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Reviews of Altstadt Hotel

Altstadt Hotel
Sankt-Anna-Gasse 9, Heidelberg, BW

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 107 reviews" "
Rating 8 - Good. 49 out of 107 reviews" "
Rating 6 - Okay. 27 out of 107 reviews" "
Rating 4 - Poor. 5 out of 107 reviews" "
Rating 2 - Terrible. 5 out of 107 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a great stay and generous support
Stayed 3 nights in Dec 2023

10/10 Excellent

JOHN, Pittsburgh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotels meet various needs for various travelers. If you want a small, inexpensive, comfortable and clean hotel in Heidelberg, Germany at an outstanding location near the historic center of the city, operated by a very small, hard-working honest staff, the Altstadt could be the place for you. Given these realities, the services available at upper-class chain hotels are not there. Nor is there parking on the property. But if you arrive by air and train, are self sufficient and patient, the Altstadt could be perfect. I would gladly stay there again.
Stayed 6 nights in Sep 2023

10/10 Excellent

Carmen Florencia

Stayed 2 nights in Jun 2023

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was terrible. We were not given a booking number from expedia only an itinerary number. So we could not get our key. We had to pay roaming charges and call expedia to get assitance because we could not contact anyone using the phone number provided by Altstadt because it is just an automated message that hangs up at the end. There is clearly a miscommunication between Altstadt and expedia because we were not given the correct information to properly check in and it was a poor experience for us.
Stayed 2 nights in Sep 2022

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Can't physically get into Hotel
We couldn't get into the hotel. We were later told this hotel has an entry code email sent to guest for entry. However this code is only on sent to those lucky enough to book on certain websites. Hotels.com is not one of them. So we showed up before the advertised check-in time to find no one at reception, a key box without a code, and a phone numer that goes straight to voicemail. Just before giving up and booking another hotel, by chance someone came by and let us in. This is not a position anyone should be put in. If there is any chance of this happing to your guest you should fix this right away. However, after going back through the reviews we found others with this issue back to 2017. We fail to believe that they are in unaware of this recurring problem. Low cost solutions that randomly leave paying customers on the street is unacceptable!
Stayed 2 nights in Aug 2022

10/10 Excellent

Janet, Lake City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no puff and nonsense lacey frills but it is quaint, old world classic; clean, comfortable and convenient.
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2019

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Small but clean room. Few amenities. No ac. But staff were very helpful and friendly. Location was excellent.
Stayed 5 nights in Jul 2018

6/10 Okay

Gloria

Liked: Cleanliness
Disliked: Room comfort
This is not a 3 stars hotel
If you book by hotels.com, no one gives you any info on how to check in if you arrive late. The reception was supposed to be open until 20:00. I arrived at 19:55 (because of late trains) and no one was there. No one answered the telephone number that is on hotels.com. I desperately asked another hotel reception to help me (I don't speak German). They finally succeded in contacting someone of the hotel (I don't know how) and they told me to use the reservation number to get the key by a machine. The number, anyway, was different from the hotel.com reservation number so still I haven't understand which number you were meant to enter... but on top of that, this is not a 3 stars hotel by far. Maximum 2. Cheap and anonymous furniture, very small bathroom. The positive thing is the kindness of the reception guy during breakfast.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fun experience,
This is an unassuming little hotel in the most convenient spot. It doesn’t have a lobby or elevator, no refrigerator, kettle or microwave. But what it did have was the most comfortable bed, cozy suite with a little balcony and nice view out back. They washed our clothes for a small fee and were very helpful and friendly. Loved our stay,
Stayed 8 nights in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Loved the location close to the Alstadt. We were denied breakfast because we were told that we booked with Expedia. Very important...we were told we did not need to make reservations for airport ride. Not true as we almost missed a ride to the airport. It was very loud in the alley. We did not feel very welcomed. We would not refer anyone to this hotel and will not stay there again.
Stayed 7 nights in May 2018

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, Friendly, and Clean
This is a nice hotel and close to the Bismark Platz at the beginning of Heidelberg's Altstadt. The staff was very friendly and the accommodations were nice. The bathroom was very compact for someone over 6 feet tall.(187 cm) A heavier person may not have been able to navigate it. The Wifi was also spotty which was discouraging when trying to catch up on work.

