Ratings based on 101 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
98% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom columbus,oh

excellent stay

Posted Apr 13, 2015
Pros: staff was courteous
Cons: n/a
Location: great location
An awesome experience! very clean hotel would recommend to a friend
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel close to places to eat and shop

Posted Apr 8, 2015
Staff was really nice, and our room was very clean
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

review

Posted Mar 29, 2015
Pros: location
Cons: a bit outdated and the beds where not very comfortable
Location: hotel is in a nice area and close to shopping and resteraunts
hotel was clean, staff was kind and courteous. this location is close to many shops and resteraunts
Comment from Hotel Management
Apr 1, 2015 by Maria, Hotel Management
Thank you for your response. We are very close to many shops and restaurants and we are so happy you had a great experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis

Very friendly front desk staff!

Posted Mar 22, 2015
Front desk staff both introduced themselves and told me they were there to assist me if I needed anything. Very bubbly and asked me where I was traveling to. The next morning we had a personalized note from them that wished us safe travels to DC. Wow! Talk about building and establishing relationships with your customers. They have it right. Hotel was clean and comfortable. Lots of shopping and restaurants around and the area is clean and felt safe. Stayed one night and would certainly stay again.
Comment from Hotel Management
Apr 1, 2015 by Maria, Hotel Management
Thank you for your great response! We truly appreciate your business and hope you will come back and see us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and convenient

Posted Mar 15, 2015
The staff made sure my stay was everything I needed. Thanks!
Comment from Hotel Management
Apr 1, 2015 by Maria, Hotel Management
We are so pleased our staff took great care of you!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom cambridge ohio

Ladder in pool only had two steps instead of thre.

Posted Feb 22, 2015
Overall very good except for the pool ladder only had two steps instead of three but one was missing made it very hard to get out of the pool
Comment from Hotel Management
Mar 6, 2015 by Sarah, Hotel Management
Thank you for letting us know this information, we have fixed the pool ladder and have added an extra step for convenience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2015
great breakfast lots of choices-nice staff- close to Columbus- Would definitely stay there again.
Comment from Hotel Management
Jan 28, 2015 by Sarah, Hotel Management
Dear Mary, Thank you for taking the time to leave word with our hotel. We are so glad to hear that your experience with us was good. We certainly strive to make every guest's stay great, and we are glad we have fulfilled this with you. Thank you again for choosing the Fairfield Inn & Suites Columbus East
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lebanon, Tennessee

Extremely Nice Hotel

Posted Jan 20, 2015
Pros: I really liked the location of the hotel since it was very close to my daughter's apartment complex there.
Cons: No improvements needed
Location: There were lots of nice restaurants nearby and fun places to shop.
The Fairfield Inn & Suites was a wonderful hotel that provided a delicious breakfast for us each morning, and the room was extremely comfortable. The room contained a refrigerator and microwave oven which is quite unusual at most hotels. My husband and I enjoyed everything about this hotel!
Comment from Hotel Management
Jan 21, 2015 by Sarah, Hotel Management
Dear Karen, Thank you for taking the time to complete a survey regarding your recent stay. We appreciate your feedback. We are very glad to hear that your stay was pleasant. We strive to make the experience of every guest great while staying with us. Thank you for your feedback, and again, thank you for choosing to stay with the Fairfield Inn & Suites Columbus - East.
4 out of 5
Recommended
for Couples
by Jerifrom McArthur, OH

Very friendly and accommodating staff

Posted Jan 12, 2015 on Hotels.com
We had a nice stay. The pool/hot tub area was closed after 10 which made it nearly inpossible to enjoy after dinner. Would recommend maybe keeping open till midnight for adults...? Otherwise very nice stay. They are currently remodeling so the whole place smelled of paint but that was tolerable. Breakfast was nice. The noise from the highway was a bit much but did not limit sleep. Thanks for being so accommodating!
Comment from Hotel Management
Jan 20, 2015 by Sarah, Hotel Management
Dear Jeri, Thank you for choosing to stay at the Fairfield Inn & Suites Columbus East. We are very glad to hear that your stay was enjoyable. We have shared comments with the appropriate management team in order to hopefully make your next stay with us even better.
5 out of 5
Recommended
for Families
by Danielfrom detroit

great place to stay for us

Posted Jan 9, 2015 on Hotels.com
booked a night there for a quick getaway to visit family that didnt have room for us at there apartment. Room was clean and comfortable and was next to all kinds of shopping and restaurants.highly recommend if you are in Columbus area.Breakfast was great! Didnt have time for pool or jacuzzi but they looked inviting...
Comment from Hotel Management
Jan 10, 2015 by Sarah, Hotel Management
Dear Daniel, Thank you for taking the time to complete a survey about our hotel. We appreciate any and all feedback for our hotel. We are very pleased to hear that your experience with us was great. We attempt to make every guest's stay experience as great as possible, and are glad to hear that we have fulfilled this with you. Thank you again for choosing to stray with the Fairfield Inn & Suites Columbus - East.