All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We booked for 4 persons for our family and had a huge room on the top floor. Good location 10 min walk to the train station. Friendly staff. Breakfast was nice, but a bit expensive at 24 euro each.
Jonathan
Stayed 2 nights in Feb 2024
Response from Andreas Wesch, Deputy Hotel Director on Feb 19, 2024
Dear JonathanThank you very much for your recent stay with us and your nice feedback. It is great to read that you had a pleasant stay here with your family.With best regards and we hope to wecome you soon again.
Response from Andreas Wesch, Deputy Hotel Director on Jan 25, 2024
Dear WayThanks a lot for your nice feedback.We hope you had a great time here with us in our hotel and we would be glad to welcome you soon again.With best regards
Response from Andreas Wesch, Deputy Hotel Director on Jan 25, 2024
Liebe Linda,wenn auch etwas verspäte, möchten wir uns noch für Ihre Bewertung bedanken.Wir hoffen Sie hatten Anfang Januar einen schönen Aufenthalt bei uns im Hotel und wir würden uns freuen, wenn Sie mal wieder vorbei kommen.Viele Grüße aus Heidelberg
Response from Andreas Wesch, Deputy Hotel Director on Jan 25, 2024
Dear GuestWe are sorry for the delay but we still like to thank you for your feedback.We hope you had a nice time here in our hotel and we hope to welcome you soon again.Kind regards
10/10 Excellent
NICHOLAS, New albany
Traveled with family and small children, Traveled with family
Response from Andreas Wesch, Deputy Hotel Director on Jan 25, 2024
Dear NicholasSorry for the delay but we still like to thank you for your nice feedback and we hope you had a great time in our hotel.We would be glad to welcome you soon again.Best regards
Very clean, modern, quiet, and just exactly what we needed for a short trip.
Tom
Stayed 2 nights in Dec 2023
Response from Andreas Wesch, Deputy Hotel Director on Jan 5, 2024
Dear TomThanks a lot for your great feedback. We are glad to read that everything was alright and you received everything you needed for your trip.We hope we will see you again.With best regardsAndreas WeschDeputy Hotel Director
Response from Andreas Wesch, Deputy Hotel Director on Dec 26, 2023
Dear Min sunThank you very much for staying with us and your feedback.We hope you had a pleasant stay and you will visit us soon again.With best regardsAndreas WeschDeputy Hotel Director
10/10 Excellent
Pauline
Dec 12, 2023
Pauline
Stayed 3 nights in Dec 2023
Response from Cornelia Hesse-Kuhn, Guest Relations Manager on Feb 15, 2024
Dear Pauline,Thank you for your feedback about your last stay. We are pleased that you liked our hotel and we thank you very much for giving us the full points. We hope to see you again soon.Best wishes, Cornelia Hesse-Kuhn, Guest Relations Manager
10/10 Excellent
Brandon
Traveled with family and small children
Dec 2, 2023
Liked: Amenities
Friendly staff, beautiful property. Family room decor was nice with plenty of space.
Brandon
Stayed 1 night in Dec 2023
Response from Cornelia Hesse-Kuhn, Guest Relation Manager on Dec 5, 2023
Dear Brandon,Thank you for your wonderful feedback. We are pleased that everything met your expectations and that our staff could be of help. We are looking forward to welcoming you soon again and send our best wishes, Cornelia Hesse-Kuhn, Guest Relations Manager
The hotel is perfectly located in the old city and close enough to the Hauptstrasse to walk - but, much quieter than any hotel on or directly off the Hauptstrasse.
The rooms are perfectly maintained, the staff is exceptional and the Breakfast is wonderful.
William
Stayed 2 nights in Nov 2023
Response from Andreas Wesch, Deputy Hotel Director on Dec 23, 2023
Dear WilliamFirst of all I would like to apologize for the delay but of course we would like to thank you for your kind feedback about your stay in November.We hope that we can welcome you again and we wish a very Merry Christmas and a Happy new Year.Best regards
Response from Andreas Wesch, Deputy Hotel Director on Dec 23, 2023
Dear GuestThank you very much for staying with us and for your feedback about your stay in October in our hotel.We are sorry for the delay but we hope that everything was alright and you will visit us again.Best regards
Response from Cornelia Hesse-Kuhn, Guest Relation Manager on Oct 26, 2023
Dear Juan, Thank you very much for your feedback about your last stay with us at NH Collection Heidelberg. We are very pleased that you liked our hotel and that everything met your expectations. We are looking forward to welcoming you soon again and send our best wishes!Kind regards, Cornelia Hesse-Kuhn, Guest Relation Manager NH Collection Heidelberg
Great location within walking distance from main train station, and old town. Staff very professional and friendly. Breakfast great and drinks reasonably priced. Book airport shuttle early as limited availability
James
Stayed 2 nights in Oct 2023
Response from Cornelia Hesse-Kuhn, Guest Relation Manager on Oct 13, 2023
Dear James,Thank you very much for your positive feedback about your stay with us. We are happy that you liked the location and the service our staff provides. We are looking forward to welcoming you soon again.Best wishes, Cornelia Hesse-Kuhn, Guest Relation Manager NH Collection Heidelberg
Really liked the modern, cleanliness of the property; it also had an outstanding breakfast buffet, fantastic bar to enjoy at night and was within walking distance of several great restaurants.
