Ratings based on 155 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom norwich uk

Not the standard i was expecting.

Posted Nov 15, 2014
Pros: Breakfast and evening buffet very good. All staff very polite and helpful.
Cons: Management should take a trip to the Radisson Blu hotel in Shanghai to see how to prepare rooms.
Location: Short walk to town center/ bus stops close to hotel/30 minute walk to reykjavik domestic airport and fly bus terminal. Tourist office in hotel.
Nice hotel until you enter your room what a let down,stained carpet,tatty torn wallpaper,rubbish pillows,windows do not shut correctly, bathroom door damaged as though somebody had been trying to force entry with a screw driver,no iron or ironing board supplied .Stopped 3 nights room not cleaned once. Constant noise from cranky lift mechanism which is near side entrance. Reading back through trip advisor comments these are long standing problems that are not being rectified.
4 out of 5
for Everyone
by A verified travelerfrom D, Astoria OR

great breakfast, slow bar service, helpful staff

Posted Sep 30, 2014
There for a convention and lots of meeting places. Love Iceland!
3 out of 5
for Families
by Mfrom USA

Tired Hotel

Posted Aug 11, 2014 on Hotels.com
Hotel definitely needs a facelift. Clear that it is missing overall maintenance on the exterior (it looks closed from the outside and as if the parking area or landscaping has been let go for years - huge hole in front not helpful to create a welcoming appearance) and in the rooms - sink that didn't drain, sheets that were picked and worn, huge scuff marks on the walls, random TV cabinet in the room unused - TV on the wall. Clean, but sparse. Location is a convenient walk to downtown and is quiet with plenty of parking. Hotel staff was helpful, but, like the hotel, a litte run down - you had to work to find someone at the front desk and they could not even provide directions back to the airport with confidence. OVerall, its adequate if you need a bed after a long day of touring. It does feel more like a dorm for the university across the street. Does not live up to the Radisson name - Radisson should put the money in to overhaul this hotel or sell it - its not worthy of the brand.
3 out of 5
for Business Travelers
by Michael Twomeyfrom Ithaca, NY, USA

Expensive and Spartan, but try the buffet dinner

Posted Aug 7, 2014 on Hotels.com
This is supposed to be one of the best hotels in Reykjavik. But our room was spartan in its decor. There were no tissues in the dispenser, and one of the robes had had its cinch cut in half, making it useless. Not major problems, but for what the Saga charges per night, you shouldn't have any problems at all. The Grillid restaurant on the rooftop is superb; but for a relatively goof meal at a good price (good for Reykjavik), try the buffet in the Skrudur dining room on the ground floor. The breakfast buffet is varied and good. It's a 10-minute walk to the center of Reykjavik, and the Flybus will drop off/pick up for an extra fee--just make sure to pay in advance online or at the airport.
2 out of 5
by A verified traveler

Smallest single bed since college dorm days

Posted Jul 16, 2014
Pros: Location is good if you have a car, free parking. Staff very helpful. Coffee pods in rooms. Good bedside reading lights, big windows with view.
Cons: More staff. New towels and bed linens.
Location: Quiet area, close to National Museum. Next door to multi-screen movies theatre. HUGE grassy area in front of hotel for kids to run.
1 out of 5
for Overnight Stay Before Destination
by Barbarafrom Virginia

Uncomfortable room

Posted Jul 15, 2014 on Hotels.com
This was the least comfortable night on our 14-night trip. The windows seemed to have magnified the sunshine to heat the room to an outrageous level. It had to have been over 90 degrees in there. But there is no air conditioning nor do the windows open. Just a little fan to try to cool us off. And the shower gave us the option of scalding hot with water pressure or a small drip of cool water - nothing between. We're glad we did not linger more than one night!
2 out of 5
for Business Travelers
by A verified travelerfrom US

Staff service needs improvement

Posted Jul 2, 2014 on Hotels.com
I stayed in the hotel for a business trip. This 4-star hotel needs much improvement. The house service forgot several items such as facial tissues and shoe shine box, I had to call to get those items twice. The so-called queen bed was two-twin beds put together and uneven. The reception staff were poorly trained and mishandled my shuttle pick up. However, the breakfast was good.
4 out of 5
for Everyone
by A verified traveler

enjoyed it, great for business

Posted Jun 25, 2014
Pros: appearance
Cons: sauna, free spa
Very Nice hotel, Pretty, elegant. I went for business... wish i could have enjoyed it more
3 out of 5
for Personal Event
by Toadrunnerfrom UK

Good location

Posted Jun 19, 2014 on Hotels.com
The hotel was easy to find and lots of parking available. The room was a little small and getting tired. Breakfast was extensive but the hot food was not hot. Short walk to the centre of town with a range of restaurants.
2 out of 5
by A verified travelerfrom Iowa

Location nice, hotel rooms not so much...

Posted Jun 18, 2014
Pros: The hotel lobby and restaurant
Cons: Rooms have recently had some water damage... quite evident in hallways, doors and rooms... renovations slowly underway
Location: The location in Reykjavik is good
The hotel lobby and restaurant aren't bad. The location in Reykjavik is good. However, the rooms have recently had some water damage... quite evident in hallways, doors and rooms... renovations slowly underway. Until that's completely dealt with and newer, I would not stay here again.