Ratings based on 57 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Va

leaky tub, led to water soaked carpets

Posted May 30, 2015
jacuzzi was out of order, ask the desk clerk what was wrong with it, and when it will be working she had no idea and did not attempt to try to find an answer. Took a hot bath, only to find out that the tub had leaked into the carpet, so towels had to be put down on the carpet, from the bathroom to the bed. notified desk clerk upon discharge and was told that they will check into it
Comment from Hotel Management
Jun 1, 2015 by Hotel Management , Hotel Management
Dear Guest, Thank you for telling us about your visit. We are sorry for the problems that you incurred during your stay. We are very sorry for any inconvenience that you were caused. We value all guest feedback. It allows us to make changes to the hotel to make it better. We will pass the feedback on to our maintenance staff. Thank you for your time. We hope to see you again soon. Sincerely, Comfort Suites South Park
1 out of 5
by A verified traveler

Garbage mountain - hot tub broken, gym equipment

Posted May 27, 2015
Pros: Room was good size and clean.
Cons: Fix the equipment and move the mountain of garbage.
This hotel is next to a mountain of garbage. The smell was horrific. The hot tub was out of order and the gym equipment was also not working. Awful hotel. Will never book it again.
Comment from Hotel Management
Jun 1, 2015 by Hotel Management, Hotel Management
Dear Guest, Thank you for telling us about your visit. We are very sorry that we did not meet your hotel expectations. We will use this feedback to make changes to the hotel to make it better. We are very sorry for any inconvenience that you were caused. Thank you for your time. Sincerely, Comfort Suites South Park
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD

Lovely Hotel (Make Sure to Reserve a Balcony)

Posted May 26, 2015
Pros: The room decor and the balcony.
Cons: Not applicable.
Really, really loved this hotel. Very nice room, amenities, comfort, and value! The river-facing balcony view was nice at night. Didn't get a chance to enjoy the pool/whirlpool, but they looked really inviting (crowded on Memorial Day weekend night).
Comment from Hotel Management
Jun 1, 2015 by Hotel Management , Hotel Management
Dear Guest, Thank you for telling us about your visit with us. We are so glad you chose us for your hotel needs during Memorial Day Weekend. We are glad you did get to enjoy some of our amenities. Thank you for your time. We hope to see you again in the future. Sincerely, Comfort Suites South Park
2 out of 5
by A verified traveler from h

The pool room was in bad shape hot tub didn'twork

Posted May 26, 2015
Hot tub broke, pool was dirty. Walls need fixed Elevator was dirty Smelled musty
Comment from Hotel Management
Jun 1, 2015 by Hotel Management , Hotel Management
Dear Guest, Thank you for your review. We are very sorry for the problems you incurred. We will pass this feedback on to our hotel maintenance staff. Thank you for your time. We use guest feedback to make changes to the hotel to make it better for you, and future guests. Thank you for your time. We hope to see you again in the future. Sincerely, Comfort Suites South Park
5 out of 5
Recommended
for Business Travelers
by CHIKEZ

This traveler left a rating score only Posted May 1, 2015 on Hotels
4 out of 5
Recommended
for Business Travelers
by Billy from Lexington, VA

Great Hotel

Posted May 1, 2015 on Hotels
Great! Great staff!
Comment from Hotel Management
Jul 4, 2015 by Hotel Management, Hotel Management
Dear Billy, Thank you for telling us about your visit with us. We are so glad you enjoyed the staff. Thank you for your time. We hope to see you again in the future. Sincerely, Comfort Suites South Park
3 out of 5
Recommended
for Couples
by Mary from SL, NJ

Easy on and off 95!

Posted Apr 28, 2015 on Hotels
Perfect for a quick stopover going north on I-95. Room was spacious and hotel was quiet despite being full.
Comment from Hotel Management
Jul 4, 2015 by Hotel Management, Hotel Management
Dear Mary, Thank you so much for the review. We are glad you enjoyed the hotel location. We value all guest feedback. Thank you for staying with us. We hope to see you again in the future. Sincerely, Comfort Suites South Park
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Seattle

Quiet and close to Fort Lee

Posted Apr 28, 2015
Pros: The rooms are a wonderful size, very spacious.
Cons: The air conditioner unit was quite noisy.
Location: This location is my favorite aspect of this property. It is walking distance to multiple restaurants and shopping options. 10 minutes from Fort Lee.
This was my second stay at this location and while I may end up staying here again, my first stay was more comfortable. I love this location, that is probably the biggest benefit to staying here.
Comment from Hotel Management
May 4, 2015 by Hotel Management, Hotel Management
Dear Guest, Thank you for telling us about your visit with us. We are so glad you enjoyed the hotel's location. We are glad you found the hotel to be comfortable. Thank you for staying with us. We hope to see you again in the future. Sincerely, Comfort Suites South Park
5 out of 5
Recommended
for Everyone
by A verified traveler

Great price, great hotel!

Posted Apr 26, 2015
Pros: Clean, hospitable, great breakfast, friendly and approachable staff, comfortable rooms.
Cons: EVERYTHING WAS FANTASTIC.....
I've been staying in different hotels around the Richmond area for about a month now on business. I have to say the staff here by far have been the best. They were happy, down to earth nice people that seemed to take pride in there jobs. The hispanic woman who was in charge of the breakfast area was outstanding, I feel terrible for not recalling her name. She was constantly on the move, helping people, cleaning up the area, taking plates etc. The breakfast was awesome as well. I highly recommend this comfort suites to everyone.
Comment from Hotel Management
May 4, 2015 by Hotel Management, Hotel Management
Dear Guest, Thank you for telling us about your stay. We are so glad that you chose our hotel for your business travel needs. We are glad that you enjoyed the breakfast attendant. We will be sure to pass this feedback on to her. Thank you so much for your feedback. We hope to see you again in the future. Sincerely, Comfort Suites South Park
4 out of 5
Recommended
for Business Travelers
by Gerald

This traveler left a rating score only Posted Apr 3, 2015 on Hotels