5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Princess Andriana Resort & Spa – Ultra All Inclusive

5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 172 out of 263 reviews" "
Rating 8 - Good. 68 out of 263 reviews" "
Rating 6 - Okay. 17 out of 263 reviews" "
Rating 4 - Poor. 1 out of 263 reviews" "
Rating 2 - Terrible. 5 out of 263 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Sheila

Stayed 7 nights in Oct 2023
Response from H Hotels Collection on Dec 7, 2023
Dear Sheila,Thank you for choosing Princess Andriana Resort & Spa for your holiday. Your feedback is crucial to us. We aim for a perfect 5 stars and would appreciate insights into your review.Our commitment is to maintain our high standards, and we look forward to hosting you again, providing the exceptional service we are known for.Best regards,H Hotels Collection

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort with fab animation
Great hotel. Location was ok but hotel had everything you needed. Front desk and animations staff were great but felt the male staff in restaurant were slack and not helpful. My main complaint was that for the 4 days of our stay we were unable to book any of the ala carte restaurants. We was told at check in that we could each have one complimentary dinner at each of the 3 restaurants but would needed to reserve them. So on check in I asked them to book my restaurants and was told there no availability for the duration of my stay, which felt like but of a scam. Other guests had same issues. It’s seemed guests that check in on weekend book up the restaurants for the week and if you check in midweek like us there was nothing available. This needs to change and maybe guests should only be allowed to book one or two days in advance to give everyone a fair chance. Having said that the main buffet restaurant was very good! The hotel should also consider having some better tv channels especially sport as we could not watch any football and neither did any of the hotel bars have screens.
View from second level room
Stayed 4 nights in Oct 2023
Response from H Hotels Collection on Nov 16, 2023
Dear Peter,Thank you for choosing the Princess Andriana Resort & Spa for your holiday. And thank you for your constructive feedback, your message was passed along to our team and we sincerely hope to host you again in the future.Best wishes,H Hotels Collection

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. I was here with my wife for our 10 year wedding anniversary. We went during half-term so there were a lot of kids but it was fine. The place is so huge that there are still plenty of quiet areas. The spa with a pool, hot tub (that could of been a little hotter), steam room and sauna were fantastic. The food options were great and I really loved the choice. You have to book the other restaurants before you arrive because I couldn’t get into any of them. Download the H club app before you get there. The entertainers where first class. They worked hard and brought such great vibes to the place. I wish them all the best in their future careers. Overall first class service, all the staff were so helpful and kind. I would recommend to anyone.
Response from H Hotels Collection on Nov 20, 2023
Dear Eric,Thank you for choosing the Princess Andriana Resort & Spa for your holiday, and for taking the time to leave us such a kind review. Your compliments confirm each and every one of our incredible staffs hard work. We are looking forward to the opportunity to host you again one day and are wishing you the best.Sincerely,H Hotels Collection

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from H Hotels Collection on Nov 16, 2023
Dear Lisa,Thank you for choosing the Princess Andriana Resort & Spa for your holiday. We sincerely hope we have the opportunity to host you again soon!Sincerely,H Hotels Collection

10/10 Excellent

Bertha, Orange

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should have personal that can help you with your drinks in the pool area, for guest to enjoy more the stay. Restaurant hours more flexible, have a place open at all times with something to eat
Stayed 3 nights in Oct 2023
Response from H Hotels Collection on Oct 9, 2023
Dear Bertha,Thank you very much for choosing our hotel for your stay and thank you for taking the time to give us your excellent rating and your valuable and constructive feedback. As far as the restaurants schedule we would like to inform you that from 07:00 until 00:00 there is always a place to eat, either at the main restaurant or at the snack bars by the pool and at the beach bar. Also there is always the choice for early breakfast, any time our guests need in case they have an excursion or their pick up early in the morning. Your suggestion regarding the pool area service has been already addressed to the management to take into consideration. Looking forward to welcoming you back for another great stay.Best regards,H Hotels Collection

