“Great !!!”

The hotel was in the perfect location and was very clean!!! Great establishment!!

“Nice Hotel, Nice Staff”

Candlewood was a nice hotel especially for a business traveller. Michael, the front desk attendant, was extremely helpful and pleasant. I really enjoyed the southern hospitality and charm of Glen Allen. Only negatives were the slow elevators and rough towels. But rough towels are a staple of practically any hotel.

“Cant wait to go back”

The hotel was acceptable with American Pit Bull Terriers and the staff showed their affection to my dogs as well. The hotel room was exceptionally well, room was a great temperature before entering. The only complaint I had was that the toliet back up in my room 2x. But, maintence came right up to fix the issue each time.

“VERY DISAPPOINTING”

At first, everything seemed fine. Then, sleeping was almost impossible due to traffic noise. There were pubic hairs in the bathroom (on the floor, toilet and tub). The handle on the toilet was literally dangling. We had to take the top off the tank to flush it. The girl at the desk was no help. When we told her about everything, she had no answers and said she 'MIGHT' be able to get somebody to fix the toilet. THAT was an unacceptable response. We waited and waited for the manager to show up. He was supposed to call us in our room when he arrived, but never did. We finally went down to the desk to find him, and we, along with sevferal other guests, waited for over 15 minutes for anybody to show up. The manager finally showed up, and wasn't much more help. But he did get us another room. Also, when making our reservations, we were supposed to get a king bed, but only got a queen. In the second room where he moved us, there were 2 doubles.

“Not At ALl Happy With My Stay”

There were no steps in providing security for its clients. We arrived at 1:00 AM to find the front door unlocked and no one at the front desk. There was only one staff member available during the evening and midnight shift. This left the front desk untenanted for the majority of the time. Other doors were jarred or wedged open at different locations on the ground floor. The magnetic key had to be replaced four times in our stay of four nights. We selected this hotel because it is animal friendly but they do nothing about complaints about barking dogs. There was a pit bull in a dog pen outside about ten feet from our window. For two nights the dog barked all night long and our complaints were ignored. The room smiled of old musty smile and the curtains had stains in them. We were to have a queen size bed but it was a full size. My overall rating would be “Very Poor”. It was without a doubt the worst stay at a hotel I have ever had.