Stacy
Stayed 2 nights in Oct 2023
Response from Cornelia Hesse-Kuhn, Guest Relation Manager on Oct 19, 2023
Dear Stacy,Thank you so much for your wonderful feedback about your last stay with us. We are pleased that you liked the property as well as the breakfast buffet and our hotel bar. We hope to see you again soon and send our best wishes, Cornelia Hesse-Kuhn, Guest Relation Manager NH Collection Heidelberg
Great location, clean and high end facilities -- staff were wonderful. Unfortunately, my air conditioner did not work for the first two days -- but I was offered several breakfast vouchers, which was great, and I was moved to another room when one became available. I would definitely return to this hotel.
Anthony
Stayed 4 nights in Sep 2023
Response from Andreas Wesch, Deputy Hotel Director on Oct 4, 2023
Dear AnthonyThank you very much for staying with us and for your feedback. Please accept my honest apology for the inconveniences with the air-conditioning in the room but it is great to see that we could solve this issue so far to your satisfaction. We would be really glad to welcome you again in the future.Greetings from Heidelberg
The hotel was modern, extremely well maintained, clean and efficiently run by the helpful and friendly staff. It will be my first choice in the future.
David
Stayed 5 nights in Sep 2023
Response from Andreas Wesch, Deputy Hotel Director on Oct 4, 2023
Dear DavidWe would like to thank you for your nice feedback about your recent stay in our hotel.It is so great to see that you had a pleasant stay and we look forward welcoming you in the future.Greetings from Heidelberg
Response from Andreas Wesch, Deputy Hotel Director on Sep 29, 2023
Dear GuestWe are very sad, that you were not satisfied with your stay in our hotel.It would have been nice to know what happened and work to avoid this in the future.We would be very happy if you gave us another chance and we could prove to you that we can do better.
Beautifully designed hotel. Very comfortable and clean. Short taxi or car ride to the old city
Verified traveler
Stayed 1 night in Sep 2023
Response from Andreas Wesch, Deputy Hotel Director on Sep 28, 2023
Dear GuestThank you very much for staying with us and your nice feedback.We appreciate your comments and hope to see you soon again.With best regards
8/10 Good
Rodney
Traveled with partner
Sep 14, 2023
Liked: Cleanliness, staff & service, amenities
xx
Rodney
Stayed 2 nights in Sep 2023
Response from Andreas Wesch, Deputy Hotel Director on Sep 28, 2023
Dear RodneyWe would like to thank you for your feedback from the 14 Sep and for your stay in our hotel.We hope you had a nice time here in Heidelberg and you will visit us again.Best regards
Unique hotel with old-world charm and modern convenience. Loved the neighborhood. Close to everything but not super busy and loud.
Natalie
Stayed 5 nights in Sep 2023
Response from Cornelia Hesse-Kuhn, Guest Relation Manager on Sep 19, 2023
Dear Natalie,Thank you very much for your positive feedback. We are very happy that you enjoyed your stay with us and we are looking forward to welcoming you soon again.Best wishes,Cornelia Hesse-Kuhn, Guest Relation Manager NH Collection Heidelberg
10/10 Excellent
Denise
Traveled with family
Sep 8, 2023
Denise
Stayed 7 nights in Aug 2023
Response from Andreas Wesch, Deputy Hotel Director on Sep 29, 2023
Dear DeniseThank your very much for staying with us and your great rating. We are happy to see that and we hope that we can welcome you soon again.Best regards
Was excellent with staff that was finding ways to think with us when a rainy evening threatened to ruin our dinner plans.
Nice area very close to the main Street in Heidelbergwith bars, restaurants and coffee places.