6/10 Okay

Michal

Traveled with family
Liked: Cleanliness, staff & service, amenities
Definitely not 5 star hotel.
Stayed 7 nights in Sep 2023
Response from H Hotels Collection on Oct 9, 2023
Dear Michal,Thank you very much for choosing our hotel for your stay. We would greatly appreciate if you could let us know which part of our services has not met your standards as it is with our valued guests constructive feedback that we are constantly improving our product.Best regards,H Hotels Collection

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2023
Response from H Hotels Collection on Sep 21, 2023
Dear James,Thank you so much for taking the time to give us your 5-star rating and letting us know that you had a great stay with us.Best regards,H Hotels Collection

8/10 Good

Mbongeni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from H Hotels Collection on Sep 20, 2023
Dear Mbongeni,Thank you very much for taking the time to give us your positive rating regarding your recent stay at our hotel. We are happy to know that your overall experience was pleasant and we will be glad to host you again in the future.Best regards,H Hotels Collection

8/10 Good

Cuneyt

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, the staff is very nice and the entertainment team is fantastic. BUT the food quality is terrible. It doesn’t deserve more than 3 stars hotel quality. Same food everyday and nothing special. The hotel is busy so you have no chance to book at A La Carte restaurants. The food repeats everyday and you eat same food twice a day.
Stayed 8 nights in Aug 2023
Response from H Hotels Collection on Sep 7, 2023
Dear Cuneyt,Thank you very much for choosing our hotel for your vacation and thank you for taking the time to give us your positive rating and your valuable feedback. We do understand that we did not meet your expectations regarding the food. Our kitchen team is trying hard to create a varied menu, suitable for every taste and dietary preference, based on Mediterranean and European cuisine. Since taste is a matter of personal preference, our team is at our guest's disposal and always willing to go the extra mile and adapt and cook extra choices in case any of our guest is not fully satisfied with the choices. We just wish that you had let us know shared your feelings about this while you were still here and that way our managing team would had the chance to take action and resolve the issue. Nevertheless, we are glad to know that your overall stay with us was pleasant and we couldn't be happier with your compliments regarding our staff. We would love to have the chance to welcome you back in the future and prove to you that we can offer you another beautiful stay and the gastronomic experience you deserve. Wishes for an enjoyable rest of summer.Best regards,H Hotels Collection

10/10 Excellent

shlomo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place great staff service great food
Stayed 3 nights in Jul 2023
Response from H Hotels Collection on Nov 16, 2023
Dear Guest,Thank you for choosing the Princess Andriana Resort & Spa for your holiday. We are honored to see your 5 star rating and we hope to host you again in the future.Sincerely,H Hotels Collection

8/10 Good

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort with excellent facilities for families. Had to phone for towels on several occasions as none were replaced in room. Staff were very friendly and entertainment team were amazing.
Stayed 12 nights in Jun 2023
Response from H Hotels Collection on Jun 19, 2023
Dear Heather,Thank you for choosing Princess Andriana Resort and Spa and taking the time to write a review. We are delighted to hear that you enjoyed the facilities, the friendly staff and the performance and attitude of the animation team.Our hotel strives to provide a truly unique experience and we work hard to exceed your expectations.We look forward to welcoming you back to our hotel.Yours sincerely,H Hotels Collection

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience
Stayed 6 nights in Jun 2023
Response from H Hotels Collection on Jun 19, 2023
Dear Laura,Greetings from the Princess Andriana Resort & Spa.We are pleased to hear that your overall experience was positive. Thank you very much for your great review.We look forward to welcoming you back and wish you a pleasant rest of the summer!Best regards,H Hotels Collection