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort
Hotel Not Recommended
We had an unfortunate experience. First, the hotel is difficult to find, they don't answer the phone, and they closed the office at 7:00 pm, leaving us on the street until 1:00 am when another hotel office clerk found us a hotel room across town. We hope we were not charged for the room. A note could have been left or an email sent to inform us how to get our key. A supervisor from Hotels.com did try to help also.
Stayed 2 nights in Sep 2017

10/10 Excellent

Brian, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small European-style hotel in the Altstadt
It was a lovely stay in a hotel with friendly, attentive staff. The breakfast was a typical German one--lots of Brötchen, with a variety of cold cuts, cheeses, fruit, breakfast cereals, etc. Rooms are built on a smaller, European scale, but are very clean and bright. A lovely place to stay!
Stayed 2 nights in Sep 2017

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, clean and friendly service. Drawback: no elevator.
Stayed 8 nights in Jul 2017

8/10 Good

rb, London

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good facilities
I loved the location of this hotel, right at edge of the busy old town but on a quiet side street. They were flexible about arranging late check-in, though the code I was given for the key lock box was incorrect and I needed to call for better instructions. My room was bigger than expected, and clean - but the bed was terribly soft and would have killed my back if I'd been there any longer.
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Emily, Bay Area, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel in the Altstadt
This is a cute little hotel at the start of the pedestrian zone in Heidelberg. Conveniently located between the hub of the tourist district and the hub of transportation at Bismarckplatz. We enjoyed our time here. The room was a good size for a European hotel room, with a small table, a little balcony, and a little extra room. The bathroom was tiny, but perfectly adequate. The city was unseasonably hot when we were in town, so the lack of air-conditioning made it a little hard to sleep at night. But you'll find the same problem in all but the biggest hotels in Europe. Staff was very friendly. Only slight problem we had was having just one key for our room. I was in town for a conference and my fiance joined me for the trip. Since he was touring and I was working, it was hard to arrange our schedules around one key, particularly since our phones don't work in Europe and the front door to the hotel is locked after 8pm. Other than that minor issue, we had a great time at the Altstadt Hotel and would stay here again.

6/10 Okay

Verified traveler

Liked: Cleanliness
great location . good for 1-2 nights.
very clean , small, well located . Needs A/C . Great for a short stay , without kids

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
no free wifi! also, came late on sunday and had a lot of problem getting in when it was unstaffed. could be sorted out with a phone call - but unfortunately my phone is not set up for calls abroad so be well assured yours is if you come at an odd hour. other than these issues, perfectly ok hotel

6/10 Okay

Michael, HSV, AL

Liked: Room comfort
Reasonably priced and comfortable.
Reasonably priced hotel in the Alstadt district of Heidelburg. It was a bit difficult to find, as the hotel sign is very small. Parking is in the paid car parks located adjacent. Very friendly staff and nice breakfast. Got there around 10 a.m. and room was ready and I took a nice nap following a very early start in Koblenz taking friends to Frankfurt airport.

6/10 Okay

Richard, Falmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, too much noise from rowdy night re
Hotel is well located on the edge of the old town and ideal for the sights and many restaurants. Parking nearby is not easy ( I left my motorcycle on the road right outside but I don't think that went down well). Hotel is comfy with good beds and good breakfast. No air con so windows need to be opened at night when it is hot; unfortunately this lets in the noise of the young people who apprear to congregate near by EVERY NIGHT and make a lot of noise until the early hours of the morning.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy walking distance to the sights
I booked this room for my parents. They found it to be a beautiful, spacious and quiet room, with excellent breakfast, and pleasant and professional staff. The only drawback they found was that there was no elevator, so with carrying their luggage this was a bit of a problem. Otherwise they really enjoyed their stay.

6/10 Okay

erika, Anchorage AK

Liked: Cleanliness, staff & service
a little run down but good location
We couldn't get a room in any hotel other than allstadt. At first I was concerned it would be crowded and uncomfortable. Lobby is tiny and smells of cigarette smoke. No elevator, and we were on the 4th floor, our friends on the 2nd. Rooms were large, shower was great. At the beginning of the street for shopping, which is nice. Did not eat breakfast there so can't comment, but it looked good but simple. Beds were not too bad.

6/10 Okay

great cathy, nz

Liked: Cleanliness, staff & service
Good value Aldstadt perch
I enjoyed my stay here. The hotel is run by a laid back mother-daughter duo who are very friendly. The rooms are a little old and tired but ok for the price. The breakfast is nice. The location couldn't be better.

6/10 Okay

Joe, New York

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good hotel, but bad mattress
The hotel was very reasonably priced for the location and the staff were very responsive. My only issue was with the mattress. It was one of those old springy mattresses and I couldn't sleep comfortably on it.

8/10 Good

Matt, Chattanooga, TN

Liked: Cleanliness
Perfectly reasonable and convenient
Altstadt Hotel is very close to the bulk of the sights to see in Heidelberg. It's on one end of the Old Town, within walking distance of Heiliggeist Kirche, the castle, the old bridge, and an excellent local history museum (the Kurpfälzisches Museum). It's also only a few yards away from the Bismarckplatz, where you can find a tram or bus going wherever you need to go. The hotel itself is rather spare (or at least my room was), but it was comfortable. I wouldn't recommend it for a group, but for a solo traveler or a couple, it works just fine.