Albertus
Stayed 1 night in Aug 2023
Response from Cornelia Hesse-Kuhn, Guest Relation Manager on Sep 6, 2023
Dear Albertus,Thank you very much for your feedback. We are happy that our staff could be of help and that you had a pleasant stay. We are looking forward to welcoming you soon again.Best wishesCornelia Hesse-Kuhn, Guest Relation Manager NH Collection Heidelberg
4/10 Poor
sai, barnet
Sep 3, 2023
Disliked: Property conditions & facilities
Generally, the overall rating is acceptable but the
air conditioner is far from adequate. I was told they have a winter setting from September and could not change it!
sai
Stayed 3 nights in Aug 2023
Response from Cornelia Hesse-Kuhn, Guest Relation Manager on Sep 6, 2023
Dear sai,Thank you very much for your feedback. I would like to apologize for the inconvenience with the A/C in your room. Obviously it needs to be checked by our technician. I hope that everything else met your expectations and I hope to see you again at NH Collection Heidelberg.Best wishes, Cornelia Hesse-Kuhn,Guest Relation Manager NH Collection Heidelberg
Centrally located hotel with modern, spacious rooms and parking. We especially appreciated the personalized welcome message in the room. The team at check-in was wonderful.
Katja
Stayed 1 night in Aug 2023
Response from Cornelia Hesse-Kuhn, Guest Relation Manager on Aug 28, 2023
Dear Katja,Thank you so much for your feedback. I am happy that you liked your personal little note which we prepared for you and also that the room and the location met your expectation. We are looking forward to welcoming you soon again.Best wishes,Cornelia Hesse-Kuhn,Guest Relation Manager NH Collection Heidelberg
Unfortunately I got in late and left early so didn’t get to appreciate the hotel to its maximum. Friendly staff, lovely room and comfy bed make my brief stay fabulous. A nice flat 20 min walk to the old bridge and town square made its location work for me. That it had underground parking was also a bonus (although expensive)
Lynsey
Stayed 1 night in Aug 2023
Response from Andreas Wesch, Deputy Hotel Director on Aug 15, 2023
Dear LynseyThank you very much for staying with us even when it was just a short stay this time.We appreciate your nice feedback and we hope to see you soon again.With best regards
Clean, fresh. Friendly staff. Parking acces via lift from any hotel floor
Dmitrijs
Stayed 4 nights in May 2023
Response from Andreas Wesch, Deputy Hotel Director on Jun 4, 2023
Dear DmitrijsThank you very much for your nice feedback.Great to see that you had a pleasant stay in our hotel and we hope to see you soon again.Also a special thanks from our team about your praise.Greetings from Heidelberg
Das Zimmer war sehr schön und das Frühstücksangebot super!
Melanie
Stayed 2 nights in Apr 2024
Response from Cornelia Hesse-Kuhn, Guest Relations Manager on Apr 10, 2024
Liebe Melanie,ganz herzlichen Dank für das positive Feedback zu Ihrem letzten Aufenthalt bei uns. Wir freuen uns, dass Ihnen das Zimmer und unser Frühstücksangebot gefallen hat und wir hoffen, Sie bald wieder einmal in Heidelberg begrüßen zu dürfen. Bis dahin alles Gute und herzliche Grüße, Cornelia Hesse-Kuhn, Guest Relations Manager
Alles großartig. Modernes, sauberes, gut gelegenes Hotel mit tollem Personal. Das Frühstück hat seinen Preis, ist aber jeden Euro wert. Parken ist mit 24 Euro zu teuer.
Stefan
Stayed 1 night in Mar 2024
Response from Cornelia Hesse-Kuhn, Guest Relations Manager on Mar 25, 2024
Lieber Stefan,vielen Dank für Ihr Feedback und die volle Punktzahl. Es ist schön zu lesen, dass es Ihnen bei uns gefallen und das Frühstück Ihren Wünschen entsprochen hat! Kommen Sie doch gerne bald einmal wieder vorbei, wir würden uns sehr darüber freuen. Herzliche Grüße, Cornelia Hesse-Kuhn, Guest Relations Manager
Gutes, zentral gelegendes Hotel mitten in Heidelberg!
Beim Service hakt es manchmal ein bisschen, aber die Lage macht es allemal wett.
Anna-Isabella
Stayed 3 nights in Mar 2024
Response from Cornelia Hesse-Kuhn, Guest Relations Manager on Mar 25, 2024
Liebe Anna-Isabella,vielen Dank für Ihre Rückemeldung zu Ihrem letzten Aufenthalt bei uns. Wir freuen uns sehr, dass Ihnen die Lage des Hotels gefallen hat. Für eine Rückmeldung, was Ihnen an unserem Service nicht gefallen hat, wäre ich dankbar, denn wir bemühen uns sehr, unseren Gästen einen außergewöhnlichen Service zu bieten. Kontaktieren Sie uns gerne telefonisch oder per E-mail hierzu, wir freuen uns, von Ihnen zu hören! Bis dahin alles Gute und herzliche Grüße, Cornelia Hesse-Kuhn, Guest Relations Manager
Modern en comfortabel hotel, mooie kamers en zeer uitgebreid ontbijt. Op loopafstand van station en oude stad.
