Ratings based on 279 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

work travel

Posted Oct 17, 2014
Bed is very comfortable. Working space is comfortable. Fitness center small, but meets the needs. The bar area is nice, there was a manager's reception one night with free wine and snacks. It's quiet - you don't hear your neighbors, and the grounds are very pleasant. The only issue I had is I wanted room service = and they didn't have anyone to deliver the food - so I did it the old fashioned way and went downstairs and got it myself.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice People!

Posted Oct 16, 2014
Staff Very friendo. I loved that place! I recomend too my friends!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Good location in the west end of Richmond

Posted Sep 14, 2014
Pros: Pretty setting, nice staff.
Cons: Dining room adequate, twice encountered dishes not thoroughly cleaned.
Location: Lots of shopping on and near Midlothian Tpk.
Good standard room, nice staff. Useful shuttle service within 5 mi of hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Virginia

Accommodating Staff

Posted Aug 12, 2014
When I checked in they did not have a room with a king sized bed so they put me on the club lounge floor and gave me access to the club lounge which was greatly appreciated.
1 out of 5
by A verified traveler

Air conditioner kept us up all night.

Posted Jul 20, 2014
Pros: Not much
Cons: Hospitality training, for starters
Front desk staff said we couldn't have breakfast vouchers with rest of group we were with because we used expedia to book. Air conditioner sounded like a freight train kicking on every 20 minutes. No liners in trash cans. Party in one room had over 30 people coming and going all night
5 out of 5
Recommended
by Chapman

Near the neighborhood I needed to visit

Posted Jul 16, 2014 on Hotels.com
Very good esp. The breakfasts. Very good service esp. Ashley. Good water pressure.
5 out of 5
Recommended
for Business Travelers
by Chapman from New york

Posted Jul 15, 2014 on Hotels.com
It was very good. The help was good esp. Ashley in the dining room. Great breakfasts.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jul 14, 2014
The staff was excellent. Had an issue with the AC being very loud and the room I was compensated with was not a King bed as I had requested.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable accommodations and beautiful grounds

Posted Jul 8, 2014
Lots of great amenities including dining, bar and private lounge! Small, but gorgeous indoor/outdoor pool and large, landscaped grounds with walkways
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 21, 2014 on Hotels.com
Overall the stay was great other than the wireless service.