Ratings based on 332 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by Warrenfrom upstate NY

Good place for a stopover in Iceland

Posted Jan 24, 2015 on Hotels.com
This is the third time we have stayed at this hotel over 18 years and it is always good. The breakfast buffet covers all bases. The hotel staff is very accommodating and allowed us to check in at 9:00 am after our overseas flight. The only downside is that they could use some remodeling to the rooms as they seemed worn. We will likely use this hotel again.
2 out of 5
by A verified travelerfrom Hull, UK

Shabby 2-3 Star Hotel

Posted Jan 8, 2015
Booked a supposed 4 star hotel for my wife's 50th and decided to push the boat out for a Junior Suite. Upon exiting the 6th floor lift, someone had kicked in a 1m diameter hole in the glass doors, which was still there when we left 3 days later. Upon walking down the corridor all the room doors had worn patches in several places, combined with all foot bottoms peeling or warped. Entering the room, there were deep gouge marks in the wall, a 2m section of warped and blistered skirting board was coming off the wall with the wallpaper attached. The paint around the windows was flaked off or missing due to the damp around it and wallpaper was peeling in places too. After returning to the lobby and asking if their were any better rooms or if we could upgrade the manager said in his opinion there were no better rooms, although he said a smaller business room might be ok. After taking a look at this, this was no better, with chips out of the table and chairs evident. I emailed the hotel to make a special cake prior to arriving, they knew nothing about it and didn't offer to make one. The pay to watch tv service was out of action and the remote didn't work properly. There were also two top opener windows that I couldn't close and which kept us awake the first night us to a howling gale. When I reported this the next morning they sent someone up, who just rammed a towel in the jammed opening, which stifled the wind slightly! On the + side the breakfast selection was good. Stay away!
2 out of 5
by A verified travelerfrom San Francisco, CA

The Worst On Hospitality Industry

Posted Jan 6, 2015
As I explained on my previous review, this stay was by far the worst customer service I have ever had by front desk agent in a hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

The location close to the main city was great.

Posted Jan 4, 2015
Pros: It was modern and warm in design with many friendly services to please most anyone.
Cons: The service in the first floor dining room was understaffed but the people did their best for us.
Location: The location was great for us to walk to the center where there were wonderful restaurants, museums, shopping, and the waterfront with ships.
We especially loved the New Year's function at the hotel. It was perfect with food, entertainment, trip to a bonfire, toasting with Asti, and fireworks. The breakfast buffet also was something we really enjoyed because of all the food offerings for any taste.
5 out of 5
Recommended
for Families
by A verified traveler

great vacation

Posted Dec 31, 2014 on Hotels.com
Had a wonderful time!
5 out of 5
Recommended
for Families
by Michele

This traveler left a rating score only Posted Dec 21, 2014 on Hotels.com
4 out of 5
Recommended
for Families
by Christianfrom Stabekk

Langweekend i Reykjavik

Posted Dec 16, 2014 on Hotels.com
Veldig bra gourmet restaurant i topp etasjen. Flott utsikt. Veldig bra service ved bookingen (av utflukter). Bra pris per overnatting, men alt for dyr frokost, ca 200 NOK per Pers og dag. SPA område i det minste laget. Litt langt å gå til sentrum - 20 min. på vinteren.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Dec 9, 2014 on Hotels.com
3 out of 5
Recommended
for Personal Event
by Flemming

This traveler left a rating score only Posted Nov 28, 2014 on Hotels.com
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Passable

Posted Nov 18, 2014 on Hotels.com
The room was clean for the most part, however the shower was in need of a good cleaning. It is just a short 10 minute walk to the BSI and to the harbor.