Ratings based on 350 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good value..a bit dated

Posted Jul 31, 2015
Pros: Staff excellent
Cons: Time to upgrade the rooms!
Got a very good rate here. Staff was VERY nice. Building a bit dated but it appears they are working on that.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 25, 2015
The staff was ok, pretty far from downtown but otherwise a great hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2015
Good, not excellent! Rooms were nice and the bathroom was extreme clean!
4 out of 5
Recommended
for Everyone
by A verified traveler

OK

Posted Jul 19, 2015
Pros: convenience
Cons: replace the carpets throughout the hotel, cause it's worn out
It was an okay stay, carpet could've been cleaner, a little worn, but say was pleasing. Ladies at the front desk was very nice and patient. I think it's a little pricey for the room, but nowadays everything pricey.
2 out of 5
by A verified traveler from richmond, va

Very hot room.

Posted Jul 13, 2015
Air conditioning issues. Thermostat is about 15-20 degrees off. Runs for 2 minutes and cuts off even though thermostat was set to 60 degrees. Room was probably 80 degrees. Not enough towels. They give you the bare minimum. Would never stay at another Sheraton again. Trying to skimp on A/C is just plain cheap.
1 out of 5
by A verified traveler

DUMP

Posted Jun 26, 2015
Pros: That I only stayed one night
This hotel was VERY tired. Carpet in the room and hallways were worn thin,stained and tearing. The overall room was just not clean. At least the sheets appeared to be. I had internet issues and the front desk gave me the number to their internet provider to call. REALLY...The hotel did not want to do anything. On a positive note, the lobby looked good.
3 out of 5
Recommended
for Everyone
by A verified traveler from VA

Needs work

Posted Jun 20, 2015
Pool was dirty pool chairs were all broken. There was a frog swimming around. Restaurant for was supposed to be open until 11pm but when I went to get food a little after 10pm, no waiters or restaurant staff were to be found. Furniture, floors, and trim were beat up and old. The room was advertised with a refrigerator and microwave but didn't have either in the room. There were some renovation signs up that said "change is good" while change is coming, it hadn't arrived while we were there.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2015
Very helpful staff. Good value. Close to the city and VCU.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2015
Staff was very helpful with information about the local area. Good value for the price.
3 out of 5
by A verified traveler

not bad, but not great

Posted Jun 8, 2015
Pretty standard, but doesn't look so great with wallpaper peeling away in the bathroom. The chair wouldn't rise high enough and was incompatible with the desk in the room, so I couldn't work comfortably. The shower was all or nothing, so had to go full blast if I wanted a hot shower, and the water actually came out of the head so powerfully that it stung a little bit. The lady at the front desk was smart, polite and fast for check-in/out.