Lobby

Reviews of Best Western Derby Inn

2.5 out of 5
Best Western Derby Inn
Us Highway 45 N, Eagle River, WI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 312 out of 428 reviews" "
Rating 8 - Good. 80 out of 428 reviews" "
Rating 6 - Okay. 23 out of 428 reviews" "
Rating 4 - Poor. 8 out of 428 reviews" "
Rating 2 - Terrible. 5 out of 428 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

seth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, close to the high school. 😉
Stayed 1 night in Apr 2024
Response from Blair / Front Desk Manager on Apr 11, 2024
Thank you so much for staying with us and taking the time to give us a valuable review. It's such an honor that I could accommodate you here in Best Western Derby Inn. I'm so glad to hear that we could make you feel comfortable during your stay. We appreciate all of your kind words and it'll definitely lead to our team improvement. We'll keep up doing our best to improve our property so that you could be always satisfied with your stay here. Hope to see you next time!

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast needs to improve. Some hot food was only like warm and some of the cereal was stale.
Stayed 3 nights in Mar 2024
Response from Blair / Front Desk Manager on Apr 11, 2024
Thank you for staying with us and taking the time to give us feedback. It's such an honor that I could accommodate you here in Best Western Derby Inn. We retrained our staff to pay more attention to breakfast and check the cereal every time before starting breakfast. We are constantly trying to improve our hotel, especially breakfast so that you can feel more comfortable next time you stay. Hope to see you again!

4/10 Poor

Lila

Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Cole

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was really nice and helpfull
Stayed 1 night in Mar 2024
Response from Blair / Front Desk Manager on Mar 21, 2024
Thank you so much for staying with us and taking the time to give us a good review. It's such an honor that I could accommodate you here in Best Western Derby Inn. I'm so glad to hear that we could make you feel comfortable during your stay. We appreciate all of your kind words and it'll definitely lead to our team improvement. We will do our best in the future so that you can feel more comfortable! Hope to see you again.

10/10 Excellent

Mitchel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Blair / Front Desk Manager on Mar 1, 2024
Thank you for staying with us and taking your time to give us a positive review. It's such an honor that I could accommodate you here in Best Western Derby Inn. I hope you had a great time during your stay. We will do our best in the future so that you can feel more comfortable next time you stay. We look forward to seeing you again!

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 5 nights in Feb 2024
Response from Blair / Front Desk Manager on Feb 24, 2024
Thank you for staying with us and taking the time to give us a valuable review. It's such an honor that I could accommodate you here in Best Western Derby Inn. We'll keep up doing our best to improve our property so that you could be always satisfied with your stay here.

8/10 Good

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. It was quiet. Breakfast was awesome.
Stayed 1 night in Feb 2024
Response from Blair / Front Desk Manager on Feb 24, 2024
Thank you for staying with us. It's such an honor that I could accommodate you here in Best Western Derby Inn. We appreciate all of your kind words and it'll definitely lead to our team improvement. We will do our best in the future for our guests so that you can feel more comfortable next time you stay. Hope to see you next time!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Blair / Front Desk Manager on Feb 24, 2024
Thank you for staying with us and taking the time to give us a positive review. I hope you had a great time at our hotel, Best Western Derby Inn. We'll keep up doing our best to improve our property so that you could be always satisfied with your stay here. See you again!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Blair / Front Desk Manager on Jan 10, 2024
Thank you for staying with us. It's such an honor that I could accommodate you here in Best Western Derby Inn. We'll keep up doing our best to improve our property so that you could be always satisfied with your stay here. Hope to see you again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Blair / Front Desk Manager on Jan 10, 2024
Thank you for staying with us and taking the time to give us a positive review. I hope you had a great time at our hotel, Best Western Derby Inn. We will do our best in the future so that you can feel more comfortable next time. We look forward to seeing you again!

8/10 Good

timothy

Liked: Cleanliness, staff & service, room comfort
Good.. but could be better..
Very good breakfast. Room was very DARK...only 2 little lamps in room.. Hard to see for two 61 yr. olds. And it was a ADA ACCESSIBLE room.. Staff was VERY NICE... Could use some upgrades..
Stayed 4 nights in Dec 2023
Response from Blair / Front Desk Manager on Jan 10, 2024
Thank you for staying with us and taking the time to give us the feedback. We are going to find the way to solve that light issue. When we find good one, we are going to make it brighter. We'll keep up doing our best to improve our property so that you could be always satisfied with your stay here.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful and the rooms were very clean and comfortable. We were able to enjoy the pool and the hot tub as well.
Stayed 2 nights in Dec 2023
Response from Blair / Front Desk Manager on Dec 7, 2023
Thank you for staying with us. It's such an honor that I could accommodate you here in Best Western Derby Inn. I'm so glad to hear that we could make you feel comfortable during your stay. We appreciate all of your kind words and it'll definitely lead to our team improvement. We will do our best in the future for our guests. Hope to see you again!

