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Reviews of Best Western Richfield Inn

2.5 out of 5
Best Western Richfield Inn
1275 N Main Street, Richfield, UT

Reviews

8.0

Very Good

Rating 10 - Excellent. 450 out of 1005 reviews" "
Rating 8 - Good. 277 out of 1005 reviews" "
Rating 6 - Okay. 132 out of 1005 reviews" "
Rating 4 - Poor. 85 out of 1005 reviews" "
Rating 2 - Terrible. 61 out of 1005 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness
Good solid place.
Stayed 1 night in Apr 2024
Response from ISHWAR on Apr 21, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

6/10 Okay

Margaret

Liked: Cleanliness, staff & service
They need to put slip guard mats in the tub area....very unsafe
Stayed 1 night in Apr 2024
Response from ISHWAR on Apr 18, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and courteous. Comfortable room.
Stayed 1 night in Apr 2024
Response from ISHWAR on Apr 18, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Erina, BOULDER

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I rolled in at 1:30 am from a long car ride (having called in advance to give notice that I would be late). I was well accommodated, slept soundly and was able to continue drive the next morning refreshed. Staff was very nice.
Stayed 1 night in Apr 2024
Response from ISHWAR on Apr 18, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Cherylnn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from ISHWAR on Apr 18, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

2/10 Terrible

Jenibeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from ISHWAR on Apr 18, 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Mark

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and friendly. The motel was clean, tidy, and well maintained. The bed and room were comfortable; we slept well, which doesn’t always happen when staying in motels. Our puppy was welcomed and we noticed several other customers also had pets. I would stay here again.
Stayed 1 night in Apr 2024
Response from ISHWAR on Apr 6, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from ISHWAR on Apr 4, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk staff. Accomadating for travel with elderly parents. Very clean and spacious rooms. Well kept and updated hotel.
Stayed 1 night in Mar 2024
Response from ISHWAR on Apr 4, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

8/10 Good

Catherine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ISHWAR on Apr 4, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

RUSSELL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If this property is typical of Best Western motels, I will be staying with them from now on. I know that the age of a motel, and how well it is maintained, can be an indicator of quality. This location is new (probably less than five years old) and is in excellent shape in every way.
Stayed 1 night in Mar 2024
Response from ISHWAR on Apr 4, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

6/10 Okay

Allyson

Traveled with family
Breakfast was awful!
Stayed 1 night in Mar 2024
Response from ISHWAR on Apr 4, 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Meri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ISHWAR on Apr 4, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and kind service- made recommendations as we arrived to help with our stay Thank you!
Stayed 1 night in Mar 2024
Response from ISHWAR on Apr 4, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a quick stop for us. Had a nice pool and hot tub. Nice spacious room. Full breakfast in the morning with lots to offer. Hot food was just warm though.
Stayed 1 night in Mar 2024
Response from ISHWAR on Apr 4, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Zachary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a room with 3 queens. For our family very well!
Stayed 1 night in Mar 2024
Response from ISHWAR on Mar 25, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

6/10 Okay

David

Traveled with family
Liked: Cleanliness, property conditions & facilities
Checked in and found no first floor rooms and no elevator. I have a handicap and stairs are not easy. Manager/owner was a bit rude. Breakfast was very good.
Stayed 1 night in Mar 2024
Response from ISHWAR on Mar 25, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, friendly and a great little breakfast spread!
Stayed 1 night in Mar 2024
Response from ISHWAR on Mar 25, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

6/10 Okay

Rhisa

Traveled with family
Liked: Staff & service
Pros: Great location, great TV channel options, beds comfortable. Great breakfast options. Cons: Shower head spayed everywhere but on me, Bed coverings should be replaced (holes, thin), curtains nice and thick but too long- cover output.
Stayed 1 night in Mar 2024
Response from ISHWAR on Mar 25, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

4/10 Poor

Lawrence

Traveled with pets
Disliked: Staff & service, amenities
Breakfast was joke. Coffee so poor I could not drink it. Donuts on Sunday were so hard I could pound it on on table. Attitude at front desk was not what you could consider 'professional'. Not real happy with a post it sign about a $20 dog fee. Holiday Inn is across the street.
Stayed 1 night in Mar 2024
Response from ISHWAR on Mar 12, 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

6/10 Okay

Gregory

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from ISHWAR on Mar 12, 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

6/10 Okay

Lauren

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from ISHWAR on Mar 11, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Tyler

Stayed 1 night in Feb 2024
Response from ISHWAR on Mar 25, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

2/10 Terrible

Alexis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt stay because they wanted to charge extra 50$ for my kids because i didnt put them on online checking
Stayed 1 night in Feb 2024
Response from ISHWAR on Feb 23, 2024
Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Older building but the rooms are great
Stayed 1 night in Feb 2024
Response from ISHWAR on Feb 18, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

2/10 Terrible

Frankie

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are a woman traveling with children and or pets do not stay here. To begin with, the man who checked us in was rude and acted like we were bothering him when we checked in after my daughter's rodeo at about 8:30 pm. The night was uneventful and quiet although the rooms were old and outdated. I wake early in the morning so I took my dog out. I was startled by a room door being open and two men watching me come down the stairs. I took my dog out to use the bathroom and on our way back she stopped to smell the rocks. The same man opened a window and yelled at me in a language I could not understand. As I came in the door I realized it was the same man who checked us in. My daughter and I went downstairs to have breakfast which was horrible and there are signs everywhere not to take food to your room. My daughter did not realize the passcode was on the key sleeve so on her way down to get me some coffee she asked the same man who had yelled at me for the password. He then yelled at her slammed a piece of paper down and walked away. We left for the day to return at 5:30. We did make the mistake of putting our dog in her kennel in the bathroom while we went to the pool. I was not 5 minutes and he came in and yelled at us again that the dog was barking. Rather than be afraid and feel unsafe my 11-year-old daughter and I packed up and went down the road to the Comfort Inn where we have stayed many times with our pets and family. If I could give this place 0 stars
Stayed 2 nights in Feb 2024
Response from ISHWAR on Feb 18, 2024
We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, General Manager

