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Reviews of Red Roof Inn Columbus East - Reynoldsburg

2 out of 5
Red Roof Inn Columbus East - Reynoldsburg
2449 Brice Road, I-70 E Exit #110-a/w Exit #110, Brice Rd, Columbus, OH

Reviews

5.8
Rating 10 - Excellent. 140 out of 970 reviews" "
Rating 8 - Good. 222 out of 970 reviews" "
Rating 6 - Okay. 216 out of 970 reviews" "
Rating 4 - Poor. 175 out of 970 reviews" "
Rating 2 - Terrible. 217 out of 970 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Deone

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 1 night in Apr 2024
Response from Samantha RediResponse Specialist on Apr 17, 2024
Thank you for your review, Deone. The staff at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG and I were happy we earned your 5/5 score following your stay. It's also great to hear that you liked our hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel thank you
Stayed 3 nights in Apr 2024
Response from Kerry-Lee RediResponse Specialist on Apr 13, 2024
Dear Wanda,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. We are happy you liked our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Wanda

Traveled with pets
Liked: Property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Kerry-Lee RediResponse Specialist on Apr 12, 2024
Dear Wanda, We at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

gary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024
Response from Xao RediResponse Specialist on Mar 26, 2024
Thank you for sharing with us, Gary. The staff at the Red Roof Inn Columbus East - Reynoldsburg was pleased to see that we earned your 5/5 score. It was also pleasing to know that you had a nice experience.Once again, on behalf of Red Roof, we would like to thank you for sharing with us. It would be our pleasure to host you again.With thanks,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

Dayisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ridiculous deposit my room REEKED of cigarettes
Stayed 2 nights in Mar 2024
Response from Oshane RediResponse Specialist on Mar 12, 2024
Dear Dayisha, Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

RAEGAN

Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on Mar 22, 2024
Hello Raegan,I sincerely apologize that your stay at our Red Roof Inn Columbus East Reynoldsburg didn’t meet your expectations. I was disheartened to see it resulted in such a poor score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Tim

Traveled with family
Disliked: Amenities
Simply a room for the night. Cramped bathroom, weak shower. Corners throughout room were dirty. Light on the wallet though sans $100 refundable deposit.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 8, 2024
Dear Tim,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. We value you as our guest and welcome your 3/5 score. At Red Roof it's good to know that you choose to spend the night with us. However, it's disheartened to read that you were unsatisfied with the cleanliness of the corners throughout the room, the shower and all the other concerns that you mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional and rude
Stayed 4 nights in Jan 2024
Response from GM on Jan 18, 2024
We thank you for the feedback and are concerned that you did not have a pleasant experience. Please reach out to the management so we can understand the issue and take corrective actions for the future. We would invite you be back again so that you can enjoy renovated rooms and our great service. Thanks GM

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Oshane RediResponse Specialist on Dec 27, 2023
Hello Erica, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on Dec 25, 2023
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 Poor

Samantha

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t cleaned well, it was filthy. We had issues with room next to us having people come banging on their door and then fighting in the hallway. Called front desk and was told there was nothing that could be done. Fridge had stuff spilled all over the inside and didn’t keep cold. Surrounding area was not great or very safe. People were doing drugs in the parking lot, people constantly jumping the fence to get into the parking lot. We will never stay here or this immediate area again.
Stayed 3 nights in Sep 2023
Response from Sharma RediResponse Specialist on Oct 27, 2023
Thank you, Samantha, for telling us about your stay at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. We strive to provide a clean and safe environment for our guests at all times so it disappoints us to learn that we fell short of your expectations. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I will further raise these concerns with management in an effort to fully address your concerns.Thank you once more Samantha, for sharing this feedback with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Very truly yours, Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Dysin

Stayed 4 nights in Sep 2023
Response from Toni-Ann RediResponse Specialist on Sep 28, 2023
Hello Dysin ,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the stay
I will never stay there again .. had I known about a extra $100 for a security deposit before I booked the room I’ve would’ve went somewhere else.. sheets on my bed had black spots on them and my room smelled old
Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on Sep 24, 2023
Hello John, Thank you for leaving a review of our Red Roof. You indicated that you were not pleased with your stay, resulting in your 2/5 score. The issues you brought to our attention regarding an odor in your room, spots on the sheets and you being displeased with the deposit policy are truly regrettable. Here at Red Roof we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist Red Roof Inn - Redroof

10/10 Excellent

Kia

Liked: Staff & service, property conditions & facilities
Friendly staff very welcoming
Stayed 2 nights in Sep 2023
Response from Devorine RediResponse Specialist on Sep 15, 2023
I appreciate your comments regarding our friendly staff your recent stay at the Red Roof Inn Columbus East - Reynoldsburg, Kia. Red Roof aims to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,DevorineRed Roof ManagementRediResponse Specialist

8/10 Good

Allie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Toni-Ann RediResponse Specialist on Aug 17, 2023
Hello Allie,Thank you for being our guest. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other long term lodging locations in the future.Sincerely,Toni-AnnRediResponse Specialist