6/10 Okay

Rick

Stayed 3 nights in Sep 2023
Response from Blair / Front Desk Manager on Nov 23, 2023
Thank you for staying with us. We're so sorry we couldn't meet your expectation. I'd like to hear from you what we can do to satisfy you. We're constantly trying to improve our hotel, so your feedback is important. When you have a chance, please feel free to let us know. Hope to see you next time.

6/10 Okay

Greg

Stayed 1 night in Nov 2023
Response from Blair / Front Desk Manager on Dec 3, 2023
Thank you for staying with us. I wish you had a great time at our hotel, Best Western Derby inn, but we're sorry that we couldn't meet your expectation. I'd like to hear from you what we can do to satisfy our guests. Please feel free to share your thoughts with us when you get a chance. We will continue to do our best for our guests so that you will feel more comfortable the next time you stay.

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled, clean, friendly staff
Response from Blair / Guest Service on Oct 28, 2023
Thank you for staying with us and taking the time to give us a good review with kindness comments. I'm so glad to hear that you enjoyed your stay at our hotel, Best Western Derby Inn. We'll do our best in the future for our guests, so you can feel more comfortable next time you stay. Hope to see you next time!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Blair / Guest Service on Oct 17, 2023
Thank you for staying with us and taking the time to give us a good review. I hope you had a great time at our hotel, Best Western Derby Inn. We'll do our best in the future for our guests. We look forward to seeing you next time!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, friendly staff, nice pool and whirlpool, nice breakfast.
Stayed 1 night in Oct 2023
Response from Blair / Guest Service on Oct 14, 2023
Thank you for staying with us and taking the time to give us a good review. I'm so glad to hear that you enjoyed your stay in our hotel, Best Western Derby Inn. We'll keep up doing our best to improve our property so that you could be always satisfied with your stay here. Hope to see you next time!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay A
Stayed 1 night in Oct 2023
Response from Blair / Guest Service on Oct 11, 2023
Thank you for staying with us and taking the time to give us a good review. I'm so glad to hear that you enjoyed your stay at our hotel, Best Western Derby Inn. We'll do our best in the future for our guests, so you can feel more comfortable next time. We look forward to seeing you again!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class
Motorcycle trip, had towels to clean bikes 5 star all the way bed was super comfortable I would definitely stay there again any chance I get
Stayed 1 night in Oct 2023
Response from Blair / Guest Service on Oct 10, 2023
Thank you for staying with us and taking the time to give us a good review. We appreciate all of your kind words and it'll definitely lead to our team improvement. We'll do our best in the future for our guests. We look forward to seeing you next time!

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Blair / Guest Service on Oct 11, 2023
Thank you for staying with us. I hope you had a great time at our hotel, Best Western Derby Inn. We're constantly trying to improve our hotel, so you can feel more comfortable next time you stay. We look forward to seeing you again!

10/10 Excellent

Haidong

Stayed 1 night in Oct 2023
Response from Blair / Guest Service on Oct 11, 2023
Thank you for staying with us. I hope you had a great time in our hotel, Best Western Derby Inn. We'll do our best in the future for our guests. We look forward to seeing you next time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Blair / Guest Service on Oct 5, 2023
Thank you for staying with us and taking the time to give us a good review. I hope you had a great time at our hotel, Best Western Derby Inn. We'll do our best in the future for our guests. We look forward to seeing you next time!

8/10 Good

Domenic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Blair / Guest Service on Oct 3, 2023
Thank you for staying with us. I hope you had a great time at our hotel, Best Western Derby Inn. We're constantly trying to improve our hotel, so you can feel more comfortable next time you stay. We look forward to seeing you again.

10/10 Excellent

Terri

Liked: Amenities
Very friendly and helpful staff
Stayed 1 night in Sep 2023
Response from Blair / Guest Service on Sep 25, 2023
Thank you for staying with us and taking the time to give us a good review. I'm so glad to hear that we could make you feel comfortable during your stay. We'll keep up doing our best to improve our property so that you could be always satisfied with your stay here. Hope to see you next time!

