacé maison.Cordialement

8/10 Good

Thierry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel agréable et très bien situé. Seul bémol la literie n'est pas confortable.
Stayed 13 nights in Feb 2024

8/10 Good

Marie

Stayed 5 nights in Dec 2023

6/10 Okay

Seif

Stayed 1 night in Dec 2023

8/10 Good

NATHALIE

Traveled with family
Liked: Cleanliness, property conditions & facilities
Séjour agréable hôtel propre, bien entretenu. Par contre chambre côté parking bruyante, bruit de motos toutes les nuits.
Stayed 3 nights in Dec 2023

8/10 Good

Jean Christophe

Stayed 1 night in Dec 2023

8/10 Good

Carlos

Stayed 4 nights in Nov 2023

6/10 Okay

Dominique

Liked: Cleanliness, property conditions & facilities
Moyen
Séjour convenable mais aurait pu être mieux. Car à notre arrivée pas de boissons d’accueil seulement une bouteille d’eau offert et lors du petit déjeuner pas de verre. Manque de communication avec informatique ce n’est plus la même chose, vraiment dommage car hôtel faut qui est le contact relationnel très important
Stayed 1 night in Nov 2023

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, room comfort
Très bon séjour
Parfait beaucoup de choix pour le petit déjeuner, comme dans dans les commentaires précédents les chambres ont besoin de rénovation
Stayed 2 nights in Nov 2023

6/10 Okay

Dominique

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel besoin d'un rafraîchissement en général
Stayed 1 night in Nov 2023

8/10 Good

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable sejour passé dans l'hôtel. Rien à redire.
Stayed 14 nights in Oct 2023

4/10 Poor

Dominique

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fuir
Chambre délabrée, peinture sale, sanitaire qui laisse à désirer. On ne reviendra pas
Stayed 3 nights in Oct 2023

6/10 Okay

Imanache

Traveled with partner
Disliked: Amenities, property conditions & facilities
Le cadre est excellent mais les chambres mériteraient des rénovations.
Stayed 1 night in Oct 2023

10/10 Excellent

guillaume

Liked: Cleanliness, staff & service, room comfort
Idéal pour séjourner en bord de mer
Bel emplacement. Très bon service, les chambres sont viellissante...idéal pour séjourner a l hermitage
Stayed 4 nights in Oct 2023

6/10 Okay

Nadège, Sainte Clotilde

Traveled with family
Liked: Cleanliness
Hôtel vieillissant, toujours le même petit déjeuner mais pas mauvais. Chambre à remettre au goût du jour.
Stayed 3 nights in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

CORRE

Traveled with family
Liked: Cleanliness, staff & service, amenities
Ras
Stayed 2 nights in Aug 2023
Response from L'équipe du Relais de l'Hermitage on Aug 24, 2023
Bonjour Madame Corre,Un grand merci pour ce commentaire simple et précis !Nous sommes ravis d'apprendre que votre séjour a répondu à vos attentes.Au plaisir de vous revoir très vite au Relais de l'Hermitage Saint-Gilles

6/10 Okay

samy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Riviere

Stayed 2 nights in Aug 2023

10/10 Excellent

vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel paisible avec un jardin extraordinaire..
Accueil prévenant et agréable, hôtel avec jardin très grand et magnifique, accès direct à la plage en traversant une « pinède » extra… les moins: une piscine chauffée mais qui mériterait une rénovation, les espaces communs de l’hôtel (couloirs notamment) sont très vieillots.. mais l’hôtel dégage une tranquillité bienvenue et apaisante… j’y retournerai !
Stayed 7 nights in Aug 2023
Response from Relais de l'Hermitage Saint-Gilles on Aug 23, 2023
Bonjour Vincent,Merci pour votre commentaire. Nous sommes ravis que vous ayez appréciés votre séjour dans notre établissement. Nous prenons également en compte vos remarques constructives et espérons vous accueillir de nouveau prochainement afin de vous offrir une expérience encore plus agréable.

6/10 Okay

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

olivier

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Le personnel est accueillant et arrangeant L’extérieur est le point fort de cette hôtel même si il demande du rafraîchissement L accueil de l’hôtel donne envie, mais passé dans les circulations donnant aux chambre le contraste est saisissant…du plafond au sol toute est usé par le temps. Les mauvaises odeur sont camouflées par des diffuseurs de parfums… Excrément de chat dans notre couloir … La chambre était spacieuse et la literie très confortable, la salle de bain pfff voir les commentaires des autres. Dommage, je ne pense pas que nous reviendrons un jour
Stayed 2 nights in Apr 2023

10/10 Excellent

CORRE

Stayed 2 nights in Feb 2023

8/10 Good

MARIA BEATRIZ

Business traveler
Liked: Staff & service, room comfort
Voyage d affaires. Service en général correct. Petit déjeuner - variété mais peu de quantité (remplissage constant). Les chambres sont correctes mais la salle de bain une catastrophe. Des fruits d eau de l' étage supérieur et tâches de moisissure dans la douche.
Stayed 5 nights in Jan 2023

8/10 Good

Marie-Pierre

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repas
Notre séjour c’est bien passé, juste le repas du soir qui était trop cher pour 4 personnes
Stayed 1 night in Feb 2023

4/10 Poor

PRUGNIERES

Stayed 1 night in Dec 2022

10/10 Excellent

Eliabeth

Stayed 1 night in Aug 2022

6/10 Okay

pierre

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hôtel très bien situé..mérites une rénovation ....
Stayed 2 nights in Aug 2022

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

6/10 Okay

Jean Luc

Disliked: Cleanliness, room comfort
Le séjour s’est bien passé dans l ensemble. Dommage que l‘eau de la piscine était froide dû coup on n’a pas pu profité. Remettre en place le cocktail de bienvenue.
Stayed 1 night in Jun 2022

8/10 Good

annie claude

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Clarisse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Magali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je recommande
Hôtel sur le lagon, jardin luxuriant, 2 piscines, tennis, buffet le soir et le matin et restaurant le midi. Personnel très agréable, hôtel bien tenu et propre. Je recommande
Stayed 1 night in Apr 2022

4/10 Poor

Peschard

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouaaaa ! Les chambres sont dans un sale état pour un établissement qui facture 150 euros la nuit !!! Site exceptionnel mais hôtel à refaire complet
Stayed 1 night in Apr 2022

8/10 Good

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon sejour personnel bien petit dej copieux je reviendrai en famille
Stayed 2 nights in Mar 2022

8/10 Good

Linda

Stayed 1 night in Mar 2022

8/10 Good

bruno

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon sejour
Tres bon séjour Personnel tres aimable et aux petits soins.
Stayed 4 nights in Mar 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Dans l'ensemble tout a été super,petit dejeuner copieux et variées pour tout les goûts,piscine spacieuse et entretenue.Juste l'accueil a revoir auprès de certaines personnes de l'équipe et la chambre pas aussi belles et fonctionnel qu'en photo... bien qu'on y es rester que pour y dormir.
Stayed 2 nights in Mar 2022