8/10 Good

Allan

Traveled with partner
Liked: Cleanliness
The toilet didn’t work properly. They came and plundered it. This let the toilet work for two flushes. At 11 pm when I flushed the toilet the water came up to the rim but not over. I did not call them back because it was late. My husband used the toilet at 4am and it overflowed. He went down and woke the person at work. My husband was asked if he used too much toilet paper. Really?!
Stayed 1 night in Feb 2024
Response from ISHWAR on Feb 18, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024
Response from ishwar on Jan 31, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from ishwar on Jan 31, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ishwar on Jan 31, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

8/10 Good

Chad

Stayed 2 nights in Jan 2024
Response from ishwar on Jan 31, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

8/10 Good

Jennifer

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
I expected a little more for the price. Building is dated, the rooms need an upgrade. The cleanliness was okay at best. The sheets had animal hair all over them and to late at night to get a new set of sheets that I would have to change myself. The complimentary shampoo and lotion (no conditioner) was already used. The remote was sticky. The desk had weird oil smudges all over it. The breakfast was mediocre. Walked in on the staff making it, powdered egg mix being mixed in the eating area and then cooked in the microwave. The stay was comfortable and safe, staff was very friendly. Just expected more given the price as I have stayed at other hotels in the area for 20 to 30 dollars less and had a better experience.
Stayed 1 night in Jan 2024
Response from ishwar on Jan 18, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Trenton

Liked: Cleanliness, staff & service, property conditions & facilities
What a joy its been to stay here the manager and the workers are fabulous. They were very polite and genuinly cared about the property and the travelers. They have opened my eyes to the complexities of running a motel business the manager is a great guy who took the time to pay my wife a geniune compliment. The world is going a million miles an hour and im sure his world is going 2 million but he took time out of his busy day every time we saw him to ask us how we were doing and follow up every time we saw him he and his staff are complete proffesionals and i would stay here every time i was in the area and needed a place to stay. Do yourself a favor and if you need a safe clean and good place to stay while going through richfield utah make this your stop...i think you will be very happy you did
Stayed 5 nights in Jan 2024
Response from ishwar on Jan 18, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from ishwar on Jan 18, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ishwar on Jan 18, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ishwar on Jan 18, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

2/10 Terrible

Cristal

Traveled with family and small children, Business traveler, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly, low budget best western. You get what you pay for.
Stayed 1 night in Jan 2024
Response from ishwar on Jan 12, 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

6/10 Okay

Verified traveler

Liked: Staff & service
One night stop
One night stay on my way south for the winter. The hotel is on the older side and I had to drag my suitcase up the stairs to the 2nd floor. The cleanliness could have been better, but they had limited staff working after Christmas.
Stayed 1 night in Dec 2023
Response from ishwar on Jan 12, 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Lynnaia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and helpful staff for the three of us. Thank you for the great stay!
Stayed 1 night in Dec 2023
Response from ishwar on Jan 31, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

4/10 Poor

TIMOTHY

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from ishwar on Jan 12, 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

2/10 Terrible

Luis

Stayed 1 night in Dec 2023
Response from Khia on Jan 18, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Dikshya

Stayed 1 night in Dec 2023
Response from Khia on Jan 18, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Verified traveler

Traveled with family
Stayed 1 night in Dec 2023
Response from ishwar on Jan 12, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

2/10 Terrible

Sameed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ishwar on Jan 12, 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

6/10 Okay

susan

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ishwar on Jan 31, 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

KIMBERLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Giving me a water bottle when I check in is a small gesture but go a long way for customer's appreciation in my opion. Thank you.
Stayed 1 night in Dec 2023
Response from ishwar on Dec 14, 2023
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again. Very nice and clean also had a great breakfast. Would recommend .
Stayed 1 night in Nov 2023
Response from BW on Dec 9, 2023
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay at our property. We will sincerely take this complaint into consideration and do apologize to the guest. I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. Best Regards, Ishwar Chaudhari General Manager

10/10 Excellent

Kimberly

Traveled with partner, Traveled with pets
Liked: Amenities
It was freat
Stayed 1 night in Nov 2023
Response from BW on Nov 24, 2023
Dear Valued Guest, I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel. Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services in order to provide an exceptional experience for all of our guests. It is always a pleasure to receive positive feedback from loyal customers like you. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Best Regards, Ishwar Chaudhari General Manager

10/10 Excellent

Jennifer

Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff was amazing. I think her name is April and she was awesome.
Stayed 1 night in Nov 2023
Response from BW on Nov 23, 2023
Dear Valued Guest, I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel. Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services in order to provide an exceptional experience for all of our guests. It is always a pleasure to receive positive feedback from loyal customers like you. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Best Regards, Ishwar Chaudhari General Manager

10/10 Excellent

Lisa or Stephen, Saint George

Traveled with family
Liked: Staff & service
This property was the grade 2. BUT... it was clean and comfortable. We were able to get what we needed for a great rate late at night.
Stayed 1 night in Nov 2023
Response from BW on Nov 22, 2023
Dear Valued Guest, I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel. Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services in order to provide an exceptional experience for all of our guests. It is always a pleasure to receive positive feedback from loyal customers like you. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Best Regards, Ishwar Chaudhari General Manager