Ratings based on 77 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
97% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lebanon, Tennessee

Extremely Nice Hotel

Posted Jan 20, 2015
Pros: I really liked the location of the hotel since it was very close to my daughter's apartment complex there.
Cons: No improvements needed
Location: There were lots of nice restaurants nearby and fun places to shop.
The Fairfield Inn & Suites was a wonderful hotel that provided a delicious breakfast for us each morning, and the room was extremely comfortable. The room contained a refrigerator and microwave oven which is quite unusual at most hotels. My husband and I enjoyed everything about this hotel!
Comment from Hotel Management
Jan 21, 2015 by Sarah, Hotel Management
Dear Karen, Thank you for taking the time to complete a survey regarding your recent stay. We appreciate your feedback. We are very glad to hear that your stay was pleasant. We strive to make the experience of every guest great while staying with us. Thank you for your feedback, and again, thank you for choosing to stay with the Fairfield Inn & Suites Columbus - East.
3 out of 5
by A verified travelerfrom New York

Currently being renovated

Posted Jan 6, 2015
Pros: The hotel employees were very friendly and the breakfast was great. The bed was comfortable.
Cons: The hotel really does need updating but perhaps they shouldn't put guests so close to where they are renovating.
They were painting during our stay in the rooms on our floor, actually, right next door. There were drop cloths in some of the doorways and the rug in the hallway was a mess. The smell of paint was very strong in the hallway and in our room. Our television didn't work and they really need to replace the towels! They were pretty worn and some were not even white. The room was pretty clean except there was some kind of white powder on the upolstered chair.
Comment from Hotel Management
Jan 10, 2015 by Sarah, Hotel Management
Dear Sharon, Thank you for taking the time to complete our survey. We appreciate any and all feedback from our guests. I am very sorry your stay was not great as we strive for. We are currently going through a full renovation in order to make every guest's stay more inviting and up to date. We are certainly looking into the issue of being put on the same floor as renovation. We certainly will be taking this into consideration in order to assure this issue does not happen again. Thank you again for choosing to stay at the Fairfield Inn & Suites Columbus - East.
3 out of 5
Recommended
for Everyone
by A verified traveler

Usually a very nice hotel

Posted Dec 28, 2014
Pros: I was able to get a very good price on the room.
Cons: Something in that room needs to cleaned...the heating/cooling unit or something to keep it from smelling musty.
I stayed at this hotel before and have always had a good experience. However, this time..not so much. The room smelled musty, the bedding...sheets and pillowcases...did not smell fresh and clean. And a very large centipede crawled across the bathroom floor. The front desk staff didn't seem to concerned about these issues, and while they agreed to spray the room...no room charge credit of any kind was offered.
Comment from Hotel Management
Dec 29, 2014 by Sarah, Hotel Management
Dear valued guest, We are very sorry to hear that your stay was not exceptional. We always strive to make every guest feel great while staying at our hotel, and unfortunately we have not done so for you. We have been informed of the situation in your room, and it has been isolated. We do thank you for staying with us, and again apologize for your stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

The staff was exceptionally friendly and kind

Posted Dec 8, 2014
Great stay for the price - room was clean, staff was great, even when we managed to spill a drink on the lobby floor. Didn't stay long enough to check out the pool or exercise room, but what we saw looked great.
Comment from Hotel Management
Dec 30, 2014 by Sarah, Hotel Management
Dear valued guest, Thank you for taking the time to complete our survey. We appreciate any and all feedback. We are so glad to hear that your stay was great. We strive to make every guest feel at home when they stay with us, and we are delighted to hear that your stay was great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2014
Clean rooms and super friendly staff. Walls are paper thin, could hear our neighbors as if they were in the room.
Comment from Hotel Management
Dec 8, 2014 by Sarah, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete a survey for our hotel. We appreciate your feedback, and are so glad to hear that your experience with us was so good. I do apologize for the noise from your neighboring room. We will certainly be looking into fixing this problem as we begin renovations starting in January. Thank you for bringing this to our attention.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, easy access to shopping and dining

Posted Nov 23, 2014
Easy access off IR-70, close to shopping and dining. Rooms very comfortable and clean. Would recommend to those seeking comfort and clean room. Staff friendly and helpful.
Comment from Hotel Management
Nov 26, 2014 by Sarah, Hotel Management
Dear Valued Guest, Thank you for your response to our survey. We appreciate your feedback. We are very glad to hear that your stay was enjoyable, and hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2014
The room was very clean and comfortable. The staff was super nice and helpful. STAY HERE if you want to have a good hotel.
Comment from Hotel Management
Nov 23, 2014 by Sarah, Hotel Management
Thank you for taking the time to complete our guest survey. We appreciate any and all feedback, and we love to see that our guests enjoyed their experience with us. We are certainly thrilled to share your response with all of our staff. Thank you again for choosing to stay with the Fairfield Inn & Suites Columbus-East. We certainly hope to see you again someday.
5 out of 5
Recommended
for Couples
by joey

Posted Oct 12, 2014 on Hotels.com
Comment from Hotel Management
Oct 16, 2014 by Sarah, Hotel Management
Dear Joey, Thank you for taking the time to rate your stay with us. We appreciate your feedback. We are glad to see that you enjoyed your stay with us. We strive to make every guest feel at home. Thank you, come see us again.
5 out of 5
Recommended
by Chrisfrom IN

Posted Oct 9, 2014 on Hotels.com
Nice Hotel, Great service
Comment from Hotel Management
Oct 16, 2014 by Sarah, Hotel Management
Dear Chris, Thank you for taking the time to rate your stay with us. We appreciate all feedback from our guests. We are very glad to see that you enjoyed your stay with us. We strive to make every guest feel at home while staying with us. We hope to see you again in the near future.
5 out of 5
Recommended
by A verified traveler

Posted Sep 26, 2014 on Hotels.com
Comment from Hotel Management
Sep 30, 2014 by Sarah, Hotel Management
Thank you for your rating. We appreciate the feedback.