Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Reviews of Comfort Suites Richmond

2.5 out of 5
Comfort Suites Richmond
2007 Colby Taylor Dr, Richmond, KY

Reviews

7.6

Good

Rating 10 - Excellent. 193 out of 578 reviews" "
Rating 8 - Good. 184 out of 578 reviews" "
Rating 6 - Okay. 94 out of 578 reviews" "
Rating 4 - Poor. 63 out of 578 reviews" "
Rating 2 - Terrible. 44 out of 578 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities
Clean bathroom, good bed
Stayed 1 night in Mar 2024

10/10 Excellent

Cameron B.

Traveled with family
Better than expected!
Stayed 2 nights in Feb 2024

6/10 Okay

Lorianne

Traveled with family
Liked: Staff & service
The breakfast was nice, but our room wasn’t in great condition. The tub had a lot of stains and the carpet was coming up by the threshold to the bathroom. Staff were all friendly and the property itself was quiet, but we were woken up by a lot of nose outside the hotel (traffic, sirens, garbage trucks, etc).
Stayed 1 night in Feb 2024

8/10 Good

Rebecca, Raleigh

Business traveler
Liked: Cleanliness, staff & service, amenities
The hotel needs some updates. As soon as I walked in the hotel lobby it smelled like a bathroom. The staff was so kind and professional. It’s quiet and near restaurants and the interstate. The bed was comfortable. The bathroom needs serious improvements. There was rust on the lamp and the lamp shade had a hole in it. On the curtains and shower there were permanent stains.
Stayed 1 night in Jan 2024

4/10 Poor

Brooke

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

2/10 Terrible

sarah

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot tub, bathtub in room was filthy, room in general was dirty. Check in staff seemed like we were bothering her when checking in. Beds were comfortable
Stayed 1 night in Dec 2023

6/10 Okay

Richard

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel needs some updates and a deep cleaning. People smoke in nonsmoking rooms and then they do not clean them.
Stayed 2 nights in Dec 2023

2/10 Terrible

james

Traveled with family and small children
Disliked: Amenities
There was no hot tub an the pool was cold an nasty
Stayed 1 night in Dec 2023

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value same location as higher priced hotels.
Stayed 1 night in Dec 2023

10/10 Excellent

Gina

Business traveler
Liked: Cleanliness, room comfort
Very nice staff - quiet, clean
Stayed 2 nights in Dec 2023

8/10 Good

Sherwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff. Welcoming and friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room could use a serious upgrade-it was clean & very old. Warm pool was lovely! Staff was helpful & lovely!
Stayed 2 nights in Nov 2023

6/10 Okay

Melissa

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

6/10 Okay

Patricia

Traveled with family
Toilet ran all night, pull out couch for my daughter was absolutely awful. Tub was dirty and needs a good scrubbing. Trash can was overflowing during breakfast hours.
Stayed 1 night in Nov 2023

4/10 Poor

Hannah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Must survive on thru-travelers...
There is no hot tub. Toilet in room loose and wobbly. Grout around toilet and shower modly. Drywall and ceiling moldy. Floor in room not vacuumed, change on floor from previous guests. All simple fixes but takes management to care.
Stayed 2 nights in Nov 2023

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Oct 2023

10/10 Excellent

Davis

Stayed 1 night in Oct 2023

4/10 Poor

Joseph

Traveled with family
Old needs a remodel, front desk person called my room at 9:30 am to ask if the room was occupied. Then stated check out was 11:00 am. Really??
Stayed 2 nights in Oct 2023

6/10 Okay

Susan, Apex

Stayed 1 night in Oct 2023

10/10 Excellent

Trinidad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient to check in. Not enough pressure on the shower head in the bathroom.
Stayed 4 nights in Oct 2023

6/10 Okay

LUCINDA, DECKERVILLE

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
From the moment I walked in the lobby door there was an odor. The rooms, hallways all smelled like urine. The only shining light of this hotel was the pool temperature, which was warm, but the pool area was in need of maintenance. Paint is peeling around pool.

4/10 Poor

Kevin

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service
Not coming back.
They seemed like they didn't want us to stay there. A roach crawled across my shoe. I complained. They ignored me. The pics of the hotel didn't match it's condition. The only reason I booked it over the others was because they advertised a hot tub, because of my daughter's health conditions.
Stayed 1 night in Sep 2023

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Doug

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, room was clean and quiet. Our dog was allowed and that’s important to us. Breakfast was great and the guy keeping it stocked was very nice and deserved acknowledgment too!
Stayed 1 night in Sep 2023

2/10 Terrible

Laura

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I didn’t like that I had to stay there once I found out about the construction because of Expedia no cancellation policy. Will never book through Expedia again.
Stayed 1 night in Aug 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Elisabeth

