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Reviews of Quality Inn Richmond Airport

2.5 out of 5
Quality Inn Richmond Airport
5240 Airport Square Ln, Sandston, VA

Reviews

7.0

Good

Rating 10 - Excellent. 285 out of 1009 reviews" "
Rating 8 - Good. 282 out of 1009 reviews" "
Rating 6 - Okay. 178 out of 1009 reviews" "
Rating 4 - Poor. 136 out of 1009 reviews" "
Rating 2 - Terrible. 128 out of 1009 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Andy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from the party on the second floor Saturday night which woke us all around 1-2am the staff are very friendly, helpful and make you feel welcome.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Andy,Thank you for your review. We're glad to hear that our staff made you feel welcome and provided friendly, helpful service. However, we apologize for the disturbance caused by the party on the second floor during your stay. Your feedback helps us improve, and we'll strive to ensure a quieter environment for all guests in the future.Sincerely, Hotel Manager

6/10 Okay

Janay

Traveled with family and small children
Disliked: Property conditions & facilities
Overall the customer service was excellent. The property needs a make over. $169 to stay one night wasn’t work it at all.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Janay,We appreciate your feedback and are pleased to hear that you found our customer service to be excellent. However, we apologize if the overall condition of the property did not meet your expectations. Your comments about the need for a makeover are duly noted, and we'll take them into consideration as we strive to improve our facilities. We understand your concerns regarding the room rate and will review our pricing to ensure it aligns with the value we aim to provide. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Kyle

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff were pleasant and customer service was fine. However, the room was in overall shoddy condition. The TV didnt work. Visible stains and grime on the walls. You can just tell the maintenance of the room is sub-par. The paintjob was sloppy with spattered paint on the ceiling and trim. The trim around the mirror was chipped and missing pieces. Bed wasnt particularly comfortable. If you are a single person just trying to find a cheap place to sleep for a night or two, this might be fine. But I wouldnt stay here with my family again.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Kyle,Thank you for taking the time to share your feedback with us. While we're glad to hear that you found our front desk staff to be pleasant and the customer service satisfactory, we sincerely apologize for the disappointing condition of your room. Your comments about the TV not working, visible stains, and sub-par maintenance are concerning, and we understand how these issues could impact your stay. Please know that your feedback is invaluable to us, and we will address these issues with our maintenance team to ensure that they are promptly resolved. We're sorry that we fell short of your expectations, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Roberto,Thank you for your positive feedback! We're pleased to hear that you had a good experience during your stay. If there's anything specific that stood out to you or any suggestions you have for how we can make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Good

Sylvia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good for the price. breakfast was OK based again on the price. Would stay there again under the same circumstances of why I was there in the first place.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Sylvia,Thank you for your positive review and rating! We're pleased to hear that you found value in our accommodations, including the breakfast. We're glad to know that you would consider staying with us again under similar circumstances. Your feedback is appreciated, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities
it was a dump
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Joseph,We're deeply sorry to hear that your experience fell short of expectations. Your feedback is concerning, and we take it seriously. Please reach out to us directly to discuss your specific concerns, as we're committed to addressing them promptly to ensure a better experience for all our guests.Sincerely, Hotel Manager

8/10 Good

Thomas, Lawrenceville

Liked: Cleanliness, staff & service, property conditions & facilities
Wanted to stay closer to Mechanicsville, but those hotels were $70-$100 more expensive. This property looks like it has been renewed in the somewhat distant past, but it is still in good shape, and the room looks comfortable, and the staff are very pleasant. Breakfast was a little disappointing: waffles, pastries, cereal, fruit. No proteins, no eggs.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Thomas,Thank you for your feedback. We're glad to hear that you found our property to be in good shape and the staff to be pleasant. We apologize for any disappointment regarding the breakfast offerings. Your comments are valuable to us, and we'll take them into consideration to improve our services. We hope to welcome you back for another comfortable stay soon.Sincerely, Hotel Manager

2/10 Terrible

Preston

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in personnel rude and unhelpful. Generally, the resturant personnel were excellent.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 15, 2024
Dear Preston,We're truly sorry to hear about your negative experience during check-in. Providing courteous and helpful service is a top priority, and we apologize for falling short of this standard. Your feedback will be addressed with our team to ensure improvements are made. On a positive note, we're glad to hear that you found the restaurant personnel to be excellent. We appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient check in and close to RIC
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Ronald,We're pleased to hear that you had an efficient check-in experience and found our hotel conveniently located near RIC. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again in the future!Sincerely, Hotel Manager

