Ratings based on 218 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice and new

Posted Mar 30, 2014
Cons: bring in the waffle iron
The hotel was beautiful. I stayed with my daughter who is 18 and there was family above us and they walked heavy and the children ran around until they put the kids to bed. The breakfast was fabulous, except no waffles. We even overheard others wondering where the waffle maker was. For those of us who travel we like our waffles. Other than that, it was lovely, and staff were great.
Comment from
Jan 1, 2014
Dear Guest, Thank you for the review of our hotel. I appreciate reading your comments as I’m sure others will as well. Please accept my sincere apologies for the noise from the guest above. My hope is that they were doing their best to be quiet. As you travel and if you experience this again please let the front desk know and they will commonly try to accommodate by moving your room if possible. Our waffles are wonderful and I’m sorry that you didn’t get them during your stay. SpringHill Suites as a brand just spend a year gathering opinions about their breakfast. They concluded they should improve their offerings by adding among other items more topping for cereal and oatmeal, Greek yogurt, cut breakfast meats and cheeses, and fresh cut fruit. Waffles are now provided on weekends as other options such as the fresh fruit are offered during the week. I’m glad you enjoyed the breakfast and I appreciate your feedback. I will pass it along the next time I’m asked to give brand feedback on the breakfast. We anticipate your return the next time you’re in town. Safe travels to you! -Joseph Sybrowsky General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel Rexburg

Posted Feb 15, 2014
It was very clean, quiet and comfortable.Would stay here again. Hotel staff were very nice and friendly.
5 out of 5
Recommended
for Personal Event
by ken from utah

This traveler left a rating score only Posted Jan 19, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 15, 2014 on Hotels.com
5 out of 5
Recommended
by A verified traveler

Posted Jan 13, 2014 on Hotels.com
We enjoyed it very much and will definitely stay again!
5 out of 5
Recommended
by A verified traveler

Posted Jan 5, 2014 on Hotels.com
New hotel, some of the ac/heating units don't work right. First night there we had little sleep because of noise from the unit, staff quickly changed our room and made sure we were comfortable. Decent breakfast.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 4, 2014
Pros: Good location to the temple and Brigham Young University Idaho.
The room was comfortable and clean. The breakfast was very good and appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 3, 2014
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern california

This traveler left a rating score only Posted Jan 2, 2014
2 out of 5
Recommended
by family of 5 from Iowa

Very strange design

Posted Jan 1, 2014 on Hotels.com
We didn't like the layout of the suite rooms... Very hard to get ready in that room...All the bathroom doors were privacy glass... and not enough dressers to put your clothes.. and you couldn't use the bathroom light at night without waking everyone in the room up. The food was not so good. The beds were hard and scratchy. Sorry. We stayed in a lot of hotels this week and this was very uncomfortable.