Ben
Stayed 2 nights in Feb 2024
Response from Andreas Wesch, Deputy Hotel Director on Feb 28, 2024
Dear BenThank you very much for this great 5 out of 5 feedback.We loved to see that you had a nice time with us and we hope to welcome you soon again.With best regards
Es hat mir sehr gut gefallen und es war nicht das letzte Mal
Andrea
Stayed 2 nights in Feb 2024
Response from Andreas Wesch, Deputy Hotel Director on Feb 25, 2024
Liebe AndreaVielen lieben Dank für die tolle Bewertung. Es freut uns sehr zu lesen, dass es Ihnen gut bei uns im NH Collection Heidelberg gefallen hat und Sie auch gerne wieder kommen. Dann sagen wir; "Bis zum nächsten Mal" und senden viele Grüße aus Heidelberg
Response from Cornelia Hesse-Kuhn, Guest Relations Manager on Feb 12, 2024
Dear Jinsoo,Thank you very much for your Feedback about your last stay with us and the full point you gave us. We are looking forward to welcoming you soon again and send our best wishes.Kind regards, Cornelia Hesse-Kuhn, Guest Relations Manager
Response from Andreas Wesch, Deputy Hotel Director on Feb 19, 2024
Dear TheresaThank you very much for your wonderful rating.We appreciate your feedback and we hope you had a pleasant stay here with us.We hope to see you soon again.Best regards
Response from Cornelia Hesse-Kuhn, Guest Relation Manager on Jan 22, 2024
Lieber Rudolf, vielen Dank für Ihre Rückmeldung zu Ihrem letzten Aufentahlt bei uns. Wir freuen uns, dass es Ihnen so gut gefallen und Ihnen unser Frühstück geschmeckt hat. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und wünschen bis dahin alles Gute!Herzliche Grüße, Cornelia Hesse-Kuhn, Guest Relations Manager
Response from Andreas Wesch, Deputy Hotel Director on Jan 25, 2024
Dear YunmiThank you very much for your recent stay in our hotel and your perfect rating.We hope you had a pleasant stay with us and you will come back again soon.With best regards
Response from Andreas Wesch, Deputy Hotel Director on Jan 25, 2024
Lieber Franz,herzlichen Dank für Ihre tolle Bewertung. Wir hoffen Sie hatten einen angenehmen Aufenthalt bei uns im Hotel anfang Januar und kommen gerne mal wieder vorbei.Viele Grüße aus Heidelberg
Kann man definitiv weiter empfehlen, das einzige zu erwähnen wäre, dass das Bett etwas zu hart war. Ansonsten gibt's nix auszusetzen
Joey
Stayed 1 night in Jan 2024
Response from Andreas Wesch, Deputy Hotel Director on Jan 16, 2024
Lieber Joey,wir freuen uns über Ihre schöne Bewertung und Ihre Empehlung. Schön zu sehen, dass Sie eine angenehme Zeit im Hotel verbracht haben und wir würden uns freuen, Sie bald wieder begrüßen zu dürfen.Viele Grüße aus Heidelberg
Response from Andreas Wesch, Deputy Hotel Director on Jan 25, 2024
Dear GuestWe are sorry for the delay but we still like to thank you for this great 10 out of 10 rating.Have a wonderful day and we hope to welcome you soon again.Kind regards
Response from Andreas Wesch, Deputy Hotel Director on Jan 5, 2024
Liebe Célineherzlichen Dank für Ihre tolle Bewertung. Es freut uns sehr, dass Sie wohl einen angenehmen Aufenthalt bei uns verbracht haben und wir würden uns freuen, wenn wir Sie wieder bei uns begrüßen dürften.Viele Grüße aus HeidelbergAndreas WeschDeputy Hotel Director
Response from Andreas Wesch, Deputy Hotel Director on Jan 5, 2024
Liebe Anita,vielen Dank für Ihre Bewertung.Wir hoffen Sie hatten eine schöne Zeit bei uns im Hotel und haben auch Ihre Zeit in Heidelberg genossen.Besuchen Sie uns gerne wieder.Mit freundlichen GrüßenAndreas WeschDeputy Hotel Director