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very pleasant stay at this hotel. Overall I would definitely recommend for a family week of chill and fun. From the plus sides: - Clean and well maintained - Friendly and attentive service - Very active entertainment crew, Matteo was a blast! - Variety of Sports activities - Well maintained pool area and the beach - Decent variety and quality of food in the main restaurant - Very nice Moonlight a la carte restaurant where you get one free dinner From the minus sides: - Two additional a la carte restaurants (Burger and Italian) are truly bad. Don't bother, just stick to the main one. - Water in the spa jacuzzi is lukewarm and the temperature in the sauna and steam room is way too low
Stayed 7 nights in May 2023
Response from H Hotels Collection on Jun 5, 2023
Dear Michael,We are pleased to hear that you enjoyed your stay with us and would recommend us to others.Matteo will be very happy to hear your kind words and we will definitely pass on your kind comments to everyone.We hope you will return to our hotel on your next visit to Rhodes to make your stay even better than last time.Enjoy the rest of your summer!Kind regards,H Hotels Collection

10/10 Excellent

dilip Kumar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A really nice hotel. Very clean and friendly staff. There is plenty of entertainment throughout the day and night for kids and adults too. The pool is nice and big and there are options for a private pool which was handy. There is also. Private beech connected to the hotel. My only critique would be that the food for lunch and dinner could be improved. We found it was quite repetitive and not always to a high standard. There are several al la carte restaurants on sight too, which were great, but are very hard to get a booking at. So best to book in advance. Also just to note that the hotel is about 1 hour from the airport so getting a taxi will cost about 100 euros from the airport.
Stayed 6 nights in May 2023
Response from Princess Andriana Resort & Spa on May 8, 2023
Dearest Dillip,Greetings from the Princess Andriana Resort & Spa.We were happy to welcome you to our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay with us. We would like to thank you for your compliment and assure you that we will exceed your expectations on your next visit.Warmest wishes,Princess Andriana Resort & Spa

2/10 Terrible

Aliyah

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2022

10/10 Excellent

Sokratis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic all around. Well done
Fantastic hotel, an all inclusive experience. Very very friendly staff... Will definitely visit again.
The main swimming pool by night
The main swimming pool by night
The main swimming pool day time
"Our" room for 8 nights
Stayed 8 nights in Oct 2022

10/10 Excellent

ilana

Stayed 4 nights in Oct 2022

10/10 Excellent

Michelle

Stayed 6 nights in Sep 2022

10/10 Excellent

Linda Ann

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. All staff were friendly. Animation team were superb!
Stayed 11 nights in Aug 2022

10/10 Excellent

Athena

Stayed 14 nights in Aug 2022

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, stunning hotel. Incredibly clean and super friendly. Rooms are lovely. Food and drinks are of a good standard and lots of choice! Went as a couple but perfect for families as well. Would highly recommend!
Stayed 5 nights in Jul 2022
Response from Princess Andriana Resort & Spa on Jul 20, 2022
Dear Hannah, Thank you for sharing such a positive review of our hotel and for choosing Princess Andriana. Your recommendation is for us a big award and the whole team is very proud. We'll look forward to seeing you back soon! Warm Regards,

10/10 Excellent

Orion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing. Very beautiful and clean.
Stayed 6 nights in Jun 2022
Response from Princess Andriana Resort & Spa on Jul 20, 2022
Dear Orion, We are glad we lived up to your expectations, and that you enjoyed your stay at Princess Andriana Resort & Spa. It will be a great pleasure for all of us to have you here again in the future! Best Regards,

