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Reviews of Hampton Inn Richmond - South

2.5 out of 5
Hampton Inn Richmond - South
4300 Commerce Rd, Richmond, VA

Reviews

8.2

Very Good

Rating 10 - Excellent. 355 out of 765 reviews" "
Rating 8 - Good. 211 out of 765 reviews" "
Rating 6 - Okay. 116 out of 765 reviews" "
Rating 4 - Poor. 49 out of 765 reviews" "
Rating 2 - Terrible. 34 out of 765 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was friendly & helpful.
Stayed 2 nights in Apr 2024

4/10 Poor

LINDA

Traveled with family
Disliked: Property conditions & facilities
Bed frame had three 6inch spokes sticking out. Wall paper had patches in bathroom.Garbage strewn in grass dog walking area.
Stayed 1 night in Apr 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Adrian, Lithonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicolas checked us in with no issue, fast, and efficiently. Everything was effortless including him ensuring whether or not I was a reward member or not, which I wasn't sure, but I was, which was a plus! The room was clean! The pool and exercise rooms were open and ready to be used and the breakfast was killer in the best way!!!! Only place I'll stay from now on!
Stayed 1 night in Apr 2024

8/10 Good

Irene

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in experience: I cannot fathom how you can have the person at reception last night greeting weary travellers. We got in about midnight. She barely made eye contact. When i tapped my credit card for incidentals, she said it didn’t go through. That was odd to me but she made me do it several times, all declined by the machine. She said i couldn’t check in. Thankfully my travel companion used her card for the incidentals and it worked. When i got to the room and checked up on my CC issue, i confirmed my CC was well within limits and not comprised in any way. When i went back to reception to show her my card was fine and the room charge was already on it, she became extremely defensive , loud and argumentative vs helpful. Why? I was not accusing her of anything. I was simply showing her the charges on my cc. I assume this woman would have refused to check us in. I repeat, my CC was fine. I have to anticipate a problem with the CC machine. At this point it is 1 am and i am exhausted. The last thing i needed to deal with was this person’s attitude. I went back to my room frustrated and wound up. It took a long time fall asleep. We had to be up early to travel again so i did not get the rest i needed. I confirmed in the morning with reception that my CC was fine. The woman working in the morning was pleasant and smiling and confirmed everything was fine.
Stayed 1 night in Mar 2024

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Lisa

Stayed 1 night in Feb 2024

6/10 Okay

LINDA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No area to walk a dog
Stayed 1 night in Feb 2024

10/10 Excellent

Roe D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Nancy

Liked: Cleanliness, property conditions & facilities, room comfort
Pet friendly for a $75 fee
The hotel is very convenient for a stopover when traveling I-95. It is also close to downtown Richmond & the breakfast offered many options. We were traveling with our dog and selected this hotel because the website says “pet friendly”. it is for an additional $75 fee. The desk told us it is stated on the site. Well, we finally did find it buried in the text of the website. We are aware that many hotels charge a fee, but it is always stated clearly upfront on the website. And $75 is a bit stiff for a pet fee. The only other small problem is they only have 2 large luggage racks which apparently are locked up at night., so we had to make multiple trips with a small one because the large ones were never available. So if you’re not traveling with a pet & you don’t have a lot of luggage, it’s a good stopover.
Stayed 1 night in Jan 2024

4/10 Poor

Diana

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

oliver

Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023

10/10 Excellent

Crawford

Stayed 1 night in Nov 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked in Friday at 8:00 PM and the 2 young ladies at the front desk made us feel so welcome. It was a pleasure staying here. Thank You
Stayed 1 night in Nov 2023

10/10 Excellent

samantha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel was nice and quiet. It was very convenient right off of 95. I enjoyed how they would check in each day through text making sure everything was good.
Stayed 2 nights in Oct 2023

8/10 Good

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location but the side doors near parking lot didn't work.
Stayed 2 nights in Oct 2023

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Near hyghway
Stayed 1 night in Oct 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very helpful staff
Stayed 1 night in Oct 2023

8/10 Good

Martha

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jean Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean.
Stayed 1 night in Sep 2023

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

frank

Stayed 1 night in Sep 2023

10/10 Excellent

John, Savannah

Stayed 1 night in Sep 2023

6/10 Okay

kristi

Stayed 1 night in Aug 2023

4/10 Poor

Melanie

Stayed 1 night in Aug 2023

10/10 Excellent

Philip, Cranberry Twp

Liked: Cleanliness, staff & service, property conditions & facilities
Our room faced 95, but we could not hear it. Subway and starbucks right there. Nice stay!
Stayed 1 night in Aug 2023

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

David

Stayed 1 night in Jul 2023

10/10 Excellent

Mindy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
the staff was incredibly kind!
Stayed 1 night in Jul 2023

10/10 Excellent

Kenyatta

Stayed 2 nights in Jul 2023

4/10 Poor

Louis

Liked: Cleanliness, property conditions & facilities
Slow front desk, but very convenient location.
Stayed 1 night in Jul 2023

2/10 Terrible

Trisha

Stayed 1 night in Jul 2023

10/10 Excellent

Heidi

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
The hotel was clean, comfortable, and the staff was extremely helpful and friendly. The breakfast was great and well-stocked. We would definitely stay at this Hampton Inn again in the future
Stayed 1 night in Jul 2023

6/10 Okay

Stormie

Stayed 1 night in Jul 2023

10/10 Excellent

Damara

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable. They best was great!
Stayed 1 night in Jul 2023

2/10 Terrible

Anne

Traveled with pets
The place is a dump. I’d never stay there again. The only bright thing about the place is the people you have working are all very kind and happy.
Stayed 1 night in Jun 2023

10/10 Excellent

Alicia

Stayed 1 night in Jun 2023

10/10 Excellent

Suda

Stayed 1 night in Jun 2023

4/10 Poor

Cari

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jun 2023

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Clayton

Stayed 1 night in Jun 2023

10/10 Excellent

John

Stayed 1 night in Jun 2023

10/10 Excellent

Quoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Neil

Stayed 1 night in May 2023

10/10 Excellent

Debbie

Stayed 1 night in May 2023

8/10 Good

William

Stayed 1 night in May 2023