10/10 Excellent

Joe

Stayed 1 night in Sep 2023
Response from Blair / Guest Service on Oct 6, 2023
Thank you for staying with us. I hope you had a great time at our hotel, Best Western Derby Inn. We're constantly trying to upgrade our hotel, so you can feel more comfortable next time you stay. We look forward to seeing you again.

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Blair / Guest Service on Sep 15, 2023
Thank you for staying with us and taking the time to give us the feedback. I hope you had a great time at our hotel, Best Western Derby Inn. Also, we're so sorry for your inconvenience about the elevator. We're working on it to install now, so hope to be able to use it in 2 months. If you need a accessible room or the room on the 1st floor, please let us know in advance. We'll do our best in the future for our guests. Have a good day!

10/10 Excellent

Tammie

Stayed 1 night in Sep 2023
Response from Blair / Guest Service on Oct 3, 2023
Thank you for staying with us and taking the time to give us a good review. I hope you had a great time at our hotel, Best Western Derby Inn. We'll do our best in the future. We look forward to seeing you next time!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Blair / Guest Service on Sep 13, 2023
Thank you for staying with us and taking the time to give us a good review. I hope you had a great time at our hotel, Best Western Derby Inn. We'll keep up doing our best to improve our property. We look forward to seeing you next time!

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Split Satisfaction
We had two rooms, 106 was very clean and 108 was NOT. The Dirty room had sand in one of the beds, dirt and fake eyelashes in the sink, and a piece of toilet paper on the floor that was covered in feces. While the 24 hour indoor heated pool was a draw for our installers after a long day, it more than likely won't be enough to send them back again after their experience.
Stayed 1 night in Sep 2023
Response from Blair / Guest Service on Sep 8, 2023
Thank you for staying with us and taking the time to give us the feedback. We're so sorry for your inconvenience about the room condition. We'll retrain our housekeepers and pay more attention to cleaning and inspection the room. Also, if this happens next time in case, please contact the front desk immediately, then we can clean the room again. We'll do our best in the future for our guests.

4/10 Poor

Ryan

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Blair / Guest Service on Sep 9, 2023
Thank you for staying with us. We're sorry for your inconvenience. We'd like to hear from you if you have any problem when you stayed at our hotel. When you have a chance, please feel free to contact us, then we'll do our best to fix or solve the problem. Thank you!

10/10 Excellent

Marvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKED THE SIZE OF THE ROOM AND ITS FLOOR PLAN. THE BREAKFAST WAS EXCELLENT
Stayed 1 night in Aug 2023
Response from Blair / Guest Service on Sep 1, 2023
Thank you for staying with us and taking the time to give us a good review. I'm so glad to hear that you enjoyed at our hotel. We'll do our best in the future for our guests, so you can feel more comfortable next time you stay. Hope to see you again!

10/10 Excellent

James, Clintonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and pleasant. Quick check in.
Stayed 1 night in Aug 2023
Response from Best Western Derby Inn on Aug 26, 2023
Thank you so much for staying with us and giving us a good review. We'll always do our best to make you feel comfortable whenever you stay here in Best Western Derby Inn. Hope to see you again.

10/10 Excellent

Gregory mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area quiet and relaxing.
Stayed 5 nights in Aug 2023
Response from Blair / Guest Service on Aug 21, 2023
Thank you for staying with us and taking the time to give us a good review. I hope you had a great time at our hotel, Best Western Derby Inn. We'll do our best in the future for our guests. We look forward to seeing you next time!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch All The Way
The room was very clean, the beds were comfortable, & the staff people were extremely friendly. In fact, the desk clerk even remembered us from a previous visit three months prior! That was impressive.
Stayed 2 nights in Aug 2023
Response from Blair / Guest Service on Aug 21, 2023
Thank you for staying with us. I'm so glad to hear that we could make you feel comfortable during your stay. We appreciate all of your kind words and it'll definitely lead to our team improvement. We'll do our best in the future for our guests. We look forward to seeing you next time.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Blair / Guest Service on Aug 16, 2023
Thank you for staying with us and taking your time to give us a good review. I hope you had a great time at our hotel, Best Western Derby Inn. We'll do our best in the future for our guests. We look forward to seeing you next time!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
Very friendly staff they went out of their way to accommodate us and will look forward to staying again
Stayed 2 nights in Aug 2023
Response from Blair / Guest Service on Aug 12, 2023
Thank you for staying with us and taking the time to give us a good review. I hope you had a great time at our hotel, Best Western Derby Inn. We appreciate all of your kind words and it'll definitely lead to our team improvement. We look forward to seeing you soon!