8/10 Good

Jon and Jamie, Hawaii USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located in the old town but near the town end rather than the castle. This was perfect for us as we had meetings to go to and people to see. It is really close to Bismarckplatz with all the transportation so if you want to get around it is really easy. Most important though, is the staff. The owner went out of her way to get a room ready for us early when we showed up looking like something the dog dragged in after 20 hrs. of air travel. The he room was spacious but not luxuriously furnished. The bathroom was a typical German. 'Water closet'' but then you can't have everything! But anyway the water was always hot and the room was clean. Would definitely stay here again. Note. . .be sure to write down the address for the cab drivers as it is a small hotel and.many cabbies don't know it.

8/10 Good

Sandy, Nevada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint, but no frills
This was a nice little place in the Altstadt of Heidelberg, just right around the corner from the main pedestrian shopping area, fairly close to anything you would want to see as a tourist. The hotel looks like it has been recently refurbished; clean and comfortable, but no frills. Our room had a pod type shower, no soap or shampoo, but immaculate. Beds are firm like in the rest of Europe, but not bad at all. The breakfast buffet was adequate. The staff was very helpful with Wifi (you have to pay 5 euro per day), getting taxis, and even let us check in early. Perfectly adequate place to stay.

10/10 Excellent

GB, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to spend the night.
Nice room and bathroom, not fancy, hotel staff was pleasant, decent breakfast buffet that came with room, good location.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, clean and efficient
Arrived at 2am and used the automatic machine to get my key using my booking code. Breakfast was nice if a little too artistic rather than filling. Wi-fi is not free, the best I could work out from the sign is it's a daily charge - can't comment on the quality of this as I didn't use it.

8/10 Good

Kathy Hofmann

A good value
Regular hotel down the first cross street of Hauptstrasse. Good value, nothing out of the ordinary. Everything was fine.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
nice place for single travelers
small operation; good location for all the tourist stuff. Surrounding area is bustling so somewhat noisy especially with the windows open when it is hot. Friendly service at the front desk and at breakfast. As many people write the walls are paper thin. If you stay on the 1st floor then you will have to deal with a lot of noise in the morning because that is the breakfast area.

10/10 Excellent

Agent Vaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal
The room was clean, the bed was comfy and the shower had loads of hot water. The location was absolutely ideal - right in the centre of town near the Bismarckplatz and all the associated travel connections (buses, trams, the river).

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relatively cheap 'bed-shower-TV' room. Clean. 5 Euros for internet.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Martha, Tallahassee, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitly stay here on lower floor room.
Once we reached the room on the FIFTH floor, were delighted with the size, cleanliness and brightness. Would definitely stay here again IF could get a room on the first floor, which is actually the second floor. Breakfast was sufficient and included in room rate. Location great for walking and touring. Public transportation "hub" just 2 blocks away. Laundromat near by.

8/10 Good

Hanspeter

Liked: Cleanliness, staff & service
👍
Stayed 2 nights in Oct 2023

10/10 Excellent

Cisca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, on walking distance from the centre of the city.
Stayed 1 night in Sep 2023

6/10 Okay

marie-jeanne

Liked: Cleanliness, property conditions & facilities, room comfort
environnement particulierement bruyant la nuit
Stayed 2 nights in Jun 2023

8/10 Good

Greta Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Die Unterkunft war sehr sauber und perfekt in der Altstadt gelegen. Wir würde wieder das Altstadt Hotel buchen!
Stayed 2 nights in May 2023

8/10 Good

Claudine

Liked: Staff & service
Stayed 5 nights in May 2023

8/10 Good

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut gelegene Unterkunft. Alles wünschenswerte ist fußläufig uu erreichen. Sehr freundliches und zuvorkommendes Personal. Zimmer für diese Preisklasse wirklich geräumig und nett eingerichtet. Alles sehr sauber. Zum Glück musste ich nur in die erste Etage, denn ges gibt keinen Aufzug. Dann hätte ich mir noch ein Schild "bitte nicht stören" gewünscht. Ansonsten durchaus empfehlenswert und ich würde jederzeit gerne wiederkommen.
Stayed 3 nights in Oct 2022

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War alles ok
Stayed 1 night in Oct 2022

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer ist sehr schön renoviert. Ich habe die Rechnung in hotel bezahlt. Dashalb habr ich meine Datenkarten bei ihm abgegeben?
Stayed 1 night in Oct 2022

2/10 Terrible

Jonas

Stayed 1 night in Oct 2022

8/10 Good

Josef

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preis/Leistung stimmt
Stayed 4 nights in Sep 2022

8/10 Good

Bernd

Stayed 2 nights in Aug 2022

2/10 Terrible

Sebastian

Traveled with group
Disliked: Amenities, property conditions & facilities
Expedia hat es nicht geschafft die Buchung zu übermitteln, sodass das Hotel bereits ausgebucht war. Wir mussten in ein viel weiter entferntes und schlechter bewertetes Hotel einchecken. Bucht nicht mit Expedia!
Stayed 2 nights in Sep 2022