Ratings based on 525 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Brooklyn, NY
Really helpful and friendly staff, close to RIAPosted Aug 18, 2014
The hotel staff were so friendly and helpful, nice hotel (clean and good sized rooms, free bottles of water in reception!) Super close to the airport and Waffle House, I mean seriously what else do you need in Richmond?
by A verified traveler from Norfolk VA
MediocrePosted Aug 13, 2014
Pros: The restaurant food was excellent! Grilled veggie Quesadilla was enormous and fresh and delicious. Grilled Ceasar salad also fresh and huge.
I stayed at the Marriott Courtyard down the street last month for my flight out of Richmond and compared to that (which was a lot less expensive) this place was sub-par. I had two kids with me who wanted to swim. I asked twice for pool towels which never came so we used our tiny room towels. The elevator had something sticky spilled all over the floor that was there about an hour before they cleaned it and all the elevator panel buttons were dirty. Our room smelled like a whole bottle of cleaning solution had been used. Potent "clean" smell. There was a cleaning rag left on our bathroom vanity. The laundry was twice as high as the Marriott Courtyard for each cycle and each box of soap and there was a bad dirty smell in the room. The hotel shuttle is free but they charge you $5 a day to leave your car in their lot until your return. The Courtyard is free.
for Personal Eventby J Cole from Burke Virginia
Arrived late room had changedPosted Jun 26, 2014 on Hotels.com
We were on our way to a wedding and got stuck in horrific traffic on I95. We called and notified the hotel that we would have to go to the wedding before checking in. When we arrived at about 10:30 we were told that our requested room with two beds was not available. We were given a room with a king instead but since we did call ahead I feel that the room that was confirmed should have been held for us. Also, I was looking for the ice machine (our room was on the first floor) and when I asked the desk clerk where the ice machine was he told me to go to the kitchen and ask them. Apparently he didn't know where the ice machine was either. Thought that was kind of strange. Other than that it was fine.
for Everyoneby yo from virginia
Nice hotelPosted Jun 21, 2014
Front desk was very underwhelming upon arrival. Manager and employee talking about another employee in front of us. Room could stand a good dusting.
for Business Travelersby joe from tampa
Quick stayPosted Jun 19, 2014
Cons: Beds were super hard like there was no box spring
It was a short stay and close to the airport. Nice and clean.
for Everyoneby Dave from Colorado
Close to airport, but not too closePosted Jun 9, 2014
Nice place for a hotel. Pretty much average and comfortable, but I don't stay in hotels much. Hall was frigid, could have hung a side of beef in there . Staff was nice and helped us out with an extra night when our plane was delayed by weather. Did not utilize house cleaning during out 3 night stay, which is normal for us . Very impressed with Virgina, which was a surprise to me.
for Familiesby A verified traveler
Posted May 27, 2014 on Hotels.com
Recommendedby Beth S from Shenandoah TX
Dirty sheetsPosted May 24, 2014 on Hotels.com
I've stayed here several times before and it was wonderful but something has changed. Sheets were filthy. Maid knocked on my door at 8:30 AM to ask when I would be checking out!
for Everyoneby A verified traveler from Richmond, VA
Nice hotel..Posted May 24, 2014
My husband and I stayed there the night.. Staff was very friendly, the room was very clean, and toom service was good! The only complaint is that the bed was horrible to sleep on! Would of had a better nighta sleep on the floor!
for Business Travelersby A verified traveler
Posted May 21, 2014 on Hotels.com