Ratings based on 319 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

Close to everything in Richmond.

Posted Apr 10, 2015
Pros: Everything, the entire staff was courteous, the hotel was clean, and the rooms were well kept. I will stay there again on my next trip to Richmond.
Cons: Nothing!
Location: I was in Richmond for the Ukrops 10 K Marathon. The hotel was not downtown, but was in a location that was close enough.
Great rooms, courteous staff, close to everything. . .what more could you ask for in a hotel! I will stay here again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom north carolina

Nice.. quiet hotel with comfort!

Posted Mar 30, 2015
Cons: Swimming pool could be more clean and maintained
I had a great experience at this hotel. The only thing i disliked about the hotel was the pool. It was a pile of used towels laying around near the pool and the water didnt look clean at all, and that was the main reason i booked the hotel was because i wanted to enjoy the pool but that didnt go as planned after looking at it in person.
2 out of 5
by A verified traveler

Never stay here again

Posted Mar 30, 2015
Cons: Hotel maintenance
Positive: Check in was easy and pleasant. Hotel appeared to be clean. The bar was OK. Negative: The shower head in my room dripped all night for the 3 nights I was there. Reported to gentleman at front desk but nothing was done about it. The shower door had at least a 2 inch gap water flooded floor. The bath mat wasn't enough to keep the floor from being unsafe. Also reported that to front desk. The room AC unit shook so hard and loud it sounded like it was going to come free from the wall. The night I checked in there were at max only 25 cars in the parking lot so there were plenty of rooms available. I was put next to the elevator and ice machine. Since sleep is a maajor grading point for hotels, this hotel failed. The bar tender is also the hostess and waiter for the restuarant. Never noticed anyone eating in restaurant.
1 out of 5
by A verified travelerfrom Phoenix

I will not stay here again

Posted Mar 27, 2015
Cons: see above
Room near elevator and very noisy. Noisy hallways until after 1am. Shower leaked. Bed/mattress not clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient, quiet, comfortable

Posted Mar 24, 2015
Cons: Housekeeping will abruptly wake you up before 7am if you do not place the do not disturb sign on the door. My fault, I will know next time.
Nice hotel, 20 minutes from downtown Richmond in a good neighborhood. Housekeeping will abruptly wake you up before 7am if you do not place the do not disturb sign on the door. My fault, I will know next time.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 8, 2015
Nice, well-kept business hotel a bit off the beaten path.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia Beach, Va.

Clean Hotel close to interstate and restaurants.

Posted Feb 21, 2015
Pros: Clean room, bedding, location.
Cons: Customer service that I got a call back about the robe I left hanging inside the bathroom.
We have stayed at this hotel in the past so we are return customers. This time we were in town for our Mother's funeral. With the emotional stress of our loss, my wife left her robe hanging on the bathroom door. We called the next day to ask housekeeping if they recovered it but we never got a return call. It was disappointing that customer service was good at the front desk but it seemed to be lacking in other areas.
3 out of 5
Recommended
for Getaway With Friends
by sherryfrom virginia

about the rooms....

Posted Jan 24, 2015 on Hotels.com
Everything was great but there was no microwave or a refrigerator in the room
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Very under rated

Posted Jan 16, 2015
Very clean and very beautiful, not what we were expecting, but very impressed will for sure stay there again.
5 out of 5
Recommended
for Getaway With Friends
by louisfrom Brandywine

Great Stay

Posted Jan 13, 2015 on Hotels.com
It was very nice and clean just a little drafty in the hallway they are doing renovations.