Ratings based on 4 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.0 Service & staff
3.8 Room comfort
2.8 Hotel condition
They paid and stayed.
for Everyoneby Carla from Cumbria, UK
Not five starPosted Apr 29, 2013
Hotel was not five star. Rooms were basic. Breakfast was terrible, boiled egg was raw !! Pools nice and reception area nice
for Couplesby A verified traveler from Istanbul
Best Stay in RhodesPosted Sep 29, 2011
A nice, clean and elite stay in Rhodes, Kalithea, strongly recommended..
for Couplesby A verified traveler from Cambridge, United Kingdom
Not 5 star service!Posted Jun 27, 2011
First of all i would like to say that this hotel and its facilities are very good and definately has the potential to be a 5 star hotel but it is not at the moment. The service from the staff is not 5 star at all. On the first day we checked in at 11:45pm and we were taken to a room in the main building and our view was gravel when we had booked and paid for a poolside room. We went straight downstairs and said that we were in the wrong room the guy on the desk said we would be moved as soon as we had breakfast in the morning but not now as it was late. The next day we were not given our room until 1:00pm, and that was after a bit of argueing and we were told by 3 other guests they had all been put in the main building when they had paid for poolside rooms. One morning we went down to breakfast at 9:15 sat down with our food and drinks and were told to move as the table we sat as was being set up for the dinner service even though there were loads of people on the tables around us! Also they have a drinks menu with lots of cocktails (quite expensive about 8.50 Euros each) but they dont know how to make any of them we had to wait half an hour for a Pimms. And then it was undrinkable and money wasted. When you are talking to staff on reception if the phone rings they will just walk away from you to answer it mid conversation. I could list lots of things wrong with this place, mostly how we were treated by the staff. It does have the potential to be a great hotel. But not yet.
for Couplesby A verified traveler from London, UK
But it said 5 star???!!!Posted May 9, 2011
We were so excited to stay at this hotel - neither of us are too picky so most of these things wouldn't have mattered if we weren't expecting 5 star quality. 1. Our king bed was two singles pushed together - usually meant someone had to sleep on the crack 2. The TV had NO channels - I mean NONE! We watched ice skating in german a couple times :) 3. You had to pay extra to play ping pong and billiards - euro per game?! Movies for rent on the TV were 12 Euro which is also a bit steep. No free wi-fi in our room either 4. Weather was too cold for the pool so we were excited about the hot tub - however it was not heated either and only had one functioning jet!!!! I thought this place opened last year??? 5. No matter if we were early or later the food was always cold... that might just be a buffet thing?! However, the staff was really lovely and our room was ALWAYS immaculate. Our sliding door walked out onto a nice pool and we had our own loungers we never had to fight for. Still had a great time in Rhodes - but wouldn't say this is a five star resort...