Ratings based on 594 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Northern VA

Hotel near VCU

Posted Dec 18, 2014
Pros: The bed and sheets were comfortable. Also, the staff out front and at desk were exceptional.
Cons: Shower water went all over the floor and there was little counter space in the bathroom. Also, better lighting at the bathroom sink would be nice.
Location: VCU and The Jefferson Hotel are blocks away.
The hotel was fine and clean enough but the bathroom was disappointing as there was very little counter space. Perhaps it was the handicap room that I did not request. The bed and sheets were very comfortable and I had a great night's sleep. Hotel staff was welcoming and helpful.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Maryland

The hotel room was great with a wonderful view.

Posted Dec 4, 2014
Pros: Everything.
Cons: Pillows to be a bit firm.
Location: Shopping was in great locations.
Everything that we needed was there for us. We were given good directions to get to different locations and the services for the shuttles were magnificent. They were right on time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Posted Dec 1, 2014
The room we stayed in was clean, and the facilities of the hotel were great. Close enough to walk to many restaurants, and close to the VCU campus.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value, comfortable.

Posted Nov 29, 2014
Stayed over Thanksgiving. Great price, good location, comfortable room.
2 out of 5
by A verified travelerfrom NEW YORK

DISAPPOINTED IN RICHMOND

Posted Nov 19, 2014
Pros: CONVENIENT LOCATION IN RICHMOND.
Cons: A LITTLE ATTENTION TO DETAIL WOULD BE NICE AND FIX THE ITEMS LISTED ABOVE.
CONVENIENT LOCATION IN RICHMOND. OLDISH DECOR. ROOM DID NOT HAVE AMENTIES BOOK.I HAD TO KEEP CALLING DESK FOR INFO. PIPES FROM OTHER ROOM SHOWERS WERE TOO LOUD. ROOM SERVICE FOOD WAS BAD. VALET PARKING EXPENSIVE. IVE HAD A LOT BETTER FOR THE PRICE.
4 out of 5
Recommended
for Everyone
by A verified traveler

downtown hotel

Posted Nov 19, 2014
Pros: Restaurant was surprisingly good.
Location: Could not find a restaurant nearby.
Rooms were good, restaurant was excellent. Hotel had a shuttle that would take you places in town, but I did not need to use it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2014
It was a great stay! Everything was taken care of when we asked for it to be done.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient.

Posted Nov 4, 2014
Pros: Location, price and staff.
Cons: Service at restaurant was a little slow. Older building is in need of a little sprucing up.
We were visiting our daughter at VCU and it was conveniently located. We were able to walk to VCU and local areas.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfiest bed ever!!

Posted Nov 1, 2014
Really great helpful staff. Helped me get a cab and figure out the shuttle to my interview. Best part was the bed! One of those giant fluffy comfy comforters!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Value for the Location

Posted Oct 23, 2014
The beds were very comfortable and the location was close to everything in the downtown area. The hotel has a free shuttle that will drop you off or pick you up anywhere with in a 3 mile radius which was great! Everyone at the hotel that I dealt with was very friendly and helpful. Prices were very reasonable for the area.