Ratings based on 653 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Consecon Ontario Canada

Modern comfortable hotel.

Posted May 21, 2015
Pros: The excellent reception staff!
Cons: I would suggest is that they know a bit more about local buses as it took us awhile to figure out that the #14 bus stopped close to the hotel.
Location: The Hop on Hop Off bus is an excellent way to see the city and the pass is good for 24 hours.
The reception staff were most helpful throughout our stay. After on overnight flight, Rebecca helped us by giving us an early check in. When there was a room issue due to a severe storm and rain, Aevor quickly facilitated a change of rooms at 3 AM. Whenever we needed to book a tour or needed help the staff was always quick to help. The staff speak excellent English. The one thing I would suggest is that they know a bit more about local buses as it took us awhile to figure out that the #14 bus stopped close to the hotel and was most useful after using the hotel's excellent shuttle to get to get to the city center. Also the Hop on Hop Off bus is an excellent way to see the city and the pass is good for 24 hours. It drops off and picks up at the Hilton which is only a block from the Grand.
2 out of 5
by A verified travelerfrom London

Disappointing

Posted May 20, 2015
The reception staff here are fantastic, so friendly and helpful, that I feel bad writing a bad review, but there are a few fundamental issues with this hotel. The main thing is the distance from the city centre - it is FAR! Further than the description on Expedia or the hotel website suggests. It's at least a twenty minute walk, which, when you can cross the whole city in about half that time, doesn't really count as 'close'. The information on the shuttle bus is also misleading as it is only three times per day, one way - you have to make your own way back. Otherwise the rooms were nice and clean, though everything seems a bit tired - our bedsheets were quite worn and bobbly so we had to ask to have them replaced. The other big issue was that during our stay one of the hotel's reception rooms had been hired out for a party which played blaring rock music until gone 3am - so loud it kept us awake even through earplugs. Over repeated calls and complaints the staff were as helpful as they could be given they couldn't really do much, and gave us some vouchers to try and make up for it, but really this should never have happened and it ruined a day of our trip because we were so exhausted. The management seriously need to consider properly soundproofing their function rooms or not making these kinds of bookings as it is unacceptable to put paying guests through this kind of thing - we could have had a cheap room above a bar right in town and probably slept better!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Thoroughly modern and friendly large hotel

Posted May 18, 2015
Pros: Very comfortable, plus cheerful, attentive service of a standard unusual in large modern hotels.
Cons: They're a bit mean with the number of tea bags in the room. Otherwise no complaints.
Location: It's around 2km from the centre of town, but the tours round Iceland have pick-ups at the hotel, which makes everything easy.
Very friendly and helpful smiling staff. Excellent restaurant - very good and large choice at breakfast; pricey for dinner (but that's always true for Iceland). Comfortable rooms with reliable Internet access. My only reservation is its location, which is a long walk from the city centre.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Enjoyed our stay

Posted May 12, 2015
We arrived late in the evening and found our room to be most adequate. The staff was knowledgable but a little les than cordial. However, the day time staff we encountered during the next two days was most helpful and friendly. We were always greeted with a smile. The hotel has a very international flavor as we met staff and guests from many parts of the world.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bristol, UK

Memorable stay

Posted Apr 28, 2015
Pros: Friendly staff, cleanliness and beautiful foyer.
Location: 25 minute walk to downtown or use shuttle bus.
Whilst a good walk to downtown, I cannot fault the hotel. The staff were excellent and sorted out any problem promptly with a smile. Only slight drawback was the location but we didn't mind the 25 minute walk to downtown through shopping streets. There is a shuttle bus from hotel several times a day if you don't want the walk.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Norge

Fint hotel litt utenfor sentrum

Posted Apr 21, 2015
Hadde oval weekend der med 2 venninner. Veldig bra service fra vi kom inn dørene. Oppgradering av rom uten ekstra kostnad. Veldig behjelpelige med å reservere bord og booke utflukter. Hyggelig og varm atmosfære. Utmerket spa☺
5 out of 5
Recommended
for Everyone
by A verified travelerfrom sauchie, scotland

Clean welcoming hotel

Posted Apr 20, 2015
Pros: Comfortable, and welcoming
Location: Just outside downtown Reykjavik but within easy walking
2nd time at the Grand, clean very welcoming hotel, would go back there.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle

Great hotel!!

Posted Apr 18, 2015
Great place, good breakfast, downtown shuttle, great service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean, modern hotel

Posted Apr 17, 2015
Very nice stay at the Grand, I missed out on the free voucher they gave me to go to enter the spa so make sure you take advantage of that. Nice lobby to have a drink too. Attractive ladies at the front desk :)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2015
Great experience, shuttle 3x a day to city center (2 miles from there), outdoor city pool close to the hotel.