6/10 Okay

JAYLESH SHANTILAL

Stayed 10 nights in Jun 2022

6/10 Okay

Pejman

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Very busy hotel which results in guests needs being overlooked. The staff seemed to be overwhelmed and problems were not dealt with in a timely fashion. The range and quality of food was really good and much better than other AI places encountered. The drinks quality was average at best but ample drinks stations provided. The BBQ restaurant which was not part of the AI package was not as good as expected. We did encounter a few problems during our stay which was eventually sorted out after a few days and many conversations with various staff members which was rather disappointing and in most other places would have been sorted out immediately. Unfortunately the service was below par and not as we were expecting from a 5 star resort.
Stayed 7 nights in Jun 2022
Response from Princess Andriana Resort & Spa on Jul 14, 2022
Dear Pejman, We would like to thank you for taking the time to share your feedback about your holiday at Princess Andriana online. We are happy to read that you were satisfied with the cleanliness, condition and facilities of the hotel. However, it is disappointing to read that you were not completely satisfied with our service and staff. We would like to point out that the hotel is currently at full capacity as July is one of the high season months. It is to be expected that some departments of the hotel and especially the buffet restaurant may be overcrowded during peak hours. For this reason, we always recommend that our guests do not visit the hotel departments during peak hours. We are very sorry that you found the staff overwhelmed with the volume of guests, and we would have liked you to contact our Guest Relations department to provide more detailed feedback so that we could have addressed your needs and requirements. We are happy to hear that you found the food offered and quality to be very good, and we will definitely pass your feedback on to our chef. We sincerely hope to welcome you back to Princess Andriana in the future, when we promise to provide you with the quality stay you expect and deserve. Best regards,

8/10 Good

mor-avi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very kind and helping, room was clean and equiped well.
Stayed 3 nights in Jun 2022
Response from Princess Andriana Resort & Spa on Jul 14, 2022
Dear mor-avi, thank you for choosing Princess Andriana Resort & Spa for your holiday and for sharing your review online. It was our pleasure to have you stay with us and we are glad that you found our staff friendly and attentive and that you were satisfied with the cleanliness and facilities of your room. We are very much looking forward to your next visit. Best regards,

10/10 Excellent

Kofoworola

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food!!!!! Best I’ve ever had in any All Inclusive hotel. Different spread everyday
Stayed 3 nights in May 2022
Response from Princess Andriana Resort & Spa on Jul 20, 2022
Dear Kofoworola, Thank you for taking the time to review and for choosing to try our resort. It is very nice to hear that the food was so good as you wish. We hope to see you soon again here. Warm Regards,

2/10 Terrible

Ania

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
They refuse to provide you with water as of when you need it and tell you to go to the shop and buy it yourself. Drinks are full of syrup and added sugars, used by cheap alcohol. Not enough bars for everyone at the hotel or seating area. Seen a lot of people sitting on the floor. Pool is overcrowded with not enough sun beds and there is no waitressing service at the beach or by the pool. Rooms are disgusting and unhygienic. They only replace towels and don’t clean the rooms properly. Room service is at an extra cost, food is always cold or warm and not hot. Repetitive food used from the night before for lunch. The customer service is non existent. Entertainment and activities are limited and of poor quality. No bar at the theatre area, you actually have to walk a while to get to the theatre and usually music ends at about 10:30pm with nothing else to do.
Stayed 7 nights in May 2022
Response from Princess Andriana Resort & Spa on Jun 30, 2022
Dear Ania, We apologize for your impressions of your stay at our resort. It is a pity that you did not have the vacation you had planned. As for your complaints, we have to disagree with you, as our hotel generally receives good reviews. But it is still a matter of personal perception. Although it is very hard for you that you did not find anything good at Princess Andriana, we would like to thank you for your stay and look forward to creating better memories for you in the future Kind Regards,

2/10 Terrible

Maria

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2022

10/10 Excellent

ksenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation
Not our first stay in this hotel Everything is perfect as always Great place, great stuff, great food
Stayed 3 nights in Sep 2021

10/10 Excellent

Alison

Stayed 5 nights in Sep 2021

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
From the minute we arrived we were made to feel very welcome. The hotel and its grounds are beautiful and extremely clean. Staff were courteous and helpful. It was a real treat to be driven to our room with our luggage following shortly after. The bubbles waiting for us in our room were an added bonus. Plenty of sun beds were available and the food to a good standard
Stayed 6 nights in Sep 2021

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most amazing weekend ever! We will definitely be back!!
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 5 nights in May 2021

