Mixed up the rooms, so, on arrival after a hot and lengthy ferry trip, it took the best part of an hour until we had suitable sleeping arrangements for the 5 paying adults in our party. This, inspite of calling ahead 24 hours before arriving, to be assured they knew we needed separate beds, due to my being post-Op, and unable to share.
5 star hotel in mid August with NO air conditioning... no-one even told us it had broken down at check in, but when we sent for someone, they sent up a young man, Vassilis, who played around with it then said a technician would come up.. We waited in the heated room, sweating, for an hour. No-one came. After returning from dinner, the room was unbearably hot, so I called down, to be told there was a problem. Receptionist said she would put a note under the door with an appointment for me to discuss with the manager, the following morning. No note received. I emailed Customer Relations re my dissatisfaction. Still no reply 6 days on. Dreadful. Expensive, waste of my hard earned money, for a 24 hour stay, no sleep due to heat, and lack of advertised facility. They don't care about their guests, inhospitable hotel.