2/10 Terrible

Morgan B

Disliked: Property conditions & facilities
Booked this it stated they had shuttle service to airport. It was broken down and they offered no alternative. I had to pay $40.00 for an uber
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Morgan B,We sincerely apologize for the inconvenience you experienced with our shuttle service. We understand the frustration this caused, and we're sorry for any inconvenience or additional expense you incurred. Your feedback is important, and we'll work to ensure alternative arrangements are available in such situations in the future. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

6/10 Okay

Jocelyn

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Jocelyn,Thank you for your feedback and for taking the time to rate your experience. We're glad to hear that there were aspects of your stay that you found satisfactory. However, we apologize for any shortcomings you may have encountered. Your feedback is important to us, and we'll use it to make improvements for future guests. We hope to have the opportunity to provide you with a more enjoyable stay in the future. Thank you for choosing to stay with us.Sincerely, Hotel Manager

8/10 Good

Teasa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My rooms tv didn't work. Other than that, everything was fine there.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Teasa,Thank you for your feedback. We apologize for the inconvenience with the TV in your room. Your satisfaction is important to us, and we'll address this issue promptly to ensure a more enjoyable stay for our guests in the future. We're glad to hear that overall, you found everything else fine during your stay. We appreciate your understanding and hope to welcome you back for a better experience next time.Sincerely, Hotel Manager

10/10 Excellent

Arturo

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Arturo,We're overjoyed to receive your perfect 5/5 rating! It's fantastic to hear that your stay with us was exceptional. Our dedicated team strives to deliver top-notch service to ensure every guest has a memorable experience. We can't wait to welcome you back for another outstanding stay soon!Sincerely, Hotel Manager

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear Jeremy,I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comment. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

10/10 Excellent

IQuasia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice & my room was clean
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear IQuasia,We are thrilled to hear that you found our staff to be very nice and your room to be clean. Providing exceptional service and maintaining a clean environment are our top priorities. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back to our hotel in the future.Sincerely, Hotel Manager

6/10 Okay

Shawn

Traveled with partner
Liked: Staff & service
Staff at check in was great. Bed was a little too soft and rooms in need of an overhaul. Breakfast was disappointing
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Shawn,Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with our check-in staff. We apologize for any inconvenience caused by the softness of the bed and the condition of the rooms. Your comments are valuable to us, and we'll take them into consideration for future improvements. We're also sorry to hear that the breakfast did not meet your expectations. We'll review our breakfast offerings to ensure a more satisfying experience for our guests. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Seigan

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to be
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Seigan,Thank you for your positive review! We're thrilled to hear that you found our hotel to be a good place to be. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay. If there's anything we can improve upon to earn that extra star, please let us know!Sincerely, Hotel Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 23, 2024
Dear Matthew,Thank you very much for awarding us with a 5-star rating! Your satisfaction is our utmost priority, and we're thrilled to hear that you had a positive experience with us. Your encouragement motivates us to continue improving our hospitality and guest comfort. We can't wait to welcome you back again soon for another wonderful stay!Warm Regards, Hotel Manager

10/10 Excellent

Junius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price, excellent accommodations, bathtub great for soaking away the stress. Definitely will return and recommend.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Junius,Hello! We're thrilled to hear that you had an excellent experience during your stay! Providing comfortable accommodations at a reasonable price is what we strive for, and we're delighted that you found our bathtub perfect for relaxation. Thank you for your kind words and recommendation. We can't wait to welcome you back for another stress-free stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Charquita, Manchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked the bed in detail there were no signs of bed bugs, stains, odor, and it was comfortable. The staff was very nice and helpful. Plenty of parking. It was quiet. The shower water was pretty hot.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 15, 2024
Dear Charquita,Thank you for your perfect rating and detailed feedback! We're thrilled to hear that you had an excellent experience during your stay. It's great to know that you found the room clean, comfortable, and free of any issues. We're glad our staff provided you with excellent service, and that you enjoyed the convenience of plenty of parking and a quiet atmosphere. We're also pleased to hear that you had a satisfying shower experience. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Thomas

Liked: Staff & service, property conditions & facilities
this property was very nice for what we needed
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Thomas,We're thrilled to hear that our property met your needs and that you had a pleasant experience during your stay. Thank you for taking the time to share your positive feedback and for rating us 5/5. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Catia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 12, 2024
Dear Catia,Thank you for your 5/5 rating! We're thrilled to hear that you had an excellent experience during your stay. We appreciate your positive feedback and the high rating. If there's anything else we can assist you with or if you have any additional questions or feedback, please let us know. We value your input and are here to help. Thank you for choosing us, and we look forward to serving you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, would absolutely stay here again
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Tammy,Thank you for your positive feedback! We're delighted to hear that you found our staff to be very friendly. Providing excellent service is a top priority for us, and we're thrilled that we could make your stay enjoyable. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