10/10 Excellent

Reed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything needed available and extremely clean facility. Served a great breakfast.
Stayed 2 nights in Aug 2023
Response from Best Western Derby Inn on Aug 11, 2023
Thank you so much for staying with us and giving us a great review. We'll always do our best to make your stay comfortable. Hope to see you again here!

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and very clean.
Stayed 2 nights in Aug 2023
Response from Blair / Guest Service on Aug 3, 2023
Thank you for staying with us and taking your time to give us a good review. I hope you had a great time at our hotel, Best Western Derby Inn. We'll do our best in the future for our guests. We look forward to seeing you next time again!

10/10 Excellent

Roseann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional front desk staff. Beautiful 24 hour pool/hot tub. Surprisingly good breakfast buffet. Quiet, clean room with super comfy beds. We really appreciated this stay.
Stayed 2 nights in Jul 2023
Response from Best Western Derby Inn on Aug 2, 2023
Thank you so much for staying with us and giving us such a great review. I'm so glad to hear that you've enjoyed your stay. We'll keep up doing our best to provide the high quality service. We look forward to welcoming you here again.

10/10 Excellent

Marlys

Stayed 1 night in Jul 2023
Response from Blair / Guest Service on Aug 21, 2023
Thank you for staying with us and taking your time to give us a good review. I hope you had a great time at our hotel, Best Western Derby Inn. We'll do our best in the future. We look forward to seeing you next time.

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Blair / Guest Service on Jul 28, 2023
Thank you for staying with us and taking your time to give us a good review. We'll keep up doing our best to improve our property so that you could be always satisfied with your stay here. Hope to see you next time.

10/10 Excellent

Christopher, Madison

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was in great shape. Place looks brand new, although it's been around for several years. Word is it's in new ownership and they've really spruced the place up. Only downside was that hot breakfast didn't have eggs on the day I was there.
Stayed 1 night in Jul 2023
Response from Best Western Derby Inn on Jul 21, 2023
Thank you so much for staying with us and taking your time to give us your feedback. I hope you've enjoyed your stay and consider to stay here again. We're sorry that there weren't eggs on our breakfast menu and next time if you can ask for eggs in the morning, we could definitely cook the eggs for you. We usually have eggs on our menu, so you'll probably see eggs next time. We'll always try our best to make your stay comfortable. Thank you.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The facility was top notch and the staff was very friendly and helpful.
Stayed 1 night in Jul 2023
Response from Blair / Guest Service on Jul 19, 2023
Thank you so much for your compliments. I'm glad to hear that we could make your stay enjoyable. We'll always do our best to make your stay comfortable. Hope to see you again here in the near future!

8/10 Good

Marcine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room; size was adequate and not cramped. Nice amenities including a fridge and micro…
Stayed 1 night in Jul 2023
Response from Blair / Guest Service on Jul 19, 2023
Thank you so much for your compliments. I'm glad to hear that we could make your stay enjoyable. We'll always do our best to make your stay comfortable. Hope to see you again here in the near future!

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Blair / Guest Service on Jul 14, 2023
Thank you for staying with us and taking your time to give us a good review. I hope you had a great time at our hotel, Best Western Derby Inn! We'll do our best in the future. We look forward to seeing you next time.

10/10 Excellent

John

Stayed 1 night in Jul 2023
Response from Best Western Derby Inn on Jul 9, 2023
Thank you very much for staying with us and taking the time to give us a good review. We are looking forward to seeing you here again!

10/10 Excellent

NORBERT

Stayed 3 nights in Jun 2023
Response from Blair / Guest Service on Jul 25, 2023
Thank you for staying with us and taking your time to give us a good review. I hope you have great time at our hotel, Best Western Derby Inn. We'll do our best next time you stay. We look forward to seeing you soon.

8/10 Good

Taylor

Stayed 1 night in Jun 2023
Response from Blair / Guest Service on Jul 19, 2023
Thank you for staying with us. We'll keep up doing our best to always make your stay comfortable. We'll look forward to welcoming you here again.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I could tell the renovations of this property were very well done, and it was very comfortable and quiet.
Stayed 3 nights in Jun 2023
Response from Best Western Derby Inn on Jun 27, 2023
Thank you so much for staying with us and taking your time to give us such a great review. I'm glad to hear that you've enjoyed your stay here in Best Western Derby Inn. We will always do our best to make you feel comfortable. Hope to see you soon. Thank you again!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Blair / Guest Service on Jun 14, 2023
Thank you for staying with us and taking your time to give us a good review. We'll do our best in the future. Hope to see you next time :)