6/10 Okay

Eric

Disliked: Staff & service, amenities
There were these large group of kids whp kept talking from 2am to 4am right outside our room and it took several calls from me & my guest for management to do something. I barely slept all night
Stayed 1 night in Aug 2023
Response from Kamaria RediResponse Specialist on Aug 15, 2023
Dear Eric,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

6/10 Okay

Courtney

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Kamaria RediResponse Specialist on Aug 15, 2023
Hello Courtney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

2/10 Terrible

Hale

Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on Sep 11, 2023
Hello Hale!Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbus East - Reynoldsburg and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Efrain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from GM Red Roof Inn on Aug 11, 2023
Thank you for your valuable feedback. Glad that you enjoyed your stay at Red Roof Inn Columbus East. We look forward to welcoming you again soon.Thanks

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
No TV and no fridge. Overpriced with no amenities!
Stayed 1 night in Aug 2023
Response from GM Red Roof Inn on Aug 11, 2023
Thank you for your feedback. Apologies for the missing item. It was a special event weekend and we look forward to welcome you again to make it right.Thanks

6/10 Okay

Diedre

Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on Sep 11, 2023
Thank you for taking a moment to complete our survey, Diedre. The staff at the Red Roof Inn Columbus East - Reynoldsburg and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Leander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the front desk greeted me with a smile and checked me in. I went to my room and everything was where it should be, clean and presentable. No issues with the stay at all. I recommend them for a good night stay and I'll be back myself.
Stayed 1 night in Jul 2023
Response from Antonio,RediResponse Specialist on Aug 5, 2023
Dear Leander,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. It’s great to hear that you found our rooms to be clean and our staff to be very hospitable.Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

2/10 Terrible

Michaela

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was ok. The bed was a very small Full. The bathrooms were extremely small, air didn’t work, staff was rude and not very friendly or helpfully. Would not recommend, I would spend the extra 10 to 20 to stay at different place. It was our first time to the area and the first thing we pull up to is a man yelling and screaming and cursing at someone in a parked car.
Stayed 2 nights in Jul 2023
Response from Antonio,RediResponse Specialist on Aug 5, 2023
Dear Michaela,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as the room and bathroom not being to your liking in addition to our staff being unprofessional. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management

4/10 Poor

Danyell

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM Red Roof Inn on Aug 11, 2023
Thank you for your feedback. Hope to see you soon again so we can make your stay fully comfortable.Thanks

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So I didn’t even stay here at all but they charge me 200 for service I didn’t even have when talking to Tina at the front desk she told me that it wasn’t her fault. Smh bad customer service
Stayed 2 nights in Jul 2023
Response from Antonio,RediResponse Specialist on Aug 5, 2023
Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as issues with billing and customer service. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management

10/10 Excellent

Tito

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Jun 2023
Response from Devorine RediResponse Specialist on Jul 5, 2023
Thank you for taking a moment to complete our survey, Tito. The staff at the Red Roof Inn Columbus East - Reynoldsburg and I appreciate your positive 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Joseph

Stayed 3 nights in Jun 2023
Response from LaTunde Redisresponse Specialist on Jul 18, 2023
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbus East - Reynoldsburg and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Hebest

Stayed 1 night in Jun 2023
Response from Antonio,RediResponse Specialist on Aug 5, 2023
Hello Hebest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Manotham, Fitchburg

Stayed 1 night in Jun 2023
Response from GM Red Roof Inn on Aug 11, 2023
Thank you for your feedback. Glad you enjoyed your stay at fully renovated Red Roof Inn Columbus East. We look forward to see you again.Thanks

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The man at the front desk is trash and very disrespectful they took my money. The rooms half ass work no air conditioner in one room and the other room tv was not working properly. No Wi-Fi it looks like zombie apocalypse out there.
Stayed 2 nights in Jun 2023
Response from Xao RediResponse Specialist on Jun 7, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus East - Reynoldsburg. I am sorry that your experience did not meet your expectations. You stated that the poor interactions with the front desk staff, along with the faulty air conditioner and the other highlighted issues hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRediResponse Specialist

10/10 Excellent

Angie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I looked at the previous room but most other places were sold out. We took a chance. It was great. The room was clean the bed was comfortable. The staff was great. It was a great decision. It just recently reopened so don't let the old reviews sway you check it out.
Stayed 3 nights in Jun 2023
Response from Xao RediResponse Specialist on Jun 7, 2023
The team at our Red Roof Inn Columbus East - Reynoldsburg would like to thank you for sharing your feedback with us, Angie. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our clean rooms and comfortable beds, along with our great staff delighted us.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us again in the future.Faithfully,XaoRediResponse Specialist

10/10 Excellent

Tessie

Stayed 1 night in Jun 2023
Response from GM on Jun 30, 2023
Thank you for your valuable feedback. Gald you enjoyed your stay at Red Roof Inn Columbus East. We look forward to welcome you again soon.Thanks