6/10 Okay

Eric

Liked: Cleanliness, staff & service, amenities
Didn’t like walking up the flight of stairs
Stayed 5 nights in Jan 2024
Response from Hotel Manager on Feb 12, 2024
Dear Eric,We apologize for any inconvenience caused by the stairs during your stay. Your feedback is valuable, and we'll take it into consideration to improve our facilities for future guests. If you choose to stay with us again, please let us know your preferences, and we'll do our best to accommodate you. Thank you for sharing your experience.Sincerely, Hotel Manager

6/10 Okay

Harry

Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 10, 2024
Dear Harry,Thank you for your feedback and for sharing your experience with us. We appreciate your honest rating of 3 out of 5. We apologize if your stay did not meet all of your expectations. We value your feedback and would love to learn more about your specific concerns or areas where we can improve. Your satisfaction is important to us, and we are committed to addressing any issues to ensure a better experience for our guests. We appreciate your support and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Angela

Liked: Cleanliness, staff & service
Should at least serve boiled eggs for breakfast. Luckily waffle house was in walking distance. Room was clean.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 7, 2024
Dear Angela,Thank you for your feedback. We're glad to hear that you found the room clean and had a positive experience overall. We appreciate your suggestion regarding breakfast options and will certainly consider it for future improvements. We're glad to hear that Waffle House was a convenient alternative for you. We hope to welcome you back again in the future.Sincerely, Hotel Manager

10/10 Excellent

Jaketa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Jaketa,Thank you for your kind words! We're delighted to hear that our staff provided you with excellent service during your stay. We strive to create a welcoming and friendly environment for all our guests, and it's wonderful to know that our efforts were appreciated. We value your feedback and hope to have the opportunity to serve you again in the future!Sincerely, Hotel Manager

10/10 Excellent

nyoka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who checked me in gave great customer service..will stay again
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Nyoka,Thank you for your positive feedback! We're thrilled to hear that the gentleman who checked you in provided outstanding customer service. It's always our goal to ensure a smooth and pleasant check-in process for our guests. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

Ricky

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great. The rooms were not as good.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 3, 2024
Dear Ricky,Thank you for acknowledging our great staff. We apologize if the rooms didn't meet your expectations, and we appreciate your feedback. We are continuously working to improve our accommodations, and your input is valuable. We hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 Excellent

Bobi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid stay, good dining options and a nice shopping area nearby.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 3, 2024
Dear Bobi,Thank you for your positive feedback! We're pleased to hear that you had a solid stay with good dining options and enjoyed the nearby shopping area. Providing a satisfying experience is our goal, and we appreciate your recognition. We look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Manager

4/10 Poor

Akiba

Disliked: Staff & service, amenities, property conditions & facilities
Three staff memebers came to room to fix something 30 minutes after i checked in. I felt unsafe as a woman traveling alone
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 2, 2024
Dear Akiba,We sincerely apologize for any discomfort you experienced during your stay. Your safety is our top priority, and we regret that our attempt to address an issue contributed to a negative perception. We will review our procedures to ensure a more considerate approach in the future. Thank you for bringing this to our attention, and we hope you'll give us another chance to provide a more secure and pleasant stay.Sincerely, Hotel Manager

2/10 Terrible

Eduardo

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible, the worst I have ever been.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 31, 2024
Dear Eduardo,We're genuinely sorry to hear that your experience fell short of expectations. Your feedback is crucial, and we'd like to address any specific concerns you may have had. Please reach out to our management team so we can better understand and address the issues you encountered. We strive to provide a positive experience for all our guests and apologize for any shortcomings during your stay.Sincerely, Hotel Manager

4/10 Poor

Ron

Stayed 2 nights in Jan 2024
Response from Hotel Manager on Mar 22, 2024
Dear Ron,We apologize for not meeting your expectations during your stay. Your feedback is important to us, and we take it seriously. Please feel free to share any specific areas where you feel we could improve so that we can address them accordingly. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Jalonda

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay overall was horrible
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Jalonda,We sincerely apologize for your unpleasant experience during your stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short of your expectations. If there are specific issues you'd like us to address or improve upon, please provide more details. We value your feedback and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good it would be nicr if offered transportation to airport other than stay was good.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Brian,We appreciate your positive feedback and are glad to hear that overall, your stay was good. Thank you for your suggestion regarding transportation to the airport, we'll certainly consider this as we strive to enhance our services. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Justin

Liked: Staff & service
Check in was good and staff was very accommodating
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Justin,We're delighted to hear that your check-in experience was good and that our staff was accommodating. Providing excellent service is our priority, and we appreciate your positive feedback. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Manager on Jan 29, 2024
Dear James,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely, Hotel Manager