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2020

10/10 Excellent

Zach, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Princess Adriana resort is a great property in Rhodes. It is roughly an hour from the airport, but getting transfers were not an issue. The staff at the property were all very friendly, especially in the buffet where it seems very busy but they help out with a large smile underneath their masks! The property has been adjusted to be more COVID secure, with staff wearing masks, plexiglass dividers, enhanced safety procedures for the buffet, and frequent cleaning. It is hard to maintain social distance from other guests however, who are not required to wear masks. The pool is very large and a good size for the hotel, and the beach is wonderful with a lot of chairs. The hotel itself isn't necessarily close to any towns apart from Lindos, which is a drive away. The room we had was clean and comfortable with the amenities we needed. All in all it was good value for the money we paid. Overall I would recommend this hotel to anyone staying in Rhodes!
Stayed 7 nights in Sep 2020

8/10 Good

Carla, Zürich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The private pool was really big, food was very good and the Hotel modern.
Stayed 15 nights in Aug 2020

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Rooms were not spotless , floor quite dirty, coffee cups not washed properly and toilets not cleaned daily. Executive suite sea view wasn’t really even side view. It was a road view with less than 10 % sea view. That’s not what is advertised on the website. Dinner reservation in one of the restaurants was refused to us as we were 20 mins late and we have been informed that restaurant is fully booked and very busy , when clearly more than half of the tables was empty and stayed empty that evening as friends, who attended, reassured us. Real shame as everything else was impeccable.
Stayed 8 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good facilities, helpful staff, good varied menu, lots of eating and relaxation spaces.
Stayed 10 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An outstanding hotel with excellent amenities. Difficult to fault.
Stayed 8 nights in Aug 2019

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We fully enjoyed our holiday at this beautiful hotel. The animation team were fantastic.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness
Rooms incredibly clean and beautiful, great activities throughout the day by the entertainment team.
Stayed 10 nights in Aug 2019

10/10 Excellent

Jakub

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic family holiday
Friendly staff. Fantastic animation team which creates wonderful performances every evening. Great food with a good choice. We stayed there for 7 nights in garden view room which was very clean and tidy however view was not on the garden but on another building so bear that in mind when you book this type of room. It wasn't an issue for us as we didn't spend much time in room during the day. Also be aware that area around the pool is very slippery. We had a fantastic family holiday time.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Aug 2019

10/10 Excellent

yaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!!!!
Room was fantastic, food was delicious and tasty, service was kind and friendly. Moonlight restaurant is amazing! You should eat there at least one time. I don’t recommend the italian and burger restaurants-the are basic and simple, the main dining room is preferred. In overall-make a reservation to this hotel,you will enjoy it!
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, very modern, great pool, kids club was great and great entertainment team
Stayed 7 nights in May 2019
Response from Guest Relations Executive on Jun 6, 2019
Dear Valued Guest, Thank you for the perfect rating. We appreciate that you took the time to share your experience. We were delighted to know that you enjoyed our services and team. We hope we can welcome you back to the hotel very soon. Kind regards, Princess Andriana Resort & Spa

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Food could be better also local drinks not great. Very slippy tiles around pool area. Spotlessly clean and comfortable, spacious rooms. Very polite and friendly staff. A pleasant stay but probably wouldn’t stay there again.
Stayed 7 nights in May 2019

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel
The hotel is very modern with comfortable, spacious rooms and spotless public areas. All the staff very friendly and helpful and tried hard to please. However...... there are several areas which need improvement. The food although adequate was not delicious and we got to the stage of “same old same old” again. I’m aware it’s hard to cater for large numbers of guests and there was a good variety but something was missing. Although again the restaurant was very clean and staff very helpful. Secondly, the all inclusive local alcohol was not very good. Finally, and probably most important the tiled area around the pool was lethal. I witnessed several falls every day, including my elderly father. Although there are small plastic warning signs displayed something needs to be done before a serious accident occurs. Overall it was a pleasant stay but not great.
Stayed 7 nights in May 2019