Traveled with family
The property has renovations going on, wish I would have known we would have stayed elsewhere.
Stayed 1 night in Aug 2023

4/10 Poor

Jessica

Traveled with partner
Disliked: Staff & service, property conditions & facilities
At check in the employee made a disrespectful joke about me and property needs some care asap it's not worth the money that we were charged to stay
Stayed 1 night in Jul 2023

2/10 Terrible

Mary

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The website showed this hotel offered a spa jacuzzi. That is the only reason we booked this hotel. When we arrived there was no spa jacuzzi. The manager informed us there was nothing he could do about a refund or compensation. It was false advertisement. We booked this week with a jacuzzi tub to try to make up for it. When we arrived in the room it was absolutely filthy. There were scum rings in the tub and filth all over it. The manager had to come up and bleach it. The door to our room did not even close all the way. There was a 1 inch Gap on top of the door and the wall. Overall stay was absolutely not worth the money they charge for these rooms. Everything was dingy and dirty and run down. I would not recommend staying here. Absolute worst experience I've ever had.
Stayed 1 night in Jul 2023

8/10 Good

Robin

Traveled with partner
It went very well the check-in was great the place is nice thank you so much
Stayed 1 night in Jul 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service
Very friendly and helpful checkin, close to restaurants & highway
Stayed 1 night in Jul 2023

8/10 Good

John D

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable pricing, it’s very quiet, had to clean the air filter out of the AC but other than that everything was good really enjoyed my stay.

4/10 Poor

Geoffrey

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Jul 2023

6/10 Okay

Peter

Traveled with family
Property seems a bit old and worn out. Door would not close on its own. Breakfast was just kk
Stayed 1 night in Jun 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms where small. shower good. tv no good. need new batteries for remote. but that cost money. room service great
Stayed 1 night in Jun 2023

4/10 Poor

Tiea

Stayed 1 night in Jun 2023

2/10 Terrible

Farah

Disliked: Cleanliness, staff & service, property conditions & facilities
Pictures are old. This hotel if you want to call it that is old, run down, smelly and moldy. Ants by the windows and saw a roach run by on the nightstand. Cobwebs in the dirty, stained lamp shades. Dusty and hair dryer not even cleaned. Couldn’t wait to leave and can’t believe I paid for this garbage.
Stayed 1 night in Jun 2023

6/10 Okay

Greg

Hotel looked little rundown, had to go back to the desk to get bedding for the pull out couch, the door was not properly sealed as it looks like it’s been bent in before wasn’t the greatest of Texas
Stayed 1 night in Jun 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Staff was friendly, bed comfortable and good breakfast. Thanks
Stayed 1 night in Jun 2023

8/10 Good

Loraine

Liked: Cleanliness, staff & service, property conditions & facilities
Needs updating
Could use some updating, our room had spots on the ceiling coming down and the jets in the jacuzzi tub weren’t very good.
Stayed 1 night in May 2023

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Luis Parreno

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in May 2023

10/10 Excellent

Katasha

Stayed 1 night in May 2023

2/10 Terrible

Alicia

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first thing we notice was a gaping hole in the portico where pigeons had begun to roost. The wallpaper in the vestibule was peeling. We checked in because the room was already paid for through Expedia. The NO HOT TUB yet the listing clearly states hot tub WITH PICTURES and this is NOT the first property WITHOUT a hot tub where one was pictured and LISTED. According to to the staff it was bricked over years ago and they had contacted EXPEDIA about updating the listing. The ceiling to our room had definite water damage along with dirty clothes and mail that had been left in the room from the precious occupant.(we found that the NEXT morning upon check out.) Front desk really DIDN'T care although they left me the name of the manager to call back and complain to. For such a HIGHLY rated hotel is was NOT advertised as it truly was! There were 3 hotels in the immediate area that we could have stayed at that were probably more accurate in their listing. This was a MISTAKE to stay here! SKIP THIS HOTEL.
Stayed 1 night in Apr 2023

6/10 Okay

Cheryl

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed they advertise having hot tub but do not have one. The hotel had flickering lights. The hotel seem to be very old but our room seemed clean,
Stayed 1 night in Apr 2023

8/10 Good

Elizabeth

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I was really sad to find out that when we got to the hotel that they no longer have a hot tub since that is the reason I booked this specific hotel. The customer service was fantastic. I made a mistake and doubled book on Expedia for the same day and they were able to help resolved. The staff and the general manager are friendly and very helpful. They also didn't make fun of me for my lack of tech skills. The room was also clean. I am usually that person that cleans the room when I get there, but it was very nice and had a great view of the Steak and Shake. It's also located by many restaurants, gas stations, and shops. I plan on staying here again when I am in the area.
Stayed 1 night in Apr 2023

10/10 Excellent

Doraliz, McConnells

Stayed 1 night in Apr 2023