4/10 Poor

McKenzie

Disliked: Staff & service, property conditions & facilities
It’s cheap for a reason…
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 26, 2024
Dear McKenzie,We appreciate your feedback. We understand that our pricing may reflect certain aspects of our accommodations. We are committed to continual improvement and would value any specific insights you have on how we can enhance your experience. Thank you for choosing us, and we hope to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 Good

Todd

Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast was horrible! False advertisement of pictures. No hot food such as sausage or eggs. Waffles tasted bad.
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Todd,At the outset, thank you for staying at our property. It is very disappointing to note your displeasure with the stay due to the mismatches to your expectations. My apologies for the inconvenience but will consider actions on priority. We take guest feedback quite seriously towards continuous improvement. I request your understanding and consideration to visit again.Sincerely, Hotel Manager

8/10 Good

Courtney

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Courtney,Thank you for awarding us a 4 out of 5-star rating, indicating your satisfaction with your stay. Your feedback is valuable, and we'll share it with our staff as we continually strive to enhance our service. We appreciate your choice to stay with us and look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

Mary

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 7, 2024
Dear Mary,Thank you for your 5 out of 5 review! We are thrilled to hear that you had an outstanding experience at our hotel. Your satisfaction is our top priority, and we strive to provide exceptional service and create unforgettable memories for our guests. We greatly appreciate your support and look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Okay

Dariya

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 3, 2024
Dear Dariya,We appreciate your feedback with a rating of 3/5. If there are specific areas where we fell short or areas where we can improve, we would love to hear more details. Your satisfaction is important to us, and we value your input to enhance the overall guest experience. Thank you for choosing us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Jody

Traveled with family
Liked: Cleanliness, staff & service
The customer service was not excellent but it was not bad. Noone wanted to go beyond their job duty to satisfy. The free continental breakfast could have been better.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 12, 2024
Dear Jody,We appreciate your feedback and the 4-star rating. We're pleased to hear that our customer service met your expectations, though we regret if there was a missed opportunity to go above and beyond. Your comments about the continental breakfast are duly noted, and we'll use your input to make improvements. Thank you for choosing us, and we hope to serve you even better in the future.Sincerely, Hotel Manager

8/10 Good

Charles, Pahrump

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property close to airport. Could use heavier blankets on bed.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Charles,Thank you for your positive review! We're thrilled to hear you appreciated our clean property's proximity to the airport. Your feedback on the bedding is noted, and we'll explore options for providing heavier blankets to enhance your future stays. We value your input and look forward to hosting you again soon!Sincerely, Hotel Manager

4/10 Poor

Charles

Business traveler
Liked: Staff & service
The TV didn't work,
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Charles,We apologize for the inconvenience with the TV during your stay, and we appreciate your feedback. Your comfort is our priority, and we regret any disruption to your experience. Our team will investigate and address the issue promptly. If there's anything else we can do to improve your stay, please let us know. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Titngai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and quick check in. Rooms are clean.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Titngai,Thank you for sharing your positive experience! We're thrilled to hear that you found our staff nice, and the check-in process quick. It's also wonderful to know that you found the rooms clean. We appreciate your feedback and hope to provide you with another pleasant stay in the future. Safe travels!Sincerely, Hotel Manager

8/10 Good

Sameera

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Sameera,Thank you for taking the time to rate your stay at our hotel. We value your feedback and strive to provide a five-star experience for all our guests. If there is anything specific that we can do to improve and earn a five-star rating from you in the future, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back for an even better stay.Sincerely, Hotel Manager

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Jeffrey,Thank you for the perfect rating! We're delighted to hear that you had a positive experience. If there's anything specific you enjoyed or any aspects you'd like to highlight, please feel free to share. We appreciate your positive feedback and hope to welcome you back for another great stay in the future. Safe travels!Sincerely, Hotel Manager

2/10 Terrible

Serenity

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 22, 2024
Dear Serenity,We're sorry to learn that your experience did not meet your expectations. Your feedback is important, and we would appreciate more details on the aspects that led to your dissatisfaction so that we can address them accordingly. If there's anything specific you'd like to share, please provide more information. We strive to improve and hope for the opportunity to make things right for you in the future.Sincerely, Hotel Manager

10/10 Excellent

Danielle, West palm beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Danielle,We appreciate your straightforward perfect rating! Thank you for taking the time to share your positive experience. We're thrilled to have met your expectations, and we hope to continue providing excellent service during your future visits. If there's anything specific you loved about your stay, please feel free to share, as your feedback is invaluable to us. We look forward to hosting you again for another wonderful stay.Sincerely, Hotel Manager