4/10 Poor

Nathan

Traveled with group
Disliked: Cleanliness
The room wasnt clean. The sheets had stains on them. And the towels had stains too.
Stayed 1 night in Jun 2023
Response from Xao RediResponse Specialist on Jun 5, 2023
Thanks for sharing your feedback with us, Nathan. The team at our Red Roof Inn Columbus East - Reynoldsburg was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor room cleanliness and the stained linens hindered your stay. As such, your feedback will be kept into consideration going forward.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRediResponse Specialist

2/10 Terrible

Joetta

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The best thing about our experience was there was no road noise. However hearing gunshots in the huddle of the night did not
Stayed 1 night in Jun 2023
Response from GM on Jun 30, 2023
Thanks for your feedback. Apologize for the inconvenience due to external issues. Hope you will be able to enjoy your stay better next time. We look forward to provide you a better experience soon.Thanks

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities, room comfort
Never Red Roof again!
Nasty dirty room. Furniture was falling apart
Stayed 1 night in Aug 2021

2/10 Terrible

vaina L

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i drove 10hrs with a toddler just to find out they were closed due to a fire damage yet thry still take tbeir money
Stayed 3 nights in Aug 2021

6/10 Okay

Joe

Business traveler
Disliked: Staff & service
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room was dirty. Had what appeared to be mud, splattered on the walls. Mirror was dirty with toothpaste and/or shaving cream from previous guest. Remote was broken. Water leaked out of bathroom ceiling vent and into toilet when it rained one night. Building caught fire right above our room the morning of checkout. While in the bathroom, sparks started coming out of bathroom vent and came out to a room full of smoke. Fire alarm made 2 faint beeps and that was it. Had we been asleep, we would never have heard it. Very disappointed with this property.
Stayed 4 nights in Aug 2021

8/10 Good

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
My room was clean and comfortable, my only complaint would be that the bathroom was the size of a postage stamp
Stayed 2 nights in Aug 2021

8/10 Good

albert

Liked: Staff & service, property conditions & facilities, room comfort
room was comfortable but some areas needed attention ice bucket was not clean
Stayed 1 night in Aug 2021
Response from management on Aug 16, 2021
Thank you for staying with us providing valuable feedback about you stay. We are so pleased hear how much you enjoyed your gateway and hope to see you again soon.

2/10 Terrible

Donald

Traveled with group
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2021
Response from management on Aug 16, 2021
Thank you for staying with us and providing valuable feedback about your stay. Based on the information you provided the changes will be made .

4/10 Poor

Tamara

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not a good value
Room had a few upgrades like sink and countertop but floor was dirty and the linens on bed need to turned into rags. Sheets were pulled and comforter was white with big stains all over. Air conditioner put off bad smell every time it turn on. I've stayed in cleaner for less money
Stayed 1 night in Aug 2021
Response from management on Aug 16, 2021
Thank you for staying with us and providing valuable feedback about your stay. Based on the information you provided the changes will be made .

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Shower was dirty with hair in it. Rooms should have a microwave in them
Stayed 1 night in Aug 2021
Response from management on Aug 16, 2021
Thank you for staying with us and providing valuable feedback about your stay. Based on the information you provided the changes will be made .

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice. Breakfast would have been nice though.
Stayed 1 night in Aug 2021
Response from management on Aug 12, 2021
Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couple screaming outside my room in parking lot at 11:00pm
Stayed 1 night in Aug 2021
Response from management on Aug 5, 2021
Thank you for staying with us providing valuable feedback about you stay. We are so pleased hear how much you enjoyed your gateway and hope to see you again soon.

2/10 Terrible

Verified traveler

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One word SLUM..... dirty linens , toilet seat wrong type for toilet, food crumbs under the bed, dirty walls, ceiling falling apart and stained, never again will I stay at this place better off sleeping in my car.
Stayed 1 night in Jul 2021
Response from management on Aug 5, 2021
Thank you for staying with us and providing valuable feedback about your stay. Based on the information you provided the changes will be made .

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Guest10
Great service
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very dirty. The outlet didn’t work, the mini frig. didn’t work and we had to kick the door to open it after it was unlocked. This is how the staff told us we had to get in because the door stuck.
Stayed 1 night in Jul 2021
Response from management on Aug 1, 2021
Thank you for staying with us and providing valuable feedback about your stay. Based on the information you provided the changes will be made .

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I was bite by a spider and smashed one in the window so a total of 2 spiders a stink bug was also in the room the bathroom shower curtain smelled like urine the floor in the room was dirty!!!
Stayed 3 nights in Jul 2021
Response from management on Jul 28, 2021
Thank you for staying with us and providing valuable feedback about your stay. Based on the information you provided the changes will be made .

2/10 Terrible

Thomas

Disliked: Staff & service
The hotel cancelled my reservation and didn’t refund my money. Won’t book through hotels.com or stay at Red Roof again
Stayed 1 night in Jul 2021
Response from management on Jul 28, 2021
Thank you for staying with us and providing valuable feedback about your stay. Based on the